Fw: Online self-service options unavailable from June 27-July 1.

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mary coy

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Jun 22, 2024, 7:48:12 PM (8 days ago) Jun 22
to Bryan Park Neighborhood Association



----- Forwarded Message -----
From: "CenterPoint Energy" <DoNot...@marketing.centerpointenergy.com>
Cc:
Sent: Fri, Jun 21, 2024 at 12:13 PM
Subject: Online self-service options unavailable from June 27-July 1.
Please make payments before June 26.

We are preparing to transition to a new customer billing system that will bring new account features, including a new account number and a redesigned bill beginning July 2. As part of this system change, online self-service options will be temporarily unavailable from Thursday, June 27 – Monday, July 1. Please schedule or make payments before Wednesday, June 26. Natural gas and electric emergencies can still be reported by phone.

Please note that some action may be required after July 2:

  • If you currently pay your CenterPoint Energy bill directly through a bank or other financial institution’s bill pay service, you will need to update your account number on or after Tuesday, July 2, 2024, for your payment(s) to be applied to your account.
  • If you frequently pay your bill at an authorized payment site like your local grocery store, you will need to have your new account number (or bill stub with your new account number) on or after Tuesday, July 2 to pay your bill.
  • If you are enrolled in AutoPay (automatic payments) through your online CenterPoint account, you do not need to take any additional action. Your AutoPay enrollment will automatically transition over to the new system. 

For more information about how to retrieve your new account number visit the link below.

©2024 CenterPoint Energy. All Rights Reserved.  
211 Northwest Riverside Drive | Evansville, Indiana 47708  
This email was sent to: mary...@yahoo.com

240402-03

Judy Owens

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Jun 22, 2024, 8:40:15 PM (7 days ago) Jun 22
to mary...@yahoo.com, brya...@googlegroups.com

Ok, looks real. But still, be cautious about incoming phone calls asking for your financial information.


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Larry Robinson

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Jun 22, 2024, 8:53:37 PM (7 days ago) Jun 22
to mary...@yahoo.com, Judy Owens, brya...@googlegroups.com
They are changing account numbers.

I think they think that 18 digits are too many.

The current number has 6000 to the left of the Vectren number, which has 5 digits to the left of the original Indiana gas number.

------ Larry Robinson Bloomington IN midi...@sbcglobal.net


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