Job Opening: Systems Architect – EUS, Network and Windows || Onsite at Raritan, NJ || Contract

[C2C_Job_Openings]

Job Title : Systems Architect – EUS (End-User Services), Network and Windows

Location: Onsite - Raritan NJ, 

**Pharma Background is a nice to have**

Job Description:

• Deliver advanced L3/L4 engineering and troubleshooting for Microsoft Windows endpoints (Windows 10 GA & LTSC, Windows 11 IoT LTSC).
• Operate and support enterprise endpoint management tools (SCCM/ConfigMgr; hybrid Entra join; contribute to Intune migration planning).
• Lead endpoint representation during P1/P2 incidents: rule out endpoint causes, collaborate across AD, PKI, networking, and application teams, and maintain credibility under scrutiny.
• Provide deep technical expertise at the Windows OS layer and domain level (including AD integration, authentication, and security) to complement vendor support and ensure rapid problem resolution.
• Support design, deployment, and troubleshooting of Group Policy Objects (GPOs) for configuration enforcement, compliance, and issue resolution.
• Partner with site L1/L2 teams to ensure SOPs, WIs, and ITSM processes are executed correctly.

Act as a regional DRI in the U.S. time zone:

• Serve as a local point of contact for endpoint services.
• Maintain regular touchpoints with IT site leaders and MSPs responsible for last-mile delivery.
• Share updates on upcoming service changes, operational initiatives, and planned activities.

Communicate effectively across audiences:

• End-user explanations in plain terms.
• Technical updates for IT peers.
• Concise management summaries for incidents or projects.

• Draft and maintain technical documentation (SOPs, WIs, KBs, service descriptions) and user-facing communications.
• Ensure endpoint changes (infrastructure, application installs, scripts) comply with ITSM change control and regulatory requirements.
• Apply an automation-first mindset, leveraging scripting or AI-driven tools to streamline processes, improve compliance, and accelerate problem resolution.

Required Qualifications:

• 8+ years enterprise Windows endpoint management.
• Strong SCCM/ConfigMgr expertise (client, OS deployment, patching, application deployment).
• Expert-level knowledge of the Windows OS layer, endpoint internals, and domain integration (Active Directory, authentication, security policies).
• Proficiency with Group Policy Objects (GPO) for configuration and compliance.
• Familiarity with adjacent technologies: AD, PKI, networking fundamentals.
• Composure and situational awareness in escalations; ability to manage stakeholder expectations and represent IT professionally.
• U.S. time zone coverage; Northeast preferred.

Preferred Qualifications:

• Proficiency with Excel (pivot tables, filtering, data analysis) for large endpoint datasets.
• Understanding of regulatory and quality frameworks, including GxP, FDA, GAMP 5, and global equivalents.
• Awareness of industry security and compliance standards (NIST, ISO 27001, ITIL).
• Understanding of Software Development Lifecycle (SDLC) processes and ability to operate within enterprise validation frameworks.
• ITIL certification or equivalent experience with ITIL processes (incident, problem, change, request).
• Ability to write and troubleshoot PowerShell scripts for automation and problem resolution.
• Experience drafting technical and user-facing communications (SOPs, KBs, incident updates, management summaries).
• Familiarity with modern cloud endpoint management (Intune, Azure AD/Entra).
• Exposure to regulated or compliance-heavy industries (life sciences, pharma, med devices, finance).
• Awareness of operational technology (OT) endpoints and their constraints.
• Basic familiarity with querying tools (SQL or equivalent) to support troubleshooting and reporting.

Experience using AI-assisted automation or observability tooling to enhance endpoint management outcomes

Years of Experience:    17.00 Years of Experience

Ashish Singh
Recruitment Specialist
Resource Logistics, Inc.
39 Milltown Road, East Brunswick, NJ 08816

Fax: (732) 553-0568
Email: Singh....@resource-logistics.com