Senior Project / Program Manager (Bank of America or Cisco past experience)Remote
• 20+ years of experience in the IT industry.
• 15+ years as a Project Manager / Service Manager; 3+ years as a Program Manager.
• Bachelor’s degree (B.Sc. or B.A.).
• Bank of America or Cisco past experience.
• PRINCE2 (or equivalent PM certification) preferred; ITIL Foundation v3 certification desired.
• Led large transformation programs with multiple workstreams and project manager direct reports.
• Able to produce automated executive dashboards and status reporting.
• Strong customer-facing and interpersonal communication skills with a positive, “can-do” attitude under pressure.
• Creative problem-solver with strategic thinking and customer focus.
• Fluency in English plus business-level proficiency in Mandarin, Cantonese, Japanese, Spanish, or Portuguese.
• Proficient in Microsoft Excel, Word, Project, and PowerPoint.
• Capable of multitasking independently in unstructured environments.
• Strong leadership across global, multi-timezone teams; comfortable addressing senior leadership during critical incidents.
• Experienced with formal change-control processes and understanding of testing strategies and acceptance criteria.
• Managed large teams of both technical and non-technical consultants and delivered across diverse verticals and vendor ecosystems.
• Proven delivery of large unified communications, managed services, and mobility solutions with background in service management delivery.
• Works within the service-provider organization’s project-management framework and best practices.
• Proactively resolves issues impacting scope, schedule, cost, or quality while managing shifting organizational and customer priorities.
• Maintains formal project documentation, prepares executive-level summaries, develops project and migration plans, and manages risks/issues/actions logs.
• Provides daily direction to Security and Network teams, facilitates complex technical discussions, documents outcomes, and distributes actions appropriately.
• Demonstrates extensive experience delivering global security and/or network deployments.