Urgent Need :: ServiceNow UX Researcher // Remote

[Sai kumar Opsaway]

Hi All,

Position: ServiceNow UX Researcher
Location: Remote


Requirements
Demonstrated experience conducting UX research across complex enterprise or platform products, ideally involving AI‑assisted, data‑driven, or automation‑enabled workflows.
Strong ability to design and execute mixed‑methods research (qualitative and quantitative) to inform product strategy, feature development, and roadmap prioritization.
Experience researching AI experiences, including user trust, explainability, adoption barriers, and human‑in‑the‑loop workflows.
Proven ability to synthesize research findings into clear, actionable insights that influence product, design, and engineering decisions.
Comfortable working in fast‑moving, iterative environments, supporting AI acceleration efforts where speed and signal quality are critical.
Experience partnering closely with Product Managers, Designers, Engineers, and Analytics teams across the full product lifecycle.
Strong storytelling and communication skills, with the ability to tailor insights for executive, product, and technical audiences.
Familiarity with enterprise UX research considerations, including multiple personas, complex workflows, regulatory or trust constraints, and scale.
Experience with common research and collaboration tools (e.g., research platforms, analytics tools, Figma, Miro).
Bachelor’s degree in Human‑Computer Interaction, Psychology, Cognitive Science, Design, or a related field—or equivalent professional experience