hiring: ServiceNow Engagement Manager :: Remote

[Uma Adhikari]

Hi ,

My name is Uma, and I am a Sr. Technical Recruiter at E-Solutions Inc. I am reaching out to you for an excellent job opportunity with one of my top tier clients across America. If you are available and looking for something exciting, please revert with your updated resume.

Title: ServiceNow Engagement Manager (2 position)

Location: Remote

 

Level / experience: Principal-grade, 8+ years in program or engagement management, ideally within ServiceNow or enterprise SaaS delivery.

 

Certifications:

• ServiceNow Certified System Administrator (CSA) — required
• 2x Certified Implementation Specialist (CIS) — a documented exception may be authorised for this role; strong PM credentials can substitute - Optional 
• Project/program management certification (e.g. PMP, PRINCE2, or equivalent) — required

 

Primary responsibilities:

• Own coordination of the full delivery pod across concurrent AISP and RAD engagements.
• Run demand management to drive the highest sustainable utilisation across the technical bench.
• Manage the ~11 customer roles that attend AISP sessions (executive sponsor, platform owner, PMO, architects, etc.) and keep senior stakeholders engaged.
• Own RAG reporting cadence, customer satisfaction measurement, and escalation into the ServiceNow AI Center of Excellence.
• Track assist consumption — sessions delivered is not the measure; consumption is.
• Sequence delivery geographically (AMS-first given the 60% weighting) and manage time zone coverage for EMEA and APAC.

 

Key skills:

• Executive presence; comfortable in front of customer C-suite.
• Self-directed and comfortable with ambiguity.
• Strong grasp of utilisation economics and rate-card commercial models.

 

Able to hold scope discipline (advisory-only on AISP) under customer pressure

 

 

 

 

Thanks & Regards Uma Adhikari Sr. Technical Recruiter E-Solutions E: um...@E-solutionsinc.com  W: www.e-solutionsinc.com Offices in 35 countries with a global workforce in 150 countries   Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation,gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.EEO/AA/M/F/Vet/Disability.