Hi billm,
No not normal.
First have you got your B2 connected to the internet? This is needed for the B2 to look up the names from over the internet dynamically.
You could also try downloading the 'frozen' copy of the database of CD names using the menu command to do this. Again this will require the B2 to be connected to the internet.
Finally is your B2 software up to date ? Needs internet again
Fred