Loss of sonos speaker control

[David Updike]

Recently upgraded my software and now am unable to disengage the checked Brennan Speaker box for my Sonos speaker options. I can't select and deselect anymore. Very strange!

[john.h...@gmail.com]

Have you got more than 10 sonos devices ?  This can can be a problem as the B2 will.only discover 10 at present .

I had the same issue got some back by rebooting my router then the B2 

John 

[PMB]

Hi David,

Try using the front controls -

B2 - click the control >> turn to 'Pick Zone' >> select 'Wired' >> click

BB1 - Main menu >> Pick Speaker >> select 'Internal' >> click the control.

The web UI should then respond to your Sonos selection.

Paul

Brennan Support.

[David Updike]

I tried your advice to "pick zone" and then select "wired" to no avail. I still have the problem.

[PMB]

Hi David,

If you are doing the Sonos selection using the web UI try -

Close the UI page

Go to Settings for the browser (Chrome, Safari, etc) and select 'clear browser data'

For Chrome and Edge select 'cached images and files'

Open a new browser page

Type the IP Address from the B2 in manually (rather than using a bookmark).

If that doesn't help try powering off all of the Sonos units and restart the B2. If the setting is cleared power the Sonos units on again.

Paul

Brennan Support.

[David Updike]

I have 10 sets of sonos speakers some of which require ladders to reach them. Do I really need to power off all of them or it it possible to select the forget Sonos speakers option and then to search for Sonos speakers after that step?

[john.h...@gmail.com]

Hi the B2 only finds maximum 10 speakers at present more seems to cause issues . 

I have the same issue rebooting my router allowed rediscovery of some of them 

John 

[PMB]

Hi David,

OK, try 'Forget Sonos' and a 'Sonos Scan' and let us know if it helps.

Paul

Brennan Support.

[David Updike]

That didn't help so I guess I'm going to unplug my sonos speakers.

[john.h...@gmail.com]

i am seeing errors on sonos discovery a router restart brings some of them back but they disappear later

debug attached

john

[David Updike]

I followed your original advice and unplugged my speakers (turned off) and then restarted by Brennan. Problem solved! That was the way to solve the situation.

Thank you for your assistance!

[PMB]

Hi David,

That's great new, thanks for letting us know!

Paul

Brennan Support.

[PMB]

Hi John,

Thanks for the debug. I'll forward it to Martin.

I know he plans to increase the number of Sonos units the B2 can work with, which may be included in the next software update. Keep an eye on our Latest Software page.

Paul

Brennan Support.

[Gabriel Blanton]

I've got a fresh out of the box BB1. I've powered it up, connected to WiFi, upgraded, then upgrade BlueTooth. So it's running the latest and just has the content on it that it came with.

I'm attempting to discover Sonos speakers and it seems I might be running into the same issue as reported here. I have at least 10 Sonos devices (my Sonos shows 10 rooms, but some one is a player + sub, and another is 3 players + sub). When I run the scan I don't see any speakers. I've attached the text from the web ui log window and it shows a bunch of the same "sonosWriteCallback overflow (#/#)" messages.

Is it a known limitation that the brennan only works with 10 Sonos devices? If I have more than 10 should I expect the first 10 to show up or none? And most importantly.... can we expect a fix soon?

Thanks,

Gabe

[PMB]

Hi Gabe,

As far as I know there is a 10 Sonos limit currently but need to check - Martin often sets a low limit with new software as it makes it easier to identify any problems.

You could try turning off a couple of Sonos's and see if the BB1 discovers the others.

I assume you have connected the BB1 to WiFi....

Make sure DLNA is turned off - Maintenance menu.

Paul

Brennan Support.

[PMB]

Hi Gabe,

It appears you may have attached the wrong screenshot...

Paul

Brennan Support.

[Gabriel Blanton]

Thanks Paul,

Yikes, glad it wasn't anything worse!

I'll attach the proper log file now. And try the BB1 with fewer Sonos units on the network sometime today.

From my perspective if the brennan supports 10 Sonos speakers, then it should handle the 11th (or more) unit discovered well. Like stop listening for responses after the first 10 are found, or get all the responses but only keep the first 10 in the list, etc. Even better if it can be made to support the Sonos limit of I believe 32 speakers. Or even more. I mean this in terms of having the Sonos coexist on the same network. I don't mean in terms of playing different WAV files from the brennan to each of those speakers simultaneously.

I'll be able to see this with the smaller setup later, but-- does the brennan do anything other than play to a single Sonos player / "Zone"? For example grouping players (such that they would appear grouped in the Sonos ui, not as in they independently playing the same thing from the brennan)?

Will let you know how the smaller setup works out.

Cheers,

Gabe

[PMB]

Hi Gabe,

OK let us know what you find.

Not sure about your grouping question - please reword or explain moire.

Paul

Brennan Support.

[Gabriel Blanton]

Hi Paul,

This is perplexing for sure. I dropped the unit count down to 10 BB1 wouldn't find any Sonos. So I dropped Sonos lower to like 7 hardware devices online (which IIRC was 6 Sonos rooms = zones). BB1 could find them. I started powering back on some of the Sonos hardware I had disconnected and got BB1 to see up to 9 devices. At 10 Sonos devices online one of my Rooms = Zones went missing. So I powered back off one of the 10 and the missing device didn't come back. Even if I re-scanned.

I experimented a bunch (~ 1 hour) and thought I had a few leads that didn't pan out.

I did notice as speakers dropped the Pick Speaker menu could become rather confused:

(note the 8/6 and only 4 speakers listed, with the Internal entry oddly missing.)

Turning the dial corrected this, but I also noticed the BB1's display could show the name of a forgotten Sonos after a quick power cycle.

This all makes it feel like there is perhaps an off-by-one error in the discovery (I've never seen it work with ten Sonos powered the same network).
It also makes me feel like some of the data may be cached incorrectly through power cycles or that double tapping the power button doesn't clear all the variables it probably should. That the BB1 could find Sonos when there were 9 devices, but not 10, then couldn't find 9 after that may be related to this suspected issue with which values persist or not through the power cycle and perhaps even the Forget Sonos button (does it really clear everything it should?).

Do you have reports of BB1 successfully discovering Sonos with 10 Sonos devices on the network?

For what it's worth, the BB1 could discover Sonos devices of a few different Sonos Room configurations:
Player + Sub
Single Player
Arc + Sub + 2 Players (rear surrounds)

There were 5 minutes when it seemed like the presence of the surrounds was the issue, but, that didn't hold up to scrutiny.

These tests are tedious given the time it takes to cycle power on units and walk around the house. I don't mention this to complain, but, to ask if there are any specific scenarios you or Brennan would like me to try?

Cheers,

Gabe

P.S. Almost forgot for the group question-- what I meant was can the brennan do anything more than set the playback URI and manipulate AVT controls for the Sonos Room = Zone. I meant telling the Sonos to group two Rooms for playback as an example of more. I was able to answer this myself as a "No" while the BB1 was willing to discover and play to my Sonos.

[PMB]

Hi Gabe,

Thanks for the detailed feedback. I'll pass this on to Martin B.

Paul

Brennan Support.