Yes PIC NG means that communication between the front panel and the motherboard has failed. Please email us on - thebrennanb2 @ gmail . com - no spaces, with a brief description of the problem and we will arrange a replacement for you.
Or if you feel like checking the connection you can remove the front panel assembly (four screws on the underside) and check that the grey ribbon cable/black plug is fully pushed into it's socket.
Paul
Brennan Support.