FW: Humorous WordPerfect Customer Support Story
Rajesh Krishnamurthy
Regards,
Rajesh67373ESN: 1236
------------------------------------------------------
Voice Core FF,
Nortel OSDC, Infosys Tech Ltd.
Bangalore|Karnataka|India.
-----Original Message-----
From: last...@googlegroups.com [mailto:last...@googlegroups.com] On Behalf Of putta
Sent: Tuesday, March 18, 2008 3:32 PM
To: lastbench
Subject: Humorous WordPerfect Customer Support Story
This is a true story from the Word Perfect Help line which was
transcribed from a recorded monitoring in the customer-care
department. Needless to say, the Helpdesk employee was fired; however,
he is currently suing the Word Perfect organization for "Termination
Without Cause."
Actual dialogue of a former WordPerfect Customer Support employee (NOW
we know why they record these conversations)!
"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went
away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it
have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into
the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the
other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back
of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is? Even if you maybe put your knee
on something and lean way over?"
"Oh, it's not because I don't have the right angle, it's because it's
dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in
from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power . . . A power failure? Ah-ha. Right. (long pause) Okay, I
think we've got it licked now. Do you still have the boxes and manuals
and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, unplug your system and pack it up just like it was
when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?
"Tell them you're too stupid to own a computer."
**************** CAUTION - Disclaimer *****************
This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. This e-mail may contain viruses. Infosys has taken every reasonable precaution to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. Infosys reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the Infosys e-mail system.
***INFOSYS******** End of Disclaimer ********INFOSYS***