Error while Registering for online services

[Jagdish Raj Sharma]

Dear Sir/Madam,

Need your help in registering online for viewing my landline and broadband bills.

I was trying this on http://selfcare.sdc.bsnl.co.in/selfcare but keep getting the following error

The Customer ID or Email entered is Invalid or User ID exists. Please Reenter.

I have tried with various combinations of user id (combined my nick name, son's name, added different numbers etc) but all in vain.

I have made around 20-30 attempts on this. 

I also have got the broadband connection but when I choose Y to Broadband question and provide my BB user id, I get the following 

Broadband User ID is Invalid or You do not have Active Broadband in Your Service.

Please could you suggest what could I be doing wrong here?

Or else If you could register me and let me know my password etc, that will be great. Here are my details

Customer Id/Unique Id:            1017933937

User ID:                                  jagd1shakd

Challenge Question                 Where is my Sasuraal

Answer to Challenge Question  Chalali

Email:                                     <MY email id>@gmail.com

Do you have Broadband:          Y

BB User Id:                             jr1970233627

So other details that might come handy

Complete phone number 01970 233627

For further information:

STD Code : 01970

City: Dehra

Distt Kangra

Comes under Himachal Pradesh Circle and Dharamshala SSA

Thanks in advance for your help.