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Netflix account credentials can be gained through phishing attempts, data leaks, or malware infections that steal your information, to name a few. Hacked accounts go for around $12 on the dark web and are surprisingly easy to get. If you have good antivirus software and stay on the lookout, you can catch and fix a hack before it becomes a big problem.
Netflix has been cracking down on password sharing, so having your account hacked not only compromises your privacy and financial information but also may lead to an account deactivation. But how do you know if your account was hacked, and what can you do about it?
Hackers are usually working with compromised credentials, as opposed to a system-wide Netflix hack, so change your current password if you suspect fraudulent activity. Once in your account, immediately go to Account Settings and change your password.
Keep an eye on credit card or bank statements for financial accounts that were connected to your Netflix. If you call your bank or credit card company and let them know you had a possible hack on your Netflix account, they can guide you through what steps they can take to keep your financial accounts safe.
To prevent future breaches, change your password to something strong and unique. Be sure to change your password for other accounts as well. If you can, install an antivirus program that can catch keylogger programs and remove them from your device. Antivirus protection can also help block phishing attempts and malware, further securing your online data.
In the My Account section of Netflix, you can view the devices logged into your account. A hacker running a scam may log in and then immediately log out. Fortunately, you can sign out of all devices in your account settings and reset your password to keep them from regaining access.
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Contacted Netflix who talked me through resetting my Netflix account through the recovery page on Virgin. They advised to use a different email so set my work email and password. So far so good. Able to log in on my phone & PC. But when I try and connect to the Virgin Box it asks me to scan a QR code, when I do and follow the link, it asks me to update my household, wanting to update my Firestick (Tricky as the one I had it died a while ago). Presumably this refers to the one belonging to whoever hacked me.
Hey @amoltu,
Welcome back to the Community Forums and thanks for this post.
Sorry to hear you have been having this issue with your Netflix account.
With this if your Netflix is paid through us but set up with Netflix the email shouldn't matter, however if this was included as part of your package we would advise making sure the email is set up to the one use on your MYVM account.
Joe
I've now got it back working on my VM boxes. Found a rogue Fire TV amongst the devices via the Netflix app. Presumably this is the one the hacked Netflix account tried to register. Booted that off and logged in without issue.
By hacking into such an account, you can subscribe to a third-party account. This scam works because an increase of a few dollars per month often goes unnoticed by a family who has subscribed to telephone and the Internet with the same provider.
When an account is hacked, you should contact Netflix. If you can still access the account, in Settings, the option "Disconnect all devices" lets you disconnect all devices currently using the account. Then simply change the password. Additionally, you should change your passwords for all other online accounts. Finally, Netflix provides tips for users who receive suspicious emails regarding their service here.
So I visited my in laws yesterday and they explained they have has issues with virgin, so basically they can not get into Netflix on virgin media, when they open Netflix it has other peoples profiles on there and they have locked it with a pin. So I logged onto their Netflix account on my phone but their Netflix account is fine so it appears that someone has hacked their virgin media account and registered their own Netflix account.
I then tried to log on to virgin media to see if I can fix the issue from there, but virgin media doesn't recognise my father in laws email even when I try to reset the password your website does not have his email registered, which is strange because he receives emails from you regarding billing.
My father in law has spent weeks trying to speak to someone to help him and when he finally gets through to someone they hang up the phone on him. He has now lost his patience and sent an email and written letter to you explaining the issues, his bank advised he cancels his standing order to you which he has done but the only contact he has had from you is a letter advising him that his payments have stopped but no contact number or manager to call to discuss this.
He wants to cancel and move to sky, though I have advised in his area he gets much better coverage from virgin. This is causing him a lot of upset because he is not great with technology and he cant get through to someone to help him fix the issue, also him paying for this package is outrageous that he can not access this because someone has hacked him.
Thank you for reaching out to us in our community and welcome, we are sorry to hear your Father- In-Law is having issues with Netflix Via the box even though OK when signing in via your phone, we would need to have a look however as it is an Online account issue this is only something we can help the account holder with, are you able to call us when with him so we can help with all the below, if he belies he has been hacked the first thing is to change the Online Account password, select forgotten username and password first then answer the additional questions then change the password to something totally different to previously used.
These are indeed profoundly suspicious Number-6 and have been going on for ages. Have a search on this forum of "Spanish" and there are posts going back at least 14 months. At one stage the issue allegedly reached the Chief Exec's office. However the scam merrily continues. As es la vida cuando eres cliente de Virgin Media.
Most of us pay attention to the look of our Netflix home screen and the profiles that sit on one account. Up to five are allowed, but if you only have one or two and additional ones pop up, that's your first clue that someone has infiltrated your account. In some cases, profiles may have been deleted or altered.
Check with your crew of account sharers to see if anyone added or removed a new profile before you get alarmed. If no one in your inner circle (or their outer circle) is responsible for the new profile, delete it and set up a new password.
To delete a profile, you'll need to access Netflix on a web browser. Click on your profile icon and tap Manage Profiles. Select the rogue profiles and click Delete.
Next, check the watch history on your profiles. Is there a new TV show in your Continue Watching row? What about a set of new genres in your recommendations section? If you notice a fresh "Because You Watched" suggestion for a movie or series you never watched, there may have been a takeover. Again, ask around your circle first to make sure your mom or son didn't accidentally binge watch all those K-dramas or baking shows on your profile.
Netflix sends out an email alert when it recognizes a "new" device that signed in to your account. Typically, the company will provide information on the type of device and the location and date of sign-in. However, Netflix doesn't do this every time someone logs in, so it's up to you to periodically check this information. And in light of the password-sharing crackdown, be sure to set your main home as the primary viewing household on your account.
Log in on a web browser and navigate to your Account page. Click Manage Access and Devices under Security & Privacy to view where, when and how people have been streaming from your Netflix account. I once discovered that some stranger in Sao Paulo, Brazil, was enjoying the service on my dime (with a Fire TV Stick), which prompted me to immediately change my password. If you discover similar patterns on your account, it's time for a password update. We have some great tips for creating and protecting solid passwords.
Before you do that, head back to Security & Privacy and sign out of all devices to ensure that once you change your password, everyone has to log in from scratch. Don't forget this step if you've been traveling and using Netflix at a hotel or vacation rental.
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