Skip to first unread message
Trevor Wales
Apr 2, 2020, 8:06:58 PM4/2/20
to Brennan Forum
Is it just me?
Am I just unlucky or are the brennan products just very unreliable?
A couple of months back I had to send my jb7 off for repair and when it came back it was still not working.
I had to return it to be looked over.
I have to say that I was very well looked over by Rob.
However, it's gone wrong again.
I've spent a fair bit of time yesterday uploading about 10 cds. I used the remote control absolutely fine and apart from changing to auxiliary to stream I didn't play any content from the hdd.
I decided to play a bit of music tonight from the unit and discovered the remote no longer functions.
Things I tried.
Change battery.
Turn unit off and unplug for 30 secs.
Try my brand new back up brennan remote.
Nothing. Nada. Not a thing.
Only advice is in the manual, change battery or replace remote control.
Done that and nothing works.
It looks to me like the units gone wrong yet again. I wonder if the ir sensors packed up.
I'm seriously begining to think that after spending over £400. 00 so far that I wish I had bought a little denon micro system. At least I could pretty much expect to get more than 6 months use out of it without having to pay to have it couriered back for repair again.
With the current situation of uncertainty and chaos I couldn't guarantee it wouldn't get lost or take ages to put right.
Has anyone any advice please because I'm at a loss for any ideas except its knackered again!
Also how do I change inputs from the front panel because I can't select aux anymore.
Please help.
Am I just unlucky or are the brennan products just very unreliable?
A couple of months back I had to send my jb7 off for repair and when it came back it was still not working.
I had to return it to be looked over.
I have to say that I was very well looked over by Rob.
However, it's gone wrong again.
I've spent a fair bit of time yesterday uploading about 10 cds. I used the remote control absolutely fine and apart from changing to auxiliary to stream I didn't play any content from the hdd.
I decided to play a bit of music tonight from the unit and discovered the remote no longer functions.
Things I tried.
Change battery.
Turn unit off and unplug for 30 secs.
Try my brand new back up brennan remote.
Nothing. Nada. Not a thing.
Only advice is in the manual, change battery or replace remote control.
Done that and nothing works.
It looks to me like the units gone wrong yet again. I wonder if the ir sensors packed up.
I'm seriously begining to think that after spending over £400. 00 so far that I wish I had bought a little denon micro system. At least I could pretty much expect to get more than 6 months use out of it without having to pay to have it couriered back for repair again.
With the current situation of uncertainty and chaos I couldn't guarantee it wouldn't get lost or take ages to put right.
Has anyone any advice please because I'm at a loss for any ideas except its knackered again!
Also how do I change inputs from the front panel because I can't select aux anymore.
Please help.
PMB
Apr 3, 2020, 4:45:32 AM4/3/20
to Brennan Forum
Hi Trevor,
I know it doesn't help you short term but all repairs are guaranteed for 1 year - unless stated otherwise.
If you email us - thebrennanb2 @ gmail . com (no spaces) requesting a replacement JB7 remote, with an address for delivery, we will try to get one sent to you.
Paul
Brennan Support.
Trevor Wales
Apr 3, 2020, 9:13:09 AM4/3/20
to Brennan Forum
Hi Paul.
Many thanks for your response.
I've been chatting to Rob earlier and I already do have a brand new spare remote.
I've tried Robs suggestion of pointing the remote eye at a video camera and I get confirmation by blink/flash being picked up by the camera.
This rather annoyingly all points to the infa red sensor packing up.
Rob is going to help me out. I just hope I can send the unit back and it doesn't get lost or cost me the same as it cost last time which was £20.00
Many thanks for your response.
I've been chatting to Rob earlier and I already do have a brand new spare remote.
I've tried Robs suggestion of pointing the remote eye at a video camera and I get confirmation by blink/flash being picked up by the camera.
This rather annoyingly all points to the infa red sensor packing up.
Rob is going to help me out. I just hope I can send the unit back and it doesn't get lost or cost me the same as it cost last time which was £20.00
Trevor Wales
Apr 3, 2020, 9:20:22 AM4/3/20
to Brennan Forum
What is the weight of the jb7 without power supply please?
Reply all
Reply to author
Forward
0 new messages