A Questionnaire to study Passengers Attitudes and Behaviour towards AMTS/BRTS

[parag....@gmail.com]

If you have trouble viewing or submitting this form, you can fill it out online:
https://docs.google.com/spreadsheet/viewform?formkey=dHFlOVcwX0d3SldZV1FvU3YtREpTV3c6MQ

A Questionnaire to study Passengers Attitudes and Behaviour towards AMTS/BRTS

Objective of Survey: I am the student of S.K.Patel Institute of Management and Computer Studies, Gandhinagar (MBA-Sem III). This survey is purely a part of knowing the attitudes and behaviors of the passengers who use AMTS and BRTS public travelling services in Ahmedabad. We kindly request you to fill up the questionnaire attached along with this paper, the response of which is to be kept strictly confidential and used for educational purposes only. Thank you very much for your cooperation in this regard.

1. Which transport service do you use? *

• AMTS
• BRTS

2. Timings of your travelling:

• Morning (7 AM to 12 AM)
• Afternoon (1 PM to 4 PM)
• Evening (5 PM to 8 PM)
• Late in Evening (After8 PM)

3. How often do you use/travel this public transport?

• Daily
• Weekly
• Sometimes, when needed
• Never

4. Do you think that travelling in such public travelling saves your time?

• Yes
• No

5. Do the buses come in the bus station according to the Time-table?

• Yes
• No

6. Do you get a satisfactory reply from the Inquiry Window?

• Yes
• No

If you do not, then please tick a suitable one from the following:

• Absence of officer
• Due to his misbehavior
• No window at all

7. Rate the following in terms of your happiness with the infrastructure:

		1	2	3	4	5
Seating Arrangements
Cleanliness of the terminals
Time Table Display Board
Ambience of Bus Terminal

8. What makes you use/travel in such public travelling?

• Frequency of Buses
• Timing of Buses
• Due to Cheaper Fares
• Comfort
• Safety
• No other option available

9. Thinking about travelling in and around the city by using such public travelling, how do you feel about using such services?

• I would be happy to use
• It’s not my preferred way to travel but I would consider it
• I would only use it if there is nothing else available
• I would never use it

10. Please rate the following criteria on a scale of 1 to 5:

		1	2	3	4	5
Frequency of Buses
Quality of Buses
Timing of Buses
Comfort
Safety
Affordable

11. How much significant it is for you to have such public travelling in city as citizen? Very much significant Partially significant Neutral View Partially Insignificant Highly Insignificant

12. Are you aware about the all the services provided by transport operator?

• Yes
• No

Please, rate the following statements in terms of the degree of your preference:

		1 Strongly Agree	2 Partially Agree	3 Neutral	4 Patrially Disagree	5 Strongly Disagree
13. You find that the bus does not take required stoppages
14. There is insufficient capacity in the bus
15. Buses are dangerously overcrowded
16. There is shortage of buses for particular region
17. Improper Management of the transport is the fundamental

18. You find the behavior of the transport employees

• Best (Courteous)
• Good
• Average
• Bad
• Very Bad

19. Are you satisfied with the services rendered by G.S.R.T.C.?

• Yes
• No

If yes, then please indicate the level of satisfaction you derive:

• Highly Satisfied
• Partially Satisfied
• Neutral
• Partially Dissatisfied
• Highly Dissatisfied

20. Give your opinions/suggestions about the improvement of such transport services:

Powered by Google Docs Report Abuse - Terms of Service - Additional Terms

[hifzu ansari]

dear there should be one potion of "none" in your first question "which transportation.........".
For eg; if someone is there who uses none of the transportation i.e. AMTS or BRTS then he won't be a useful respondent for the particular purpose the research is being done.

Regards,
Hifzu Ansari

[Parag Soni]

Hey my dear Hifzu,

thanks a lot for your wonderful suggestion. It is really appreciated.

But the thing is that Hifzu, K I am doing survey of the passengers who assumed to be using either AMTS or BRTS. If they don't use any of them, then it is going to be useless survey bcz this entire questionnaire is following the first question. That's why Hifzu, you might have noticed that I have kept that question compulsory with (*).

Any way, you are perfectly alright as far as your logic is concerned and I accept your suggestion. Thank you very much, dear. I will do necessary changes, if possible after having talk with my research guide

Thanks & Regards,
Parag Soni
Student of MBA,

S.K.Patel Institute of Management and Computer Studies, Gandhinagar

Mobile: +91 9904540127
Alternate Id: win_...@yahoo.com

--