Loss of sonos speakers

[Peter Karetnyk]

HI guys back again with more issues, 

I added a sonos roam to my system yesterday all ok with sonos.

Today added 1 album 2 cds to B2 also all ok renamed etc in UI ran scan disc all ok updated all info fine in web UI.

Then tried playing from brennan to my sonos speakers only a few as previous and was still getting break up. But music was OK so no cd issues.

Noticed that new speaker not in list on UI , so selected forget sonos. 

Then tried rescan. 

Problems all started from Then,

All sonos speakers went grey in UI. Saying disconnected. Even on brennan saying speaker offline.

Carried out scan disc, saving, switch off brennan. Retried only found 1 sonos roam no other speakers at all.

Carried out router power off and on no improvement. 

Powered off sonos roam , also other sonos speaker, no improvement. 

Now I only can see roam and it's grey and showing disconnected. 

So no playback at all now.

Software B2B Mar 22 2021

3895 Tracks  271 Albums 136 Artists 

0 wav 3895 flac 0mp3 0aac

Capacity 480.00g used 107.58gb

Usb 0 you tubes 0

Looked at debug and a lot of lines saying

sonosWriteCallback Overflow  640/360. etc etc

Any thoughts help appreciated 

Regards

PK

[Peter Karetnyk]

Update

Powered off roam.

Left till after tea, checked UI and all speakers back white ie connected apart from roam.

Selected 1 sonos speaker as normal middle of system played and grouped a couple in sonos.

Tried to play then all speakers greyed out ie not connected.

Carried out export to c on to my back up drive. For safety. 

After powering back up again some speakers came back not all but when trying to play again a couple dropped out again.

Debug saying same again but when I checked debug after tea when all speakers present I saw the same but after that also

Saw Topology has Changed 

After failure only 2 speakers showing white connected 

Cleared debug then checked again and same

sonosWriteCallback Overflow 1840/1560 

Over and over but different nos at end.

Only 2 speakers connected now normally have 8 not including the new roam which I have left off.

Forgot to mention B2 connected to router with ethernet cable.

Regards 

PK

[fred.w....@gmail.com]

Try a head reboot (power off at the wall for a min.) of your router.

Fred

[Peter Karetnyk]

Tried that yesterday along with a power off of Brennan but no change.

Regards 

PK

[PMB]

Hi PK,

I think Fred meant a 'hard reboot' of your router - power it off for 30s or so and power on again.

Are all your Sonos speakers on the same system i.e. S1 or S2?

Are some Sonos speakers older versions?

After selecting 'Forget Sonos' did you then run 'Sonos Scan'?

I would try powering down the B2 and all Sonos speakers, wait a few minutes and power all on again - power the B2 on after the Sonos's have connected to the network (stopped flashing).

Paul

Brennan Support.

[Peter Karetnyk]

Hi Paul,

Carried out hard reboot of router yesterday.

All speakers are S2 compliant also using sonosnet to connect them.

Did run scan for sonos a few times yesterday also in brennan UI 1st page.

Will try the rest later when I have time, speakers all playing ok via sonos at present except roam which I have left off from yesterday.

Regards

PK

[fred.w....@gmail.com]

Yes Paul

I meant "Hard Reboot" not " Head Reboot" although that sounds exciting :))  - R and E are next to each other on the QWERTY :) .... my wayward fingers

On Wednesday, 28 April 2021 at 09:51:23 UTC+1 PMB wrote:

[Peter Karetnyk]

Hi update today.

Tried again today without switching all off yet Paul,  only because today all speakers showing on web app and ui apart from roam which I had left off.

Using Web Ui only as breannan still showing wired speaker on front panel, selected a sonos speaker and started playing an album. Grouped a few speakers and played fine,  one of the speakers portable and on WiFi rest on sonosnet all ok.

Then de selected the wifi speaker and powered up the roam which also uses WiFi not sonosnet. Roam went online and I selected it and it started playing ok.

Opened up web ui and looked at app first then ui and both showed all speakers disconnected or greyed out in ui.

Music still kept playing as sonos took over as all in its playing.

Deselected the roam and switched if off, all ok as using sonos.

Went back into app and ui and all speakers back online and roam removed.

Don't know why roam is any different from Move as they are both portable and use WiFi only but move works fine but roam doesn't. 

At a loss here, noe have a speaker that plays fine in sonos but disrupts brennan ability to see other speakers.

Regards

PK

[jeff...@googlemail.com]

Just looked at Sonos website, it says the roam is Bluetooth as well! Are you sure you're not connected via Bluetooth with this, to your be or phone?

[Peter Karetnyk]

You Are correct but I am not using Bluetooth  only sonosnet and WiFi.

In the house only, roam being used in bathroom as it and handles wet conditions. 

Also handy to move to other locations where I do not have a sonos wired speaker.

The roam shows blue light when you are pairing and using Bluetooth to my knowledge. 

Roam works fine with all sonos speakers when used with sonos only. 

Only when used with brennan does it cause conflict with brennan seeing other sonos speakers. 

Regards

PK

[jeff...@googlemail.com]

I don't have Sonos, it may be worth turning off Bluetooth on roam and trying again? At least you've eliminated that then.

[Peter Karetnyk]

Hi Jeff I have not used Bluetooth on roam so it has never been enabled or paired to anything. 

Might eventually use it when outdoors away from home, as my WiFi allows use of Move outside for a fair distance, so have not even had to use Bluetooth with that speaker also. Not tried how far I can take roam, as it spends it time offline when I'm using brennan. 

Regards

PK

[jeff...@googlemail.com]

Sorry, my mistake, I thought you said you used Bluetooth in bathroom. Don't really know then. Good luck.

[Peter Karetnyk]

Thx Jeff no issues, at east the forum tries to help out.

Regards 

PK

[jeff...@googlemail.com]

Yes, it's very good generally. I've always trusted and used forums advice all my computing life! Never been unlucky yet🤗 hope you get sorted.

[PMB]

Hi PK,

Just a thought - how many Sonos's do you have - wondering if it is too many for the B2 when you add the Roam, rather than it being something to do with the Roam?

Paul

Brennan Support.

[Peter Karetnyk]

Hi Paul good thought, but with all sonos including roam I have 10 speakers which I think was maximum at present, until Martin increases.

Regards

PK

[PMB]

Hi PK,

Apologies for the late reply, I took the Bank Holiday weekend off....

So it sounds like there may be a problem between the Roam and Brennan. I'll investigate further.

Paul

Brennan Support.

[PMB]

Hi PK,

Just read this - post - from Jamie in Bucks, could this be the same problem?

Paul

Brennan Support.

[Peter Karetnyk]

Sorry Paul ,

I do not have BT smart hub, just a standard sky router and range extenders.

Regards

PK

[fred.w....@gmail.com]

Hi PK,

Range extenders MAY possibly be part of the problem.

Is there any way (to help eliminate one variable) that you could (even temporally) connect you B2 to your Sky router using the Ethernet connection [NOTE - remove the WiFi dongle if you do this] - (the B2 has an Ethernet jack inside the back when you take the back off) see 

Once the connection between the B2 and the Router is "fixed" (Ethernet will remove it from the WiFi problem set) then any issues with the Sonos are more probably WiFi/Sonos issues than B2 issues.

Fred

[Peter Karetnyk]

Hi Fred mentioned above b2 is connected via ethernet cable, so no issues there. 

Sonos is using sonosnet but that only works with wired sonos speakers,  Move uses WiFi no issues at all, Roam should be the same and is when only using sonos setup.

It's only when I want to use brennan that I get issues, workaround is leave Roam offline when using b2.

Regards 

PK

[fred.w....@gmail.com]

Sorry PK,

I missed that!.

BUT that does mean that it is probably your Sonos/house network interaction that is where the problem is happening rather then the B2.

I must admit that I do not know how Martin B. implemented the Sonos connections, but I observe that he somehow passes commands and music to the Sonos "system" rather than driving/connecting to any end speakers as such.

Are there any 2.4 GHz / 5 GHz inconsistencies between the WiFi connections to your Roam and Move? Also have/can you stop using Sonosnet and do it all from your own router that may be a cleaner solution?

Fred 

[Peter Karetnyk]

Hi Fred,

Just to let you know from previous post, 

I did use my own router wifi but could not send b2 music to all my speakers, radio was OK but not b2 albums. 

Sonos plays music ok to all ok, do not know what the difference is between b2 albums and sonos albums.

Then we found out that b2 only asks sonos to do radio for it hence why radio was OK.

John recommended to try sonosnet to remove my WiFi from setup, hence why I'm using it now.

As for Jamie's 2.4 Ghz and 5Ghz, I do not have BT smart hub, standard sky router, so don't know.

I think sonos s2 app uses 2.4Ghz as sometimes app does not work if tablet on 5Ghz.

As for Move and Roam all I know is they use WiFi as they are both portable. 

Regards

PK

[fred.w....@gmail.com]

Hi PK

You seem to have a Sonos shaped Gordian knot - I am not sure what sort of sword is needed to cut it!. 

Fred

[john.h...@gmail.com]

I have the same issues roan and move I can see but no other speakers  see lots of errors in debug monitor 

[Peter Karetnyk]

Hi John

Sorry to hear that, I only seem to have the issue with roam, move I see ok with other speakers.

 But at least now there does seem to be an issue, as 3 of us have similar problems. 

Let's hope they can find out what the problem is, I really like sonos and adding brennan with my old stuff would have made it great to have both worlds.

Hopefully Paul will pass on to Martin to try and resolve. 

Regards

PK

[Fred Waltman]

I have a Roam and a stereo pair of Ones. The Roam literally arrived last night so I haven't done a lot with it, but I have sent music (tracks) to it from my B2 with the Brennan App, the Web UI and the Sonos App. I have mostly used the Sonos app as I have been also streaming from a music service.

My B2 isn't using WiFi though, I have an ethernet cable to my router.

If you can give me specific things to try, I will see if I can duplicate them. I am in Los Angeles, so the time difference may mean it takes a while for me to respond.

The Newbie Fred.

[Peter Karetnyk]

Thx,

But if you can see your roam and stereo pair at the same time in Web Ui then your ok .

I also have Ethernet cable from B2 to router.

When I try that I lose the other speakers they grey out ie disconnected. 

Like you I can see all and play to all from sonos.

I have set up a Music Folder in Sonos Music Library by switching on Nas in B2 as suggested by Jamie in another thread, this has allowed me to use Sonos to get Music from B2 and play to all speakers.
Don't know if Paul has anything else for you.

Thx for trying to help, and hope the Roam suits your needs, I find it really quite good for its size. Very portable compared with Move, can put in pocket bag very easily, so hopefully you can have your Music anywhere.

Also have a Qi charger for my phone which also can be used with roam, as depending on use you need to charge it often.

Regards

PK

[Fred Waltman]

PK,

Well good luck and let me know if you want me to try anything.

Right now the Roam is my patio speaker -- I happen to have a Qi charger by the door (for a now dead Qi lantern) so it sits there until I need it.

I hope it becomes my travel speaker -- when I'm able to travel again :)  The Roam seems to hit the sweet spot on the weight/sound quality curve. I have a box full of previous attempts to solve that equation...

Newbie Fred

[Peter Karetnyk]

Thx N Fred,

You seem to have it well sorted, hope things work out for us all with travel etc.

Roam hopefully will fulfill your needs.

Regards

PK

[Peter Karetnyk]

Hi guys back again with an update.

Sky contract renewed, and they sent me a new router.

Installed and connected to Sonos and B2  all OK,  Sonos found router and done the work for speakers on it's network , all I had to do was re connect Move and Roam as they are wifi only speakers.

All playing fine via sonos using  B2 as music library, including Roam.

Tried a few days later using B2 web UI and selecting a sonos speaker and the playing All in group BUT not the Roam left that offline.  Seemed to play OK without any break ups.

So it seems that original setup could have been causing break ups.

BUT as per original 2nd  issue, when I switch on Roam I lose most if not all of other sonos speakers and only see Roam or Roam plus 1 other speaker, rest are gone. If I switch Roam off then close UI and open again thenI get speakers all back .

I tried using UI forget sonos and then re scan again no change.

Paul you said Martin was going  to see if ther was any issues re Roam, any update.

I am running latest software.

I am happy to have found that new router seems to have fixed break up issues I was having.

But I now have to leave Roam offline to use B2 and Web UI.

Or it's  back to using B2 as a sonos library only as this works when Roam is on.

Similar situation as last time Sonos can play to ALL speakers, B2 can only play with Roam off.

Note Move and Roam are both WiFi speakers, B2 finds Move as well as other speakers, so why not Roam.

Regards 

PK

[PMB]

Hi Pkar,

It appears that the Roam does cause quite a few network issues.

Others on the forum have been suggesting Netspot, an app that shows what's going on on your network. Might be worth running it and seeing what happens when the Roam is activated.

Paul

Brennan Support.

[Peter Karetnyk]

Hi Paul 

Ran netspot, showing very good signals on switching on Roam I do not see any real changes. B2 web ui loses all sonos speakers apart from Roam. Switch it off and open again and scan and they all come back.

Regards

PK

[PMB]

Hi PK,

Please remind us how many Sonos units you have and what software version the B2 is running (save me having to read all previous posts)? Is the B2 connected via WiFi or Ethernet?

Paul

Brennan Support.

[Peter Karetnyk]

Hi Paul

Latest software B2B October 22 2021, ethernet cable B2 to switch, router.

I have 8 speakers in sonos net, and Move and Roam which are wifi connected. All compatible with S2 sonos app.

I use 1 for TV only, and then group 6 of which there is 1 stereo pair and Move which I play to most of the time.

I add the Roam when required to cover an area without a speaker and carry to wherever required. 

All work fine with sonos alone.

Regards

PK

[PMB]

Hi PK,

When you say a 'Sonos net', is this using a 'Boost'?

Paul

Brennan Support.

[Peter Karetnyk]

Hi Paul,

No not using boost, but using sonos net by connecting 1 sonos speaker to switch, router via ethernet cable, done this last time to try and improve sonos connectability. 

Regards

PK

[PMB]

Hi PK,

Thanks for the info. I will email you privately at your gmail address.

Paul

Brennan Support.

[Peter Karetnyk]

A Happy New Year to all

It has taken a while, nearly a year. But with a new router and the latest experimental software, ( thanks Paul and Martin for allowing me to test it) I now have all issues sorted. 

I can play to ALL my speakers including Roam without any break ups or loss of speakers.

It may take time but with help and a few workarounds we got there in the end.

Thank you Brennan

A really great bit of kit.

Regards

PK

[PMB]

Hi pkar...,

That's great, thanks for letting us know.

Paul

Brennan Support.