Alcatel Customer Service Uk

[Paz Warsager]

Youremployees expect high availability and sufficient capacity for their communication and application needs. To ensure investments in network and communications solutions are complete, support services must be considered. Support will enable you to benefit from our experience to quickly solve issues to maintain that availability and capacity.

We will provide you and our Business Partners 24/7 access to ALE Technical Support with remote diagnostics by phone and online. You will get access to firmware updates, important documentation and our knowledge base. In addition, we will exchange faulty equipment for working ones be it under warranty, be it under a service contract.

Whether you are a Business Partner looking for best support to your customers, or a user of ALE solutions that would like to get access to this service, ALE provides you with all support service on Network and Communications solutions as well as IT solutions from other vendors. Check the partner locator to find out about the business partners in your country.

We tailor our support offer based on your challenges and needs. For your communications solutions, we can deliver hardware, software and third-party support services, all this depending on urgency of your issue.

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I bought an Alcatel Goflip 4 from T-Mobile almost 2 years ago. I want to use it with a sim card from a Canadian carrier when I am in Canada. I have had multiple contacts with T-Mobile tech support and have been given four different unlock codes, none of which have worked. Has anyone been able to unlock one of these devices to use with other carriers?

I meet all the requirements - I bought the device at a T-Mobile store more than a year ago. Are you saying that the device will be unlocked automatically when it becomes eligible? Or do I have to request the unlock? Also, are you sure this automatic unlock works on the Alcatel Goflip4? Some of the information that I read implied that this sis not work for all devices?

Rigers, Freedom, Videotron, and Bell should all be fine. This was a change that hit me back when In had my OnePlis 8T+ 5G from T-Mobile. When I bought the s23 Ultra from T-Mobike and had the same issues. I had one of their senior network engineers tell me that because the device wasn't purchased from Telus or a Canadian model sold by Bell, Telus, or Rogers, it would be labed as a grey market device and basically limited to 3G for calls. I had to move my Canadian number to Rogers as a result.

Hey there @brmdamon Unlocking phones should never be so hard that you start to feel ripped off. You are right that the automatic unlock does not work for the Alcatel GoFlip 4. If a rep is giving you a code, that usually means they are checking the eligibility and you are good to go. Is the code the same every time they give it to you? Are you getting an error message when you use the unlock code? If so, what is the error?

When you bought the phone did you have a prepaid or postpaid T-Mobile account? Did you have the phone on a payment plan? Did you use it on a T-Mobile phone number for at least 40 days? Prepaid accounts require usage and then a minimum of $100 in refills.

To answer your questions: I bought the phone in May 2022, almost two years ago. I paid for the phone in full at time of purchase. I got a prepaid account at that time and have kept it up ever since. I have used the phone off and on when I visit the USA. Total refills when I last added them up were more than $130 - since them have spent more.

Since you only have one try left, I would highly suggest reaching our T-force team by sending us a direct message on Facebook or X. You can use one of the icons at the bottom of the page to get to the right accounts. That team is amazing at all things, but our best team when it comes to unlock requests (in my opinion). They should be able to review what the others have been giving you and figure out the missing link.

Thank you for the suggestion. Unfortunately I am not a Facebook or X user so there will be a learning curve to deal with. I will try. I just wish I could connect on the telephone with someone more technically knowledgeable than your front-line telephone agents. If someone could call on my landline I could have the Goflip with me.

I just bought a cell phone from the US locked to TMobile. In Canada you can literally just unlock phones yourself with a little internet search or by calling the carrier. But WOW T Mobile literally has the worst customer service I've ever seen. The lady literally told me I can do it myself.....

If you purchased.an Android device, there are tons of cellphone repair shops and online third party services that will be able to SIM unlock it for a fee. If it's an iPhone, you are better off picking up a T-Mobile USA prepaid SIM, adding $100 on funds, and then requesting the SIM unlock, which can take up to a few weeks.

As a born Canadian that still deals with Canadian carriers for my Canadian number and for family and friends. I disagree. There is a lot more theft here of devices that are sold overseas where North American carriers blacklisted devices are not enforced. This is also why phone theft in Canada has exploded over the past few years. Carrier locks do somewhat discourage theft. The CRTC in Canada would not have had to pass a law to force carriers to SIM unlock devices if Canadian carriers weren't refusing to SIM unlock devices long after contracts ended for the customer. In some cases, even charging fees of $100+ for an unlock after all contractual obligations were met. The law was passed in Canada because the carriers were beyond greedy and unreasonable.

We certainly want you to join our wireless family, Bob. Only Verizon Wireless phones are compatible with our superior network. Please reach out to our prepaid customer service team at 888-294-6804 to confirm compatibility and explore options to get a Verizon Wireless phone if necessary. You can also review options on line at vzw.com/Prepaid

AntonioC_VZW

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