hi, i hope u r all doing well. i boguht alicia keys today, and my novation launchkey 49 key midi controller also came in the mail 2day. however alicia keys isnt working., the specific issue is when i get into kontakt 7 it wont let me change the Port on the MIDI settings. im not familiar with MIDI this is my first MIDI controller ever and my first virtual instrument software ive purchased. how do i make alicia keys work? the stock virtual instruments in both cakewalk and reaper work just fine with my MidI controller. i am using windows 11. thx
In June 2023, I subscribed to Komplete NOW. A month later, I cancelled it, and I bought Komplete 14 Standard as well as a bunch of individual products (like "Duets" and "Alicia's Keys"). Everything was working fine.
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Two days ago (about 8 months after Komplete NOW's cancellation and the purchase of those individual plugins), all of a sudden, while I'm finalizing a mix, I stop hearing the "Duets" instrument. I go into the plugin and it is asking me to Activate it (see attached image).
I go into Native Access, and I see that the Status of "Duets", "Alicia's Keys", and a bunch of other items are "Cancelled", and no matter what I do, I can't get them to activate again. I tried uninstalling and reinstalling them, updated Native Access, added their serial numbers again... Nothing is working.
The weirdest part is that it's not affecting all the products that are included in Komplete NOW (that I now own either individually or as part of Komplete 14 Standard); it's just random. (See screenshots).
Any help would be immensely appreciated. I tried contacting their support and they replied with "Duets is not included in Komplete 14 Standard", even though I clearly said that I purchased Duets on its own...
I believe our recent 3.10.3 update should address this issue. If you're still experiencing issues in that version, please reply to this post and I'll carry it over to the team. We're monitoring this issue closely.
if you go online into your account, there is a "my products" page, do you see those products there as activated. And you could maybe try to delete the XML files of those instruments/libraries/FX like here:
The problem is not that they are showing as demos, but that the cancelled Kontakt NOW subscription is "overpowering" my purchased licenses in Native Access, which results in having a "Cancelled" status on Native Access.
Lately then more users appear to have been struck with missing products issues after cancelling the Komplete Now , e.g. products that were given by N.I. to user to keep while having the subscription. So far the only fix appear to have to contact customer support, though I have not received sufficient feedback yet to be able to say for sure !
I have the same problem and it generates a conflict and support does not answer. I have been with this problem for a long time, more than 15 days and they do not respond. I did everything and it does not work. It is because I have the old subscription inactive. It is logical that the support service and platform are bad.
I just contacted support again with an angrier (but still polite ?) ticket, telling them to look at the first ticket that they're not responding to, and explaining my problem to them for the 3rd time... If I reach something like 15 days with no solution I'm definitely looking for alternatives to Native Instruments from now on. We buy thousands of dollars worth of products from them and they can't properly respond to fix a bug happening on their end...
I'm curious @Diego Arango , have you by any chance tried reactivating and deactivating the subscription to see if it works? I haven't reached the point of throwing $12 CAD to try to solve it yet, but I think I'll reach that point if they don't respond for a week or two. ?
Nobody is suggesting that 15 days response time is reasonable , but fact is that mishaps happens and tickets can be buried. Also another thing that often have happened in case like this is that the ticket never got made in the first place for whatever reason and people didn't actually get a ticket confirmation when trying to open the ticket. But opening a second ticket if having already received confirmation on the first one is not the way to go and only serves to cause confusion and maybe further delays since if tickets are served in the order made/received then that might still just put the additional tickets at the back of the queue. The 'right' way going about doing things is by updating the existing ticket !
Hi, I have the same issue. Support got back to me within 24hrs with a canned response. I'm sure they are valid solutions: 1- delete Macintosh HD > Users > Shared > Native Instruments folder. If that doesn't work, go to Mac HD > Library > Application Support > Native Instruments > Service Center and delete the xml file(s) for any one that shows as cancelled.
Maybe it's just coincidence, but Duets was one of the ones that randomly cancelled on me, months after I bought it. As was Guitar Rig 7. Feels like there is a bug with anything bought separate from Kontact. I did try Komplete Now a long time ago, but did not purchase or use either of those until after getting Kontact.
The frustrating thing for me is that I got a canned response right away, followed immediately with a notice that my case was marked resolved and closed. It wasn't. I wrote back right away, added to the ticket via the online portal, sent another message when Guitar Rig went down. Now 3 days later nothing. A tad frustrating when I have projects hanging.
You all have followed the steps from native help center and nothing has helped so we really need help from some native guys here. If the canceled subscription overrides the buy then it really could be an issue on natives servers but that's just a guess of course. You maybe could try to downgrade to native access 1 in the meantime, it could work if my guess is wrong.
But I would expect better than for them to misunderstand my clear message and just throw me a "Duets is not included with Komplete 14 Standard" (as if the issue in my situation is that I can't read?) and then disappear for 3 days... What sucks that it's not me who isn't knowing how to solve something; it seems a bug on their side (judging by the replies in this thread).
However since "N.A. 2" (the 2 is just part of a name, version is now 3.9.1) is a prerequisite for correct functionality then installing N.A. 1 ought not be an option unless if people are using a legacy OS or are trying to install something legacy that can not be activated using "N.A. 2"
Thanks for flagging this everyone and I want to echo what @PoorFellow shared. This should not happen with NA2 and I can totally understand the frustration. I passed this on to our team urgently and it seems the information was already picked up from your support tickets.
Hey All, just want to follow up that I sent another message to Support yesterday and they got back to me very quickly AND they resolved the issue with nothing on my end. I don't know what the fix was exactly but of the ones that showed "Cancelled" are working fine now. Also got an apology for the delay. It was frustrating when nothing worked and I heard noting from NI, but they resolved it quickly and obviously it was something at their end anyway. And now I can stop ****** and get back to creating. :)
Hey I'm having a weird issue with the sustain pedal and Alicia's Keys. In standalone mode, the pedal does not function as expected in spite of toggling through all pedal settings. I do hear a little bump in the decay when I release the pedal. The pedal seems to work as expected for other sounds in the library. Also, when using Kontakt as an instrument within a DAW, everything functions as expected even with Alicia's Keys.
After a fresh DL of "Noire" exhibited the same problem, I felt compelled to try another controller. I hadn't done this yet due to the fact that sustain was working on all non-piano sounds in standalone mode, and on every sound in host mode.
Regardless, I connected a USB controller and plugged into it the sustain pedal I had been using. For this particular M-Audio controller, the polarity of my pedal was reversed, but I was getting sustain!
Can you try using the instrument with a MIDI sequence in a DAW, and write in some C64 automation and see if it behaves as expected? If it does work fine in that situation, then your physical pedal is probably not fully pressing or lifting.
Again, I am in Standalone mode using Kontakt Player 7. I am not getting sustain with my sustain pedal in Alicia's Keys. I tried various instruments from the Kontakt Factory Library and discovered that the pedal works on many instruments, BUT NOT PIANOS! Not Alicia's Keys or the Concert Grand in Factory Library.
When I depress the sustain pedal, I do see a flash of the MIDI indicator (both for on and off actually). The very peculiar aspect of this problem is that it is only happening with piano sounds. If I explore a variety of instruments within Kontakt Factory Library, I get sustain on brass, organ, strings, etc. but NOT piano. Also, as I said initially, this is not a problem in Host (DAW) mode, just Standalone. I am beginning to suspect this has something to do with the layers of sophistication that NI includes with regard to piano pedals. More than just a simple sustain, there are resonances and noises that are emulated. What puzzles me is that this is freshly downloaded Kontakt Player; it's not like I messed with a setting and have forgotten about it.
oops I missed a step sorry!! When you go into Monitor and Groups it initially says "No instrument selected". Click on the little cogs icon top left of the Alicia's Keys instrument in the rack and see if this shows the parameters. It does with the complete version of Kontakt, but Player might be limited.
Are you sure the pedal is sending CC64 (sustain) rather than CC66 (sostenuto). Might be worth checking with a MIDI monitor app. Although it if was, the keys that are currently pressed would be sustained, just new keys wouldn't be.
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