empty files from data snapshot

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Giulia Solinas

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Feb 6, 2020, 3:22:16 PM2/6/20
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Dear Kiva Team,

I want to work on the snapshot data. Unfortunately, when opening either the .csv or the .json files, I encounter the following error message "No connection could be found for datasnapshot. If the error message is unclear, enable logging using -o log_level=DEBUG and see the log to find out the cause. Contact support for further help." I tried with different browsers and to extract the files with two zipping programs, but it does not change. 

Could you help me, please?

Thanks for your support.

Best wishes,
Giulia

mfab

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Feb 6, 2020, 5:28:38 PM2/6/20
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Hello!

I cannot recreate the download issue from a Mac running SierraOS. I was able to download and open the files with the built-in Mac utility from Chrome and Firefox browsers. While I can confirm that I see a similar error message, I see the column IDs and the the observation rows below the error messages. The provided snapshot is comprehensive but alas not quite complete at this current moment. 

If there is a critical and immediate research need for the data within the snapshot please feel free to contact Research@Kiva vis the web form below:
https://docs.google.com/forms/d/1n7sUZDgQTLaDsDVzUOuFNm-kT8bjo3kB93fLvq5QqnY

Hope this helps!
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