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| Sr. ServiceNow Developer |
| Contractual | Georgia |
| Posted on 06/18/2026 |
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| Job ID |
DEW - 2794 |
| Job Title |
Sr. ServiceNow Developer |
| Location |
Athens, GA, Georgia USA |
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| Job Description |
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Sr. ServiceNow Developer
Location: Athens, GA (Remote)
Duration: 12+ Months
Interview Type: Inperson Interview
Short Description:
- Under broad supervision, designs, codes, tests, modifies and debugs computer software.
Complete Description:
- The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.
- The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Key Responsibilities
- Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
- Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
- Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
- Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
- Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
- Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Required Skills & Qualifications
- Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
- Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
- Core Module Expertise: Strong, technical knowledge, and implementation experience with:
- ITSM (Incident, problem, change, knowledge, and catalog/request management)
- CSM (Customer Service Management)
- Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
- Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
- Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
- Soft Skills and Professional Attributes
- Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
- Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
- Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
- Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
- Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
- Preferred qualifications (Plus)
- Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
- ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
Required / Desired Skills
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years
- Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. Required 3 Years
- Strong, technical knowledge, and implementation experience with ITSM and CSM. Required 3 Years
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. Required 3 Years
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DEW Softech, Inc is a Global IT consulting firm specializing in staff augmentation/staff selection, solution development, solution outsourcing, and software development. Dew Softech, Inc assists our clients in defining, evaluating, selecting, and implementing solutions that advance the goal and objectives of their company, creating a competitive advantage. Dew Softech, Inc also specializes in ERP Consulting.
Dew Softech, Inc consultants are highly qualified professionals whose skills provide value, quality, and exceptional performance. Dew Softech, Inc team has the breadth of services and technical savvy to help our clients conceive, execute and support integrated solutions from browser portal all the way through to their core enterprise and legacy systems. Our employees are driven to deliver results and are the primary way in which customers benefit from Dew Softech, Inc for their staff augmentation and selection needs.
Dew Softech, Inc strives to be the best information systems consulting, software development and permanent placement firm in the business. We pride ourselves on our relationships with all of our customers, and the value we bring to each relationship.
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