Re: [BNM] Just been missold a macbook instead of macbook probysolutions inc. Any advice?
Standen, Mark
Mark Standen
Principal Consultant
Computer People
2 - 4 Queensway, Crawley, RH10 1EJ
Telephone +44 (0) 1293 554 223
Mobile +44 (0) 7960 913 514
marks...@computerpeople.co.uk
www.computerpeople.co.uk
Computer People has been the UK's leading IT recruitment specialist
since 1972. We're part of Adecco, the world leader in human resource
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-----Original Message-----
From: bnmlist...@brightonnewmedia.org
[mailto:bnmlist...@brightonnewmedia.org] On Behalf Of Harry
Sent: 18 June 2009 13:00
To: Brighton New Media
Subject: Re: [BNM] Just been missold a macbook instead of macbook
probysolutions inc. Any advice?
yes I paid by credit card. In store.
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Jim - Face Media Group
Sounds like 'Daniel' has forgotten how to treat a customer. Chill out, your
entitled to a full refund, or credit/exchange box opened or not - it's not
like buying a pair of knickers.
Just chill, and go down the 'I'd like to talk to the manger/area
manger/director' line.
Give them the chance to put this right, and deal with 'Daniel'
Good luck
Jim.
-----Original Message-----
From: bnmlist...@brightonnewmedia.org
[mailto:bnmlist...@brightonnewmedia.org] On Behalf Of Harry
Sent: 18 June 2009 12:46
To: Brighton New Media
Subject: [BNM] Just been missold a macbook instead of macbook pro
bysolutions inc. Any advice?
Hi BNMers,
Can anyone give me some advice on how to deal with a difficult situation?
Last night I walked into Solutions inc in Brighton and bought a Macbook Pro.
Or so I thought.
Having got the laptop home and started it up, I realized I'd been given a
old model. I can understand how they made the mistake as it looks almost
identical, is priced almost identically, and has almost identical packaging.
The receipt shows that I bought the old model - but still, it was the
store's fault, as I clearly asked for the newer Pro model. So I went
straight back in there this morning and asked to swap it for the newer model
and pay the small excess (the old one was £850 and the new one is £900).
Sounds reasonable? They wouldn't take it back. They are saying they don't
legally have to take it back as I have opened the box, but in this case they
will charge me a restocking fee (£50), plus the excess (approx £50) to give
me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
They are also being really unpleasant, saying that if I take them to court
they will win because "They've never lost a case at small claims court". The
manager, Daniel, wouldn't even give me his surname. He also refused to give
me the firstname or surname of the sales assistant who sold me the laptop (I
suspect it may have been the sales assistant's first day or something
because he was having trouble with the till and didn't know much about the
stock).
So, my question is what do I do now? Do I take it back and pay the
restocking fee (etc)? Or do I hang onto a computer that I don't want, and go
through the tiresome process of taking them to small claims court?
This is really frustrating - any advice would be deeply appreciated!
Harry
Chris Billett
Wayne Douglas
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Cheers,
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Harry
Upton. They both said exactly the same thing. They say they dont have to
take it back, but if I want to pay a restocking fee of £50 and buy the newer
model at full price, I can do that.
I only had the damn thing for a few hours and literally went running back
into the store. I don't understand what they think they will gain by being
like this.
Simon O'Hare
it.
For future reference, Jigsaw www.jigsaw24.com are excellent Apple resellers
with very good support credentials. I worked there for six years and still
recommend them on the basis of the service given to customers.
S
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Simon Early
there attitude, I wont be buying any more stuff from them, ever - and we
spend a good 10 grand a year on Mac stuff. Well done manager there for
treating your "customer" ("victim"?) so badly. You've just lost far more
profit than the cost of being reasonable from just 1 customer, and I'd be
happy to tell anyone who will listen just how they treat customers too.
simon
2009/6/18 Simon O'Hare <simon...@curveit.com>
> As Jim says, you're entitled to a full refund. Just stick to your guns on
> it.
>
> For future reference, Jigsaw www.jigsaw24.com are excellent Apple
> resellers
> with very good support credentials. I worked there for six years and still
> recommend them on the basis of the service given to customers.
>
> S
>
> -----Original Message-----
> From: bnmlist...@brightonnewmedia.org
> [mailto:bnmlist...@brightonnewmedia.org] On Behalf Of Wayne Douglas
> Sent: 18 June 2009 13:11
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Simon Early
+44 (0)20881447217
+44 (0)7983687617
Skype simonearly
Richard Wells
http://groups.google.com/group/smug
Richard
Harry
1. Do I go back to the store tomorrow, pay the restocking fee & buy the
newer model. Then afterwards, do I pursue getting the restocking fee (£50)
back?
2. Do I go back and demand a full refund? (I don't expect they will
comply)
3. Do I hang onto the machine, use it, and pursue the issue that way?
I understand the stuff about my consumer rights, I just dont know what to do
as my immediate next action. Anyone?
Chris Billett
refund (use your credit card company if need be) and then buy from
there. They're fairly good at returns, repairs and general stuff in
their retail stores.
Wayne Douglas
if there was going to be a new version out any time soon as I don't
want to sit there in a few weeks wishing I'd bought the newer more
powerful version - he said no - and now there's a new version!!
grrr - ah well - should have done my research. Or bought it direct from Apple.
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Hazlitt Eastman
Hazlitt
-----Original Message-----
From: bnmlist...@brightonnewmedia.org [mailto:bnmlist...@brightonnewmedia.org] On Behalf Of Harry
Sent: 18 June 2009 13:26
To: Brighton New Media
David Pashley
> My issue right now:
>
> 1. Do I go back to the store tomorrow, pay the restocking fee & buy the
> newer model. Then afterwards, do I pursue getting the restocking fee (£50)
> back?
> 2. Do I go back and demand a full refund? (I don't expect they will
> comply)
> 3. Do I hang onto the machine, use it, and pursue the issue that way?
>
>
> I understand the stuff about my consumer rights, I just dont know what to do
> as my immediate next action. Anyone?
Visit the CAB. http://www.brightonhovecab.org.uk/ They are at Hove Town
Hall. Sadly they are not open until 9:15am on Monday now. You can call
them on 0845 120 3710 until 3:30pm today.
--
David Pashley
da...@davidpashley.com
Nihil curo de ista tua stulta superstitione.
David Pashley
> When I bought my mac from cancom the other week - I specifically asked
> if there was going to be a new version out any time soon as I don't
> want to sit there in a few weeks wishing I'd bought the newer more
> powerful version - he said no - and now there's a new version!!
As mentioned elsewhere, you may be able to claim that this was not as
described. You will probably not get very far though.
>
> grrr - ah well - should have done my research. Or bought it direct from Apple.
--
David Pashley
da...@davidpashley.com
Nihil curo de ista tua stulta superstitione.
David Andrew
and DOCUMENT EVERYTHING from here on in.
How rude to play the court card so early! That surely isn'y in the
customer care handbook (?)
Wayne Douglas
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Cheers,
w://
David Andrew
2009/6/18 Wayne Douglas <wa...@codingvista.com>:
> isn'y?
Mat Walker
> When I bought my mac from cancom the other week - I specifically asked
> if there was going to be a new version out any time soon as I don't
> want to sit there in a few weeks wishing I'd bought the newer more
> powerful version - he said no - and now there's a new version!!
>
> grrr - ah well - should have done my research. Or bought it direct from Apple.
>
if any new models were coming out when they sold it to you.
Mat
Gillian Pearce
> My issue right now:
>
> 1. Do I go back to the store tomorrow, pay the restocking fee & buy the
> newer model. Then afterwards, do I pursue getting the restocking fee
> (£50)
> back?
> 2. Do I go back and demand a full refund? (I don't expect they will
> comply)
> 3. Do I hang onto the machine, use it, and pursue the issue that way?
>
>
> I understand the stuff about my consumer rights, I just dont know what to
> do
> as my immediate next action. Anyone?
I wouldn't do any of these. They don't deserve your custom after the way
you've been treated. And option 1 will still be open to you once you've had
the time to mull it over a bit and seek further advice . Once you've paid
the £50 that just gives you something else to get back.
Don't believe what they say about the small claims court. It might not come
to that anyway. I had a problem with an Acer laptop and was treated
appallingly by them. Comet were no help either so I took advice from CAB.
They gave me a "fill in the blanks" letter to send to Comet saying I'd
sought legal advice and would go to the small claims court if necessary.
Comet called me back immediately they received it and fell over backwards to
get it sorted.
So my two penneth is, hold off using the laptop until you speak to CAB (as
has been mentioned a few times) and then follow their advice. They were
really helpful, professional and objective and stressed the importance (as
has been mentioned earlier) of putting things in writing.
Hope you get it sorted satisfactorily
Gillian
David Pashley
A++ Advice. Would follow again.
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David Pashley
da...@davidpashley.com
Nihil curo de ista tua stulta superstitione.