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Jenni Israelsen
When using Safari to access Netflix, I no longer see any images - only text and black boxes where the images should be. Netflix says it is a Safari problem. They had me reinstall Safari, restart my Mac and restart my modem. None of that worked. If I use Firefox as my browser, everything works fine.
Unless the computer is connecting to the Office Workplace or Financial Institution using a VPN is over rated.The VPN has all your personal information including Credite ? Debit card for the purchase of their Services.
My mistake about re-installing Safari. I only did an update to 16.3 but that did not fix the issue with no images on Netflix. I am running a 2015 Mac Pro on 12.6.3. The problem started about 2 weeks ago. No other streaming service is effected. In addition, Firefox runs Netflix fine on the same Mac. Any other suggestions?
I do not have any visual anomalies when viewing Netflix on either macOS 12.6.3, or Ventura 13.2.1, either with Safari 16.3. The only extension installed in Safari is Noir which I disable before signing into Netflix. I also clear my browser cache and history before viewing anything on Netflix. You might do the same.
No solution yet. It is hard to understand what application is the source of the problem. Safari continues to work correctly with other streaming services and Netflix continues to work correctly on other browsers. Turning other things on/off or removing them has no effect on the result in Safari with Netflix.
Thanks for this. I was able to remove the remaining bits of McAfee and Avira. I then restarted. Although it did not fix the Netflix problem, I do appreciate the help. The issue may have nothing to do with my Mac and could be some weird Netflix problem. I'll just use Firefox with Netflix for the immediate future. Thanks again for trying.
Have you tried creating a new user account, and then logging into Netflix from Safari while running as the new user? That was the only way I could fix a weird Netflix problem I had with Safari in which the videos still played, but all of the video control icons like play/pause were displaced to the top of the screen.
There will be future updates for Monterey from 12.6.3 to resolve this graphics issue with Safari 16.3 ? I finally did a reload of Monterey with Apple Support and then refused the update for Safari to 16.3...now graphics appear. Another side issue, the finder window with Monterey will not show iPhone or iPad in window for wifi bluetooth sync...I'm a little worried Apple will leave us Mac Book Pro users from early 2016 and prior will now miss out on updates completely.
I am not a sound expert. I have been watching movies like 6 underground on Netflix and my Sonos app was showing that it is ATMOS. since few days now, the same movie is now showing Dolby multichannel PCM 5.1
@JuniorT Do you have a Pass Through option for the Digital Output Audio Format setting on the TV? If you set it to this setting, what audio format does the Sonos app display when watching Dolby Atmos content from Netflix?
@jimroy You need a premium Netflix subscription to get Dolby Atmos audio. If you have an Apple TV 4K and want Dolby Atmos audio, your TV must be equipped with HDMI eARC. If your TV only has HDMI ARC, go to you the audio settings on the Apple TV and set Change Format to ON and set the Audio Format to Dolby Digital.
Try unplugging your TV and Arc from power for a couple of minutes and make sure your TV software is up-to-date. Also, log in to your Netflix account on a web browser and go to your Profile and set Playback Settings to HIGH.
I can get app display atmos while watching atmos content on Amazon prime. But still having issue with Netflix. I can assume the TV build in app has an issue? If so, can I reinstall Netflix and solve the issue?
We are not Netflix members, and I don't remember signing up for a membership, so I called my CC folks and retrieved a phone number associated with that transaction, then called up Netflix at that number.
I asked her what a Netflix transaction normally appears as on a member's CC statement, because "NETFLIX NONE" seemed like a strange phrase. I googled "NETFLIX NONE" and couldn't find anything relevant.
Never seen a specific city listed in ours - yours does seem weird. What did Netflix say when you told them what the transaction said? (I mean, did they say, ours wouldn't say that, or ours might say that?)
We had a similar thing with "Apple iTunes". I kept yelling (figuratively) at the kids for buying songs without asking and they swore up and down they didn't. Frankly, it was too much effort to try and figure out who was telling the truth for a few $.99 charges here and there. With the occasional $2.99 charge thrown in it added up to $92 over the course of 15 months or so. I finally got fed up and called the CC company and determined that it was fraud.
I have heard somewhere, that the identity thieves will usually start off with smaller amounts as stated above to make sure the info they have is valid and the card works. Eventually, they try to get larger amounts.
Definitely sounds fishy. I would do what you already planned. Everytime I have something weird happen with my card I cancel and order a new one with different number. Its worth the 30min of updating varias things with a new card number versus taking the chance of having a large number of bogus charges popping up.
Absolutely, shut down that cc # and get a new one. Best to keep the bank liable for all fraud charges and keep yourself in the clear. Low charges are a way to test a card and then WHAM, you get a $1000 phone bill from London. Happened to me.
I have a credit card that I only use for internet purchases. Today, I got the email/call from my bank telling me that they are sending me a new one. Seems someone tested it at a hotel in PA for $8.75 this morning. This is why I have a dedicated cc for use on-line.
That is exactly how it worked on our cc. We had a couple netflix charges, we called and had them taken off, but a month or two later we had a bill for a hotel in Spain. I would call and cancel ASAP. Within a year of that happening, our checking account was hacked. Someone was able to electronically cash a check from our account. That really sucked, so keep an eye on everything. Not sure if the 2 were connected, but I would keep a close eye on everything.
As it happens, my credit card was in fact compromised back in January; there were a few fraudulent charges, but AmEx reversed them and overnighted me a new card, and the whole matter was over and done with. the new credit card number is only about a month old.
My bill on my credit card statement reads "Netflix None" Los Gatos, and has for a long time. In Quicken it downloads as "Netflix" but under the memo each month is a series of numbers followed by the word "NONE." I have not noticed any odd charges on any of my accounts...I check them two or three times a week after having various cards compromised over the years. I dunno what the "NONE" means, but I don't think it's a problem.
Last February I gave my uncle a year's subscription to Netflix as a birthday present and I paid it in full. Today he called me and said his Netflix wouldn't work because there was a problem with the credit card on file. About a month ago I had my cc company reissue the card because of a suspected fraud issue. I found out today that you need a valid cc # on file with Netflix because they test it every month - even if the account is prepaid. That doesn't seem right that they can force you to do that but I'm sure at some point in signing up I clicked "accept" to three pages of terms and conditions.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.