B2 fault recognising content and 'Code 1'

[Patrick Bellis]

Hi, my partner's B2 has developed a fault today... it was showing as having 0 albums, o tracks etc after some recent uploads.The software is up to date, I've tried disk cleanup and running a disk scan - which it starts, counting the tracks that it claims are not there... It gets to c. 101600 tracks (near the total of what is uploaded) and then displays 'Code 1' - but I can't find any mention if what Code 1 means. It appears to go on scanning, but with no end in sight as it just displays 'Code 1' , breaking the loop then takes it back to stating 0 albums, 0 tracks etc. Any ideas?

[JFBUK]

Hi,

What size is the hard drive of your B2 ? I'm assuming 2Tb.

Can you play back anything ?

Are you able to view any contents with the web UI ?

John

[Patrick Bellis]

Yes, it's 2TB. No, it won't play anything, and the display and the web UI both say it's empty, although the scan is scanning tracks until it errors....

[fred.w....@gmail.com]

Is the B2 looking at the HDD or SD Card for its music. It may have switched to the SD Card.

[Peter Lowham]

Hi Padd...,

I think that 'Code x' errors refer to running out of internal memory table space (not HDD space), these error codes have not been documented on the Brennan website because they very rarely occur.

I think that 'Code 2' occurs when the 'Album Name' table is full, so 'Code 1' error probably refers to either 'Artist Name' table or 'Track Name' table.  In any event, the fix will likely be for Brennan to extend the table sizes in memory to accommodate your collection which is very large.  These tables have been extended before, so it's not the first time.

I suspect that the track limit might be approimately 100,000 tracks and you have over 101,000 loaded.   If you can remove some artists/ albums/ tracks to get below one of these limits, then run 'Scan Disk' you should get your collection back in the meantime.  Then I reckon Paul from Brennan Support will be in touch with you to help sort out the problem fully.

Here is a link to the 'Code 2' problem logged when the B2 ran out of 'Album Name' space.

https://groups.google.com/g/brennanb2/c/olsW4Okr20Q/m/gUM_CFSTBQAJ

Can you post the 'Settings & Status' stats (# tracks, albums and artists, # flac, # mp3, # wav, #aac and disk used?  That will speed up the diagnosis and hence the fix.

Regards,

Peter.

On Saturday, 16 October 2021 at 15:20:15 UTC+1 JFBUK wrote:

[Patrick Bellis]

Source says Hard Disk, 0 albums, 0 tracks, 0 artists (both on the B2 and the web UI). But the scan evidently can see the tracks (pretty much all of them it seems) until this 'Code 1' message appears - is there a list of error codes anywhere, I couldn't find one?

[JFBUK]

Hi Patrick,

As Fred says the B2  may have switched to using the SD card.

Using the remote and the front panel menu (assuming the B2 will respond to the remote)

>SETTINGS>MAINTENANCE>USE HDD

I do wonder though if your HDD is full or close to it

101600 tracks is a very large number

Others on this forum have better statistics they have put together but assuming an average size of 20Mb per track (3 min in length)

101600 tracks would be over 2Tb.

Do you have a recent backup of the B2 ?

If not ,the first step must be to see if you can create one.

John

[Patrick Bellis]

Thanks Peter, messages crossed. Trouble is, the info display now says 0 everything, 2000GB capacity, nothing used etc - so I can't get to any of the content (that is evidently there from the scan function) - bit of a dilemma..

[Patrick Bellis]

Thanks - have done that, no change - 0 tracks in 0 Albums etc. We have a fairly recent backup (maybe a few thousand tracks behind), but the scan suggests content is there, The HDD wasn't particularly near capacity, I keep an eye on that. This material (my partner's) is all classical, so many very short tracks (as well as some very long ones), the usual averages don't really stack up.

[JFBUK]

Hi Patrick,

I think Peter may well have identified the probable area where the problem lies.

The Code 2 issue related to  the memory space limit the B2 software allowed for Album titles and you may well have hit a similar space limit, probably for Track titles.

It will need Paul from Brennan to pick up on this thread and advise when he reviews the forum next week.

John

[Patrick Bellis]

Thanks John - yes, I read that thread with interest and it does sound likely.... many thanks for all your help everyone.

[Peter Lowham]

Hi Patrick,

Do you have a PC/Mac/Chromebook available?  If so, you could set up a NAS (Network Attached Storage) connection to the B2 which would enable you to copy off some  artists/ albums/ tracks through Windows Explorer / Mac Finder etc., without needing the B2 to be fully operational.

If you are Windows based then another option would be to download a free app called 'BitVise' which will give you a direct connection from the PC to the B2 and again would enable you to move some folders and files off the B2. 

Regards,

Peter.

[Peter Lowham]

Hi All,

I received this PM from Patrick so I'm reposting here on the forum.

Thanks - I'm Windows based, but having downloaded that app I can't really fathom it out.

Regards,

Peter.

[Peter Lowham]

Hi Patrick,

I've found an instruction document that I did a while ago in regard to the use of BitVise.  It need some clarifications but perhaps it will help.  If you need clarifications just ask here.

Regards,

Peter.

On Saturday, 16 October 2021 at 18:38:49 UTC+1 Peter Lowham wrote:

[Patrick Bellis]

Thanks so much Peter - I *think* that all worked, I've erased the last batch of 48 tracks that were uploaded, at least. Now running a disk scan, so fingers crossed!

[Peter Lowham]

Hi Patrick,

Keep us posted.   If the 'Scan Disk' fails, then copy and remove another 20 or 30 tracks and try again.

Regards,

Peter.

[Patrick Bellis]

Hello again.

It worked! So, removing those last 48 tracks enabled the disk scan to complete, the status now shows:

101586 tracks in 3523 albums 493 artists

0 WAV 2856 FLAC 91647 MP3 7083 AAC

Capacity 2000.00G Used 815.10Gb

It's also now showing 'Memory nearly full' on the scrolling status.

Thanks

Patrick

[Peter Lowham]

Hi Patrick,

Great news!  Now the way forwards is to wait for Paul from Brennan Support to pick up this information and a fix can be provided.

Now that you have provided the stats from your B2, I'm reasonably sure that the problem is in the number of tracks.  There are other collections with more artists and albums, but none with over 100,00 tracks, so I think that is where the problem lies.

So hold off doing any more loading until the Brennan guys get back to you!

If you can do an Export, I would recommend that.

Enjoy your music in the meantime.

Regards,

Peter.

[PMB]

Hi Patrick,

I've asked Martin B about Code 1 error and if a fix can be done readily. I'll post back when he replies.

Paul

Brennan Support.

[Patrick Bellis]

Hi - is there any update on this? We currently have a B2 that's nowhere near capacity storage-wise but unable to load any more disks because of the Code 1 error.

Thanks

On Monday, 18 October 2021 at 13:03:00 UTC+1 PMB wrote:

Hi Patrick,

[PMB]

Hi Padd...,

Code 1 indicates that the Track name memory may be full. If you can get the B2 to show the error message again please copy and paste the last few lines of the debug screen here.

Debug is found via the web UI - click the COG wheel tab >> click the 'Spanner' - there is a lot of info on the debug, we need just the last few lines, so scroll to the bottom of the list.

Paul

Brennan Support.

[Patrick Bellis]

@PMB 

Hi - an update on this.

I've spent a while trying to recreate the error, which I have done - but what you ask doesn't appear to be possible as pretty much all info disappears on 'Code 1', including debug data.

The 'tipping point for the 'memory full'/Code 1 error appears to be around the 101604 / 101605 track mark.

We load tracks up to that point, no error, all fine. Trying to load more tracks causes 'Code 1' to display. But, at this point, all info disappears from the interface, and even trying to run a Scan Disk leaves it stuck at zero. I checked the debug screen when showing code 1 - but it was all blank, no info as across the whole interface. Rebooting then triggers a scan back up to 101604 tracks, and 'memory nearly full' - ie it seems to lop off the track causing the error (maybe it never loaded?). But no Code 1, therefore no useful debug info. I've then run a full scan from the menu again now, and it then inexplicably shows 101605 tracks, *but* no error, no Code 1, no debug info of significance (just the normal start-up stats stuff).  So at something of a loss, but it does seem we can't go beyond 10604-10605 tracks. At a loss as to what else to do....

[PMB]

Hi Padd...,

Thanks, I'll pass this on to Martin B.

Paul

Brennan Support.

[Peter Lowham]

Hi Patrick,

Martin B has just issued an experimental software release dated 15 Dec 2021 which has a fix for your track name space problem.

There is a reference to this fix at:

https://groups.google.com/g/brennanb2/c/7l86Z0XnFJ0/m/Eat6mRuvCwAJ

This upgrade only works by downloading the upgrade file to a USB stick, then plug this into USB C and then use 'Settings' -> 'Maintenance' -> 'SW Upgrade' 

The software is located at:

https://drive.google.com/file/d/1AVhWyR5icoo3cw31Iziku6Srk4rtOUXv/view?usp=sharing

I have loaded this version onto on of my B2s and it is working well.

Regards,

Peter.

[PMB]

Hi All,

The Experimental version is for B2B only.

Paul

Brennan Support.

[Patrick Bellis]

Many thanks all - I've downloaded the update and we've started adding more tracks again, everything seems fine.

[PMB]

Hi padd...,

Great, thanks for letting us know.

Paul

Brenna Support.