Fwd: Origins Hot Water Supply - 233 Burke Rd Glen Iris

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L&M Dobbyn

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Apr 26, 2026, 11:56:27 PMApr 26

to burkevue...@googlegroups.com

Hi All,

You may recall Item 20(d) (Other Business) from the minutes of our February meeting, re: whether OC pays for everyone’s gas bill for hot water. I have attached a screenshot below.

When I spoke to Daniel today, I asked him about this. He said no, he does not believe the OC pays for everyone’s gas bill, i.e. there is a gas meter for every apartment and people are meant to pay for their own gas bills.

He sent me information from Origin below, concerning how the gas hot water is billed.

Important Note: The Origin email below is clearly marked "Not for circulation". Please do not circulate it outside the Committee. Thank you.

Item 20(d) (Other Business), Minutes 23/2/2026:

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Picture (Device Independent Bitmap) 2.jpg

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Hot Water Meter Brochure.pdf

Contact list for Hot Water Services.pdf

Moving Out Form.pdf

Common Area Notice.pdf

Move In Form.pdf

Hot Water T&C April 2018.pdf

Welcome letter hot water.pdf

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SHW Brochure Victoria.pdf

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Ben Sattler

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Apr 27, 2026, 6:43:12 PMApr 27

to burkevue...@googlegroups.com, L&M Dobbyn

Hi all,

Upon review this is correct. My 'hot water bill' from origin has the following line items:

So if people do not have the line item 'Unmetered Gas (Cooktop)' then they are not paying for it and receiving it for free at no detriment to themselves or the OC.

I think this is a non-issue and can be closed at next committee meeting.

Kind Regards,

Ben Sattler.

From: 'L&M Dobbyn' via Burkevue Committee <burkevue...@googlegroups.com>
Sent: Monday, 27 April 2026 1:55 PM
To: burkevue...@googlegroups.com <burkevue...@googlegroups.com>
Subject: Fwd: Origins Hot Water Supply - 233 Burke Rd Glen Iris

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Thanks

Marina

Begin forwarded message:

From: Daniel Thompson <daniel....@turnbullcook.com.au>

Subject: FW: Origins Hot Water Supply - 233 Burke Rd Glen Iris

Date: 27 April 2026 at 11:40:15 am AEST

To: L&M Dobbyn <lukean...@bigpond.com>

Hi Marina,

As discussed for committee reference as to how the hot water is structured at your building.

Kind Regards,

Daniel Thompson
SENIOR STRATA MANAGER

03 8697 0600

daniel....@turnbullcook.com.au

From: Hot Water Management <hotwaterm...@originenergy.com.au>
Sent: Friday, 31 May 2019 9:49 AM
To: Bryan Phillips <bryan.p...@tideways.com.au>
Subject: Origins Hot Water Supply - 233 Burke Rd Glen Iris

Hi Bryan

Not for circulation

Welcome to Origin Hot Water.

As you may be aware Origin provides the energy used to heat the hot water at 233 Burke Rd Glen Iris.

The hot water is reticulated through the building to the apartments from a central hot water system. Each apartment has a dedicated hot water meter and is individually charged for their hot water usage. The gas cooktop is not metered and is charged at a cents per day rate regardless of how much is consumed and is included on the hot water account.

An account will need to be set up for the hot water consumption for each of the hot water meters.

I have attached a few forms below, lift/common area notice and a welcome letter that you might find useful to use in your welcome packs.

I have provided a few options below for the account holder to contact Origin to open an account.

To open an account online www.originenergy.com.au/bhwopenonline
Moving In Form – This form is an interactive PDF which can be completed & emailed to the address on the form. It can also be printed out & completed manually
Contact the call centre on 1800 684 993

To close an account

Moving Out Form – This form is an interactive PDF which can be completed & emailed to the address on the form. It can also be printed out & completed manually
To close an account online www.originenergy.com.au/bhwcloseonline
Contact the call centre on 1800 684 993

Once the site is loaded we will email you a POD listing that will assist the account holder when making application however, the address will suffice if the customer does not have the pod number.

Here are some other brochures that may be of assistance relating to your building.

Contacts list for Hot Water Services
Serviced Hot Water (SHW) brochure
Hot Water Meter Brochure
Hot Water T&C’s

For all hot water plant breakdowns 24/7 and to report leaking or damaged hot water meters please contact 1800 002 438.

Alternatively, you can go online for all your centralised hot water information. www.originenergy.com.au/for-home/hot-water/hot-water-for-apartments.html

If you have any queries or would like to discuss this email further please do not hesitate to contact hot water at hotwaterm...@originenergy.com.au

Please be advised that information provided in this email and email address is for Owners Corporations and Building Managers use.

Vivian Barroso

Customer Operations Admin

Centralised Energy Services – Hot Water

Origin

GPO Box 186 Melbourne VIC 3001

t 03 9652 5306

e Vivian....@originenergy.com.au

Connect with us

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