[sukasukamu] 1. Train The Trainer 2. Competency Assessment 3. Service Excellence..
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Service Leadership tohap3@yahoo.com [sukasukamu]
“It is not enough to train the workforce,
you also have to train the trainer..!! "
TRAINING FOR TRAINER
Jakarta 9-10 December 2015 09.00am-05.00pm
Training Objectives
1. Identify the appropriate learning approach for adult
2. Demonstrate the skills required for presenting information in interestingway
3. Build instant rapport with participants and get buy-in from the beginning 3
4. Use and combine compelling audio & visual aids to utilize more senses
5. Chose creative and stimulating delivery formats for 'dry' material
Who Should Attend?
• Corporate Trainers and Instructor
• Subject Matter Experts
• Division Head / Manager
• Technical Trainers
• Curriculum Developers
• Human Resource Supervisors and Trainers
• Persons involved in the recruitment and hiring of staff
• Individuals who have an interest in becoming a publicspeaker or conduct their own seminars
OutlineDay 1
| Time | Topic | Objectives | Method | |
| |
| 08.30 - 09.00 | A. Opening session | - Prepare the participants for training | Games | |
| B. Ice Breaker | |
| 00.90 – 10.00 | Baseline competency of a trainer | - Identify the competencies of a good trainer | Lecturing | |
| * Personal Conduct, Social Practice, Content Expertise | - Understand the characteristics of adult as learner | Interactive Discussion | |
| * Understanding your audience | - Understand how the brain works affect learning process | Self Assessment: | |
| * 8 characteristic of adult learner | | | |
| * Triune brain approach : reptilian, limbic system, neocortex | | | |
| * 3 types of learning preferences | | | |
| | | | |
| 10.00 - 10.15 | Morning coffe break | | | |
| | | | | |
| 10.30– 12.00 | How to prepare a lesson plan | - Understand how to prepare a detailed lesson plan | Lecturing | |
| * The elements of lesson plan | Group Discussion | |
| * Formulating training objectives | Group Presentation | |
| * Writing training content and sub training material | | |
| * Designing Pre and Post Test | | |
| | | |
| 12.00 – 13.00 | Lunch | | | |
| 13.00 – 15.15 | Body Language & Quality of Voice | - Managing the body language and voice to reinforce the learning points | Presentation | |
| * Posture, Gesture , Face Expression, Eye Contact, Dress | Interactive Discussion | |
| * Components of voice: energy, volume, articulation, intonation * How to ensure that your body language is congruent with your message | Roleplay | |
| * Do’s and Dont’s in body language and voice | | |
| * Overcoming nervousness | | |
| | | |
| 15.15 – 15.45 | Coffee break | | | |
| 15.45 – 17.00 | Effective Visual Aids : Flipcharts, Power Point, and Slides | - Using the audio visual aids to reinforce the learning process | Lecturing | |
| * Review available options for visual aids | Interactive Discussion | |
| * Benefit s and drawbacks of each option | Presentation | |
| * Do’s and Dont’s in creating effective visual aids | | |
| | | |
| | | |
.Day 2
| Time | Topic | Objectives | Method |
| 08.30 - 10.00 | Managing the classroom | - Understanding the principles of managing the learning environment (room layout, ambiance, etc.) | Interactive Discussion |
| * Seating arrangement | Roleplay |
| * Establish a warm, hospitable atmosphere | |
| *Building Mood : Ice Breaker, * Energizer, Music, Story Telling | |
| | |
| | |
| 10.00-10.15 | Coffee break | | |
| 10.15 - 12.00 | The Power of Question | - Use different types of questions to stimulate thinking process of participants | Presentation / Feedback |
| · Why Questions are inportant |
| · 5 techniques in asking questions |
| : Overhead, Direct, Reversed, Relay and Rethoric |
| · |
| |
| 12.00 - 13.00 | Lunch | | |
| 13.00 – 16.30 | Presentation : ( 2 session) | Put every skill into practice (video taped) | Roleplay |
| Every participant will present his / her training material for 10-12 minutes | (Video recorded) |
| Every participant will get feedback from other participants and trainer | |
| | |
| 16.30 - 17.00 | Wrap up – Closing | Certificate | |
- Conducted in bahasa Indonesia
Instructor
SONDANG P. RUMAPEA, SE, MSi
Sondang P. Rumapea was the manager of Service Academy; Citibank NA. Shewas in charge for implementing a structured and systematic learning anddevelopment centre, focusing on service quality; conducting service coachingand monitoring for all service channels. Prior to this, she was a TrainingConsultant of Service Quality Indonesia, a subsidiary of Singapore Airlines forfive years
Currently, she is a Professional Corporate Trainer; focus on Train-The-Trainerand Service Quality Mindset and Skills. Some of her clients are: BritishAmerican Tobacco, Bank Central Asia, Bank Rakyat Indonesia, Bank Mega, AsuransiAstra Buana, Standard Chartered Bank, Bank Niaga, DBS Bank, BNI, Bank Danamon,Holcim Indonesia , Indosat, Procon, PT. Wijaya Karya, PT. Arnotts Indonesia,Indomaret, Wartsila,Toyota Astra Finance, Matahari Putra Prima, PAM Batam, KPK etc.
Sondang hold a Bachelor in Accounting from Faculty of Economics University ofIndonesia and Master of Science from Faculty of Psychology University ofIndonesia. Partial List ofClients - Training of Trainer
KPK, Astra Credit Companies, PT Conoco Philips Indonesia,PT Holcim Indonesia,PT Sanyo Electronic Indonesia, PT Rentokil Indonesia, PT Otto Pharmaceucal, PTCarrefour Indonesia, PT Daya Adira Mustika, PT Produksi Bersih Benefita, PTNokia In Touch, PT Unisem Batam, PT Panarub Industry, PT Dexa Medica, PT WyethIndonesia, PT Sorini Towa Berlian Corp, PT Serasi Auto Raya, Bank Mandiri, BankPermata, Bank CIMB Niaga,Bank UOB Buana, Bank OCBC NISP,RBS Bank, Bank Mega,Bank BNI, ANZ Panin Bank, Bank Danamon Indonesia,Bank ICB Bumiputera, BRI ,BII,BPD Riau, Bank Windu,PT Astra Agro Lestari, PT Wiraswasta Gemilang Indonesia,PT Indomaret,PT Chingluh,PT Indofood, PT Trans Ice, PT Otsuka Indonesia, PTBridgestone Tire Indonesia, PT Angsa Emas Perdana, PT Fluidcon, PT Molex AyusPharmateucal , PT Perfeti Vanmelle PT Capella, PT Musim Mas, PT DharmaGuna Wibawa, , Asuransi Astra Buana, Asuransi Bintang, AJ Great Eastern LifeIndonesia, Commonwealth Life, Asuransi Jiwa Inhealth Indonesia, PT ANJ Finance,PT Verena Oto Finance , PT Monex Investindo Futures, PT CIMB Niaga AutoFinance, PT DHL Express Indonesia, PT Sushitei Indonesia, PT Prodia WidhayaUsada, PT Fitness First, PT Aplikanusa Lintas Arta, Putra Property, PT Indocater,PT Morigan Service, PT Wartsila, Trans7, PT Swakarya Insan Mandiri , PT Sodexo,PT Personel Alih Daya , Senayan City, RS Telogorejo Semarang, PT TNTSkypak International, RS Annisa, PT Tately Indonesia,PT Hess Indonesia, HighScope, The British Institute, Sekolah Stella Maris International, STIE PerbanasSurabaya, Sekolah BPK Penabur Bandung, Universitas Bina Nusantara, LembagaAdministrasi Negara, Departemen Keuangan, Perum Bulog
INVESTMENT
Normal: Rp 2.900.000 / participant
Early Bird Discount for payment received before 20 November 2015 :Rp 2.500.000 / participant
Fee Includes Training Material, Meals, and Certificate
Information & Registration
Service Leadership Consulting
Pin BB 2262D278
WA 081321440395
HP 08129766822 / HP 08128028352
www.serviceleadership.web.id
e-mail : servicelead...@gmail.com
Program Training YearEnd Promo lainnya:
Service Excellence and Handling Complaints forFrontliner
Jakarta 21 November 2015, Pkl. 09.00-17.00 wib
Assessment Center Workshop (Batch 2) :
Psychological Test , MBTI, Behavioral Event Interview ( BEI),
Leaderless Group Discussion, Intray Excercises, Case Analysis, Presentation,Reporting
Jakarta, 3-5 Desember 2015 Pkl. 09.00-17.00 wib
|
| Topik | Tanggal | Promo Akhir Tahun |
| 1 | Service Excellence and Handling Complaints for Frontliner | 19/21 Nov 2015 | Rp 550.000 */peserta |
| 2 | Delegation and Monitoring Skills for New Supervisor / Manager | 20 Nov 2015 | Rp 750.000 */peserta |
| 3 | Assessment Center Workshop (Batch 2) :Psychological Test , MBTI, Behavioral Event Interview ( BEI), Leaderless Group Discussion, Intray Excercises, Case Analysis, Presentation, Reporting | 3,4, 5 Des 2015 | Rp 3.000.000 */peserta |
| 4 | Train The Trainer : Kiat Menjadi Fasilitator Pelatihan yang Kompeten ( Batch 34) | 09-10 Des 2015 | Rp 2.500.000 */peserta |
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#1: Foto Berbicara
Punya foto/lukisan close-up teman, pacar, istri, boss, binatang
kesayangan atau foto Anda sendiri dan Anda ingin foto tersebut
tampak berbicara seolah2 hidup dan bisa diputar di DVD (format
DVD/PAL), komputer (format AVI atau MPEG), handphone (3GP), atau
Website (format GIF)? Percayakan kami untuk menggarapnya. Di tangan
kami foto2 Anda menjadi begitu berarti.
Silahkan lihat atau download contoh2nya di link video Google
berikut. Anda pasti terkejut:
http://video.google.com/videoplay?docid=-8818188354111934097
http://video.google.com/videoplay?docid=3950041619250500620
#2: Kartun dari Foto
Ingin foto teman, pacar, istri, boss, atau foto Anda sendiri menjadi
profil kartun animasi yang lucu dengan wajah mirip foto asli? Bisa
diputar di DVD (format DVD/PAL), komputer (format AVI atau MPEG),
handphone (3GP), atau Website (format GIF)? Sebuah hadiah kejutan
yang akan menggembirakan Anda dan orang lain. Percayakan kami untuk
menggarapnya. Di tangan kami foto2 Anda menjadi begitu berarti.
Silahkan lihat atau download contoh2nya di link video Google
berikut. Anda pasti terkejut:
http://video.google.com/videoplay?docid=6511686695203579576
http://video.google.com/videoplay?docid=7697702278365985773
HUB:
Pegagajo (Studio Cipta Kreatif)
pega...@gmail.com
SMS: 0811-185-929
Pejaten, Jakarta Selatan
