Reconnecting to Wi-Fi

[Jacqueline Harris]

My Brennan used to be connected to Wi-Fi. The connection dropped and I can’t reconnect. 

I have moved it right next to the router and followed instructions in the video but it keeps failing. What can I do - note I am not very technical?

[J Rathbone]

BB1 or 2?

[fred.w....@gmail.com]

As a first step turn off the Brennan, then the router. Wait 30 seconds then power up the router again and wait 15 mins for it to boot and settle then power up the Brennan it may now just connect as it did before.

Fred.

[Jacqueline Harris]

B2

[fred.w....@gmail.com]

Any progress?

[PMB]

Hi Jacqueline,

Try running Setup WiFi and see if any networks are found. If not the WiFi dongle may have stopped working.

Paul

Brennan Support.

[Jacqueline Harris]

I have tried what you suggested and no luck. It does find the network and has remembered the password but still won’t connect. 

[JFBUK]

Hi Jacqueline,

have you tried doing a Wi-Fi reset ?

From the menu

>SETTINGS>MAINTENANCE>RESET WIFI

then do a SETUP WIFI again

Its a bit tedious because you will have to select your network and type in your password again so its a bit belt and braces

John

[PMB]

Hi Jacqueline,

If that doesn't work try restarting your router - power it off (and the B2), wait 30s and then power it on again. Wait for your other devices to reconnect and then power the B2 on.

Paul

Brennan Support.

[Jacqueline Harris]

The reset wifi worked - thank you.

[PMB]

Hi Jacqueline,

That's great, thanks for letting us know.

Paul

Brennan Support.