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Jenni Israelsen
Hi, I've had my Android TV now for about 3 months and never had any connection issues. However, yesterday the power went off and when it came back on we had no issues with any other deviced in the house, all connected and carried on working fine. The TV came back on and appeared to connect back to the WIFI, but when I tried YouTube - no connection. I tried various other apps, and only Netflix works; and works fine as I watched a movie to test it.
I have tried another router, and again everything else works but the TV is the same, only Netflix works. I have disconnected, reconnected, connected with manual password, connected via WPS still the same. I saw a post that suggested WIFI direct causes an issue, but mine is not on. In fact, I put it on, tried it, then off and tried again and it made no difference.
I went into the 'initial setup' for the TV and started again, but still the same. I have been into the network settings and tried setting it as IPV6 but that doesn't work. So, any help would be appreciated.
Although I had to set the date and time back up after the power cut, it was set 3 minutes different to the time that was showing on my phone, so I set the TV to get the time from the network and it fixed it there and then. So all caused by the time being 3 minutes out. I'm not sure why Netflix carried on working whereas all other apps said there was no internet connection, but now it's fixed I won't worry about it.
Good work on finding the solution. I had the same problem one year on from you with the same issue with my builder switching off the house main power. The TV was showing a 1-hour difference so I followed what you did and it fixed the problem.
OMG, I can't believe this, my WiFi has been connected for over a year, couldn't connect today to watch something, reset router lost all Internet had to reset and set up broadband, what a ball ache, checked time, how the hell does this affect the TV?? But it worked, bloody hell Sony
I have reset my router, restarted the tv, gone to advanced setting and reset the network connections, and even factory reset the Roku tv. I even tried changing my router channel to 1, 6, and 11. Nothing is working.
Hopefully this helps for you guys. I was able to solve my connectivity problem by opening the Wi-Fi secret menu and adjusting my router based on the antenna strength and glitch/sec bars. I had to move my tv about an inch forward which dropped the glitch/sec down to 1/4 the bar. Before the inch move it was maxed. Stupid, I know. But, it seemed to work.
This opens the secret menu. I selected Wireless Secret Screen which shows the Antenna and Signal Strength and the Glitch/sec. I then reset my drivers and adjusted my tv (moved it forward about an inch) and the glitch/sec went from max to 1/4 bar.
When the roku tv makes the wireless connection, it is verifying both wireless and internet connectivity before it completes successful. It looks like that is what is happening to you, but the download speed is low. If your other devices on the network are working ok, then the problem may be that where the tv is located. Try moving it to a different location to see if this works better, at least you will know if that is the cause. If that does not improve, I would go to the settings to reset the network to default and try again.
I have (and have had for months) this same issue. All of my connections are solid and I have no issues with other devices on the network. My router is less than 20 ft from my TV with no walls in between. Any help on this issue would be appreciated.
there used to be a channel called SPEEDTEST to install and test but think you have to go to something like Netflix. You can check your internet connection speed from the channel to see if it's the same. But more important, are you able to start a video stream or does the channel not connect because there is no internet?
My Roku Stick+ worked for months and months and then suddenly stopped working. At that point I had good WiFi strength at 2.4 GHz and sometimes the Internet would show as connected and sometimes not. My channels would all show up, but no content would appear/play when I selected a channel.
Two things subsequently worked for me: (1) I have a mobile hotspot on my iPhone--connecting the Roku to THAT network worked--Roku would deliver actual content. But I have only limited mobile hotspot time available. (2) My Router has more than one WiFi radio--the 2.4 GHz is the one that I normally use and my Roku does not work anymore using that frequency. The 5.0 GHz radio DOES work, however. The signal strength on the 5.0 GHz WiFi, given the relative locations of my Router and Roku Stick, is only "Fair" (as opposed to "Good" for the 2.4 GHz WiFi) but the 5.0 GHz WiFi allows Roku to use both of its internal antennas as opposed to only one antenna with the 2.4 GHz WiFi. Apparently, while the signal is weaker, the connection is more reliable/robust--I believe this is typical of 2.4 GHz vs. 5.0 GHz, i.e., 2.4 GHz has a longer range, but 5.0 is more robust. The 5.0 GHz WiFi displays significantly less glitches/second, as seen on the Secret WiFi Screen, which can be reached by pressing, on the Roku remote, the following sequence without any delays: Home, Home, Home, Home, Home, Fast Forward, Play, Rewind, Play, Fast Forward. Then, on the resulting screen, select "Wi-Fi."
I don't know why my Roku device suddenly won't work on 2.4 GHz. Interference from some other device perhaps? I also haven't tried actually sitting through a whole show/movie using 5.0 GHz. Is a "Fair" WiFi connection good enough? I guess I'll find out.
@retsom, I don't know if it applies to your situation since it appears you're able to connect to 2.4GHz, just not stream, but see if this might have anything to do with your 2.4GHz issue and report back please:
I could try that, but I have nine other devices attached to my 2.4 GHz wireless, and they all work, so I don't want to fiddle with speeds. I'll just use my 5.0 GHz wireless for Roku--I watched something yesterday and it worked.
I'm tired of working on this problem. Roku customer support consisted of one email every 24-hours--it was so clunky and frustrating. Their last email said, well, since it works with your mobile hot spot and your 5.0 GHz wireless, it's not our problem anymore--contact your ISP. They also suggested that the Roku and Router be within 10 feet. Seriously? I'm supposed to rearrange my entire house to cater to the whims of Roku technology that previously worked and now doesn't? Anyway, my ISP is simply going to tell me that my Internet works and it's not their problem.
I have the same problem. Internet signal good. When I go to settings and network, it indicates a green check for internet and wireless. I can use the internet on my laptop. In fact I am typing this on my laptop now. But when I try to use any of the Roku apps such as netflix, AmazonPrime, YouTube TV, I get messages like "failed to load content", or "no internet connection." I have unplugged and plugged everything multiple times. We have two Roku devices on different TVs. Same problem on each. I swapped out one Roku for an Apple TV box and had the same problem. I see that no one actually helped the prior writer. Has anyone had the same issue. Any ideas?
Didn't work for me. 3 devices, nothing changes, did all the steps. Internet went out and now I feel like I'm back to square one looking for a streaming device. Really need on call customer service, feel like searching through this page is pointless because of so many issues.
Greetings from the Roku Community, and thanks for keeping us posted!
We'd love to investigate this issue further. May we know how far your Roku device is from your network router? Did we recently make any changes to your network or network provider? How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer) Do you have cellular data so we can try connecting your device to your hotspot?
I have made no changes to internet services, no new equipment and have had Roku for about 4 years. There is a "not connected" error message. This has never happened before. The TV and modem have not been moved. There hasn't been a problem until 2 days ago. We have rebooted everything - router and Roku - Roku more than once. There are 2 bars out of 3 on the internet connection on the laptop - which has always been enough to stream in the past (I can stream Prime directly from the laptop). Have there been changes with Roku that require more speed now than last week? Do I need to upgrade the internet service speed?
A warm welcome here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're having. Could you provide us with the serial number of your Roku device? What troubleshooting steps have you taken so far?
We have reset Roku probably 3-4 times, turned power off and on a few times, shut down the modem/router, reentered the PW on Roku, moved the TV around - but there was no reason to think that would help, as modem and TV have been in the same place relative to each other since before we had Roku. Perhaps the Roku model is just old and we need a new one.
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