crashes on startup after last update

[Matt Williams]

Heyo.

Running an M2 macbook air, Ventura 13.2, thing won't start. I used the crash reporter, so maybe the store has a more detailed dump?

Any dotfiles I can remove that maybe got updated funny?

-M@

[i iordanov]

Which version of which app do you have installed?

I've seen bad installs before that cause a crash, but an uninstall/reinstall should clear data, does it not help?

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[i iordanov]

Hi Matt,

Did you get up and running? This forum supports several applications, so if you are still having issues, please tell me which version of which app (aRDP, bVNC, or aSPICE) you are having trouble with. The version of the app is displayed near "Version History" in the App Store App.

What I had suggested was to uninstall and reinstall the app which should correct any issues resulting from a partial / bad installation.

Thanks!

iordan

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The conscious mind has only one thread of execution.

[Matt Williams]

I did not. 

My apologies on not specifying the app: the offending application is aSPICE, and it occurred with both yesterday's build (1.0.19) and today's (1.0.20).

An uninstall/reinstall did not help.

Some interesting data from the crashlog:

Notes:

dyld_process_snapshot_get_shared_cache failed

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000
Termination Reason:    Namespace DYLD, Code 1 Library missing
Library not loaded: /usr/lib/libresolv.9.dylib
Referenced from: <B7CFE9E7-E594-362A-838F-034156EE97DE> /Applications/aSPICE.app/Contents/MacOS/aSPICE
Reason: tried: '/System/iOSSupport/usr/lib/libresolv.9.dylib' (no such file, no dyld cache), '/usr/lib/libresolv.9.dylib' (no such file), '/System/Volumes/Preboot/Cryptexes/OS/usr/lib/libresolv.9.dylib' (no such file), '/usr/lib/libresolv.9.dylib' (no such file, no dyld cache)
(terminated at launch; ignore backtrace)
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

-M@

[i iordanov]

Hi Matt,

I've added you to the Beta, when 1.0.20 build 73 is approved, let's see whether it works any better.

To me it looks like on your OS some compatibility libraries are not included in the operating system at an expected place (libresolv.9.dylib). I'll do some reading and maybe some buying of hardware since I don't actually have an Apple Silicon device at the moment.

iordan

[iior...@gmail.com]

Hi Matt and anybody experiencing as crash with bVNC, aRDP or aSPICE on Mac Silicon devices. Apparently there is a compatibility layer called "rosetta" that needs to be installed. The computer should prompt you when you to install it when you try to launch an app, but if it doesn't, you can install it on the command-line in a terminal with:

/usr/sbin/softwareupdate --install-rosetta --agree-to-license

Taken from:

https://osxdaily.com/2020/12/04/how-install-rosetta-2-apple-silicon-mac/

For more info:

https://support.apple.com/en-ca/HT211861

Cheers!

iordan

[Andre van der Meij]

I have the issue on iPad an m1-mini 

Op vrijdag 10 februari 2023 om 00:16:36 UTC+1 schreef iior...@gmail.com:

[Andre van der Meij]

This is the log file of the crash 
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
handlePan(_:): state ended
Showing keyboard with delay
showKeyboardFunction called
Keyboard will be shown, height: 0.0
Ensuring buttons are initialized, and positioning them where they should be
initAndShowOrHideKeyboardButtonDueToExternalKeyboard() Creating keyboard button
initializeKeyboardButtonIfNotInitialized() Keyboard button already initialized
showOrHideKeyboardButtonDueToExternalKeyboard() Checking GCKeyboard.coalesced: nil
showOrHideKeyboardButtonDueToExternalKeyboard() Showing keyboard button because external keyboard was not found
touchesBegan(_:with:)
Single index detected, marking this a left-click
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesCancelled(_:with:)
touchesEnded(_:with:)
Currently panning and first finger lifted, not sending mouse events
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
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panView(sender:)
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panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
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panView(sender:)
panView(sender:)
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panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
handlePan(_:): state ended
touchesBegan(_:with:)
Single index detected, marking this a left-click
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesCancelled(_:with:)
touchesEnded(_:with:)
Currently panning and first finger lifted, not sending mouse events
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
handlePan(_:): state ended
ToggleButton: Sending my xksysym: 65289, up and then down.
touchesBegan(_:with:)
Single index detected, marking this a left-click
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesCancelled(_:with:)
touchesEnded(_:with:)
Currently panning and first finger lifted, not sending mouse events
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
handlePan(_:): state ended
touchesBegan(_:with:)
Single index detected, marking this a left-click
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesCancelled(_:with:)
touchesEnded(_:with:)
Currently panning and first finger lifted, not sending mouse events
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
handlePan(_:): state ended
touchesBegan(_:with:)
Single index detected, marking this a left-click
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesMoved(_:with:)
Discarding some touch events
touchesCancelled(_:with:)
touchesEnded(_:with:)
Currently panning and first finger lifted, not sending mouse events
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
panView(sender:)
handlePan(_:): state ended
Error receiving data: Operation timed out
Will show error dialog with title: SPICE_SESSION_DISCONNECTED
Connection failure, showing error with title SPICE_SESSION_DISCONNECTED.
Scheduling disconnect
Resizing Draw Buffer, allocating buffer

Width, height: 0, 0

Lazy disconnecting
disconnect(sender:) called
saveImage(image:)
saveImage(image:): fileName:
saveImage(image:)The file “Documents” couldn’t be saved in the folder “9D7F1B0D-39AF-4C25-ACAE-64B9D5004E3F”.
wasDrawing(): true
(glue-connection.c:65):spice_connection_dispose: runtime check failed: (conn->channels > 0)
Keyboard will be hidden, height: 443.0
Hiding keyboard.

Op maandag 13 februari 2023 om 22:44:29 UTC+1 schreef Andre van der Meij:

[Matt Williams]

So, the TestFlight build works, and works quite well! 

Rosetta's an excellent lead, though. If and when it's time to get kicked back off the TestFlight, I'll make sure to check that before coming back to bug ya.

Thanks!!!

-M@

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[i iordanov]

Thanks for confirming, Matt!

[i iordanov]

Hi Andre,

Your issue is quite distinct to the crash reported by Matt. It's not really a crash but a disconnection due to a timeout. I'm basing my judgement on the log entry:

Error receiving data: Operation timed out

Seems like something may be going wrong with networking, but in case it's not networking, could you please clarify:

1) "on iPad an m1-mini" - do you mean that you're running the software on an iPad and connecting to an m1-mini?

2) What version of MacOS is on the iPad?

3) What OS is on the m1-mini?

4) Is the issue possible to reproduce? If so, what do you have to do to make it happen?

5) If the program crashes it just exits and your Mac / iOS device shows you a dialog to report the crash. Since you have a log, that hasn't happened, right?

Thanks!

iordan

To view this discussion on the web visit https://groups.google.com/d/msgid/bvnc-ardp-aspice-opaque-remote-desktop-clients/172acdfb-419f-4e9b-9669-15e47f7cdc0bn%40googlegroups.com.

[Lasse Kim Christiansen]

Hmm, just bought aSPICE Pro and it crashes upon launch. I tried removing it an reinstalling, but the same thing happens.

I'm on a MacBook Pro M1 Pro, running the very latest version of Ventura 13.3.1(a)

Just downloaded it today May 17'th, 2023.

Regards,

[bVNC, aRDP, aSPICE, Opaque Remote Desktop Clients]

Hi Lasse,

I believe that after installing the latest updates for Mac OS X, the software worked for you, right? This is after you verified you have Rosetta installed.

Thanks!

iordan

[i iordanov]

Hi guys,

I was able to build Silicon versions of bVNC, aRDP, and aSPICE, and I've released the support as Version 40, build 167 and newer in Beta. Make sure you install from the MacOS tab in TestFlight (rather than the iOS tab) if you see both tabs.

It should be more performant and much more stable. However, the new builds come with new library versions, so I still need confirmation that things are working for people, so please let me know if something else is the matter.

Please email back if you need to be invited to the Beta.

Thanks!

iordan

To view this discussion on the web visit https://groups.google.com/d/msgid/bvnc-ardp-aspice-opaque-remote-desktop-clients/9e6e596f-1c8b-40d0-8f0f-1acd82fff83bn%40googlegroups.com.

[Morgan Mains]

THANK YOU! I've been troubleshooting several apps crashing when trying to open them.  I'm no expert at any of this and saw "dyld_process_snapshot_get_shared_cache failed" in all of the crash reports.  Tried everything I saw online about fixing that.  Ended up here, saw you mentioned Rosetta and I remember seeing that in the crash reports too.  

After running the install you advised, all of them work again!