SaaS Systems Administrator==Indianapolis, IN , On Site
Tony Robert
Tile : SaaS Systems Administrator
Location : Indianapolis, IN , On Site
Duration : 12 Month
Skills
Conflict Resolution
Collaboration
Communication
Computer Hardware
Computer Science
Data Security
Analytical Skill
Documentation
Effective Communication
FOCUS
Firewall
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Job Details
IT System Management:
• SaaS Platform Oversight: Manage and optimize usage of SaaS platforms such as Salesforce, ensuring administration of SaaS applications meet departmental needs.
• Hardware Support: Address hardware issues, manage setups, and perform regular system upgrades and maintenance.
• Software Installation and Management: Oversee the installation, configuration, and updating of software applications, ensuring tools are available and functional for all users.
Network and Security Management:
• Network Support: Support staff on local area networking (LAN) issues, including VPN configurations, client specific connections and internet connectivity troubleshooting.
• Security Protocols: Manage antivirus software, and monitor system security to prevent, detect, and resolve security threats.
Technical Support and Troubleshooting:
• Help Desk Operations: Manage the IT help desk within Atera, respond to tickets, and resolve issues related to software, hardware, and network.
• User Support and Training: Provide support and guidance to users on core business applications, including troubleshooting and preventive maintenance, and onboarding new employees.
• Support Opportunities: Collaborate with IT personnel to identify and support opportunities for process improvement.
Project and Vendor Management:
• Vendor Relations: Liaise with IT vendors and service providers to ensure adequate support and service level agreements.
• Project Coordination: Lead IT projects, including system implementations and upgrades, coordinating with internal and external stakeholders to meet project timelines and objectives.
Key Competencies:
• Technical Proficiency: Strong understanding of IT systems, network management, and data security.
• Problem-Solving: Ability to quickly diagnose and resolve technical issues.
• Communication: Excellent verbal and written communication skills, capable of explaining technical details to non-technical staff.
• Project Management: Skilled in managing IT projects with a focus on delivery, documentation, and detail.
Key Skills:
• IT Infrastructure Management
• Data Security and Network Administration
• Troubleshooting and Technical Support
• Vendor and Project Management
Required Expertise:
• Proven experience in managing IT infrastructure within a healthcare setting is preferred.
• Demonstrable skills in managing SaaS platforms, particularly Salesforce.
• Strong background in IT support, hardware troubleshooting, and network security.
• Proficient in systems diagnostics and troubleshooting hardware-related issues.
Job Qualifications, Skills, Abilities Requirements:
• Bachelor s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT administration, with a focus on application management and user support.
• Certifications in network security, systems administration, or related fields are highly desirable.