CDs won't play or rip

Robert

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Oct 7, 2021, 3:32:54 AM10/7/21

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Hello

Just got my B2 and I can't get it to work at all.

If I put in a CD it says 'Loading' but nothing else happens and after a while it goes back to the main screen and says 'CD empty'

Apologies if there are threads covering this already - I have tried searching the group with no luck.

Any help would be appreciated

Regards

Rob

JFBUK

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Oct 7, 2021, 4:02:52 AM10/7/21

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Hi,

Try a reset of the CD drive

Using the remote or the front panel navigate through the menus to

SETTINGS>MAINTENANCE>ADVANCED>RESET CD

John

PMB

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Oct 7, 2021, 4:16:02 AM10/7/21

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Hi Rob,

You could also try a Web Upgrade - Settings menu - to make sure the B2 is running the latest software.

Paul

Brennan Support.

Robert

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Oct 9, 2021, 8:47:10 AM10/9/21

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I've tried both those suggestions and still exactly the same - what's next please?

Rob

JFBUK

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Oct 9, 2021, 9:19:34 AM10/9/21

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Hi Rob,

If you post the details of a CD that won't load I will check the Musicbrainz (public database that the B2 uses) to see if its there or not.

This may not be the cause but it may aid diagnosis.

The B2 does appear to be having some intermittent issues with Musicbrainz at the moment and Martin Brennan and his team are looking at them

Paul from Brennan will see your continued problems when he reads the forum posts on Monday and suggest next steps.

John

Robert

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Oct 9, 2021, 9:40:40 AM10/9/21

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Thanks John - I've tried loads - including some basic common or garden ones like

Bob Dylan Blood on the Tracks Columbia 467842 2

Black Sabbath Paranoid ESM CD 302 GAS 0000302ESM

R

JFBUK

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Oct 9, 2021, 9:55:15 AM10/9/21

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Hi Rob,

Both there , not a surprise.

The B2 does normally cope with CDs it does not find in the database so it was a bit of punt anyway.

Its possible that there is a hardware issue with the CD drive and Paul will have to advise on that.

Robert

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Oct 9, 2021, 9:58:50 AM10/9/21

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Thanks John

PMB

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Oct 11, 2021, 4:47:39 AM10/11/21

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Hi rwsh...,

If the issue is isolated to just those two CDs (and a small number of others) it sounds like it may be a software issue and we will investigate.

Paul

Brennan Support.

Robert

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Oct 11, 2021, 7:07:08 AM10/11/21

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Hi Paul

No - that was just an example for John to check - I can't get ANY CDs to play or rip - probably tried 40 or so - it just doesn't work at all

Rob

PMB

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Oct 12, 2021, 3:44:29 AM10/12/21

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Hi Rob,

Please email us on - thebrennanb2 @ gmail . com - no spaces, with a brief description of the problem and we will arrange a replace unit for you.