PayNearMe/Retail Payments not deposited to account (May 2019)

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Maya Clark

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Jun 6, 2019, 4:20:58 PM6/6/19
to Buildium User Group for NARPM members
For those who use the PayNearMe(PNM) service for Buildium, have you ever noticed the deposits missing from the actual bank statements? Last month we were supposed to have had 2 deposits from PNM that show up in Buildium but never appeared in our actual bank account. We do almost daily Reconciliations between the bank account and buildium bank ledger and did not notice the deposits were showing outstanding until two days ago. APMHelp who also does daily reconciliations for us did not see it until the same day we did.  Very strange!!! The bank account information is entered correctly because all of the EFT/ACH payments were deposited or sent just fine.  I called Buildium Support two days ago and was told they had to open a Support ticket. Here 2 days later I have no response and the funds have still not been deposited to my bank account.  The wait times for Support are ridiculous so I sent an email but wanted to see if anyone else has experienced this. If so, what was the issue and how was it resolved?

Maya Clark
Broker/Owner DRE #01734062
Seville Property Management
Seville Real Estate 
(510)763-7395 Mobile
(510) 244-1268 x101 Office
ma...@homesbyseville.com

Glenn Russell

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Jun 6, 2019, 4:48:09 PM6/6/19
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I just checked ours and the last five batches of Retail Cash payments
correlate between Buildium and our Rental Escrow account.

I have found it useful when there was a glitch to have Tech Support
provide a detailed Forte Systems spreadsheet that they can email you.
It shows more information.  that may prove helpful to you as well.

Glenn
   Cell: 757 - 641-7400

Glenn Russell, Broker
Coastal Group, Inc. Realtors
4634 Haygood Road
Virginia Beach, VA 23455
Cell: 757 - 641-7400
Ph: 757 - 233-9595 
Fax: 757 - 233-9696
Glennhruss...@gmail.com
http://GlennRussell.com
www.CoastalVirginiaProperty.com  ...search all 4 cities...
www.VirginiaBeachProperty.management

                 http://vimeo.com/36097429
Coastal Group, Inc. represents as clients, its Sellers and Landlords 
unless otherwise disclosed.  Please ask us about representation.




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Maya Clark

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Jun 6, 2019, 10:16:50 PM6/6/19
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Ok. All prior months have been fine. Just last month. They just don’t know where the funds are which is the concerning part to me. 


Maya Clark
Broker/Owner DRE #01734062
Seville Property Management
Seville Real Estate 
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