Format B2 Internal HDD Fails to Complete Successfully
There is a situation where the B2 sometimes will not format directly. By following the process below this should enable the format to run successfully to completion. If you have already run an 'Export' Backup, you can start at step 2.
1. Plug a FAT32 formatted USB device into the B2's USB C port and select ‘USB Functions’ → “Export to C’ (or ‘A’) from the front panel knob.
2. When ‘Export’ is complete, unplug the USB device from the B2 (to prevent accidental formatting of the backup device)
3. Select 'Settings' --> 'Maintenance' --> 'Stop NAS'
4. Select 'Settings' --> 'Maintenance' --> 'Use SD'
5. Power the B2 down, wait 30 seconds and power up. (This step is important)
6. Select 'Settings' --> 'Maintenance' --> 'Advanced' --> 'Format HDD'
7. When the format has completed select 'Settings' --> 'Maintenance' --> 'Use HDD'
8. Select 'Settings' --> 'Maintenance' --> 'Start NAS'
9. Plug the USB backup device back into the B2
10. Select ‘USB Functions’ --> 'Import from C’ (or ‘A’)
In step 6 you should see, on the front panel ,display a message ‘Partitioning’ briefly followed by another message ‘Formatting’ which should show for a time between 2 and 5 minutes, depending on the capacity of the HDD.
If the ‘Formatting’ message disappears after a few seconds, then the format has failed and the above steps 3 and onwards should be repeated.
If the format fails again then it is likely that the HDD has suffered a hardware failure. In this case, contact Brennan through this forum and request further assistance.
Let us know how you get on.