New SD card problem

[williamsi...@btinternet.com]

My new SD card arrived today and I fitted it according to instructions … including running the web upgrade…. but when I play music there is a sound like a quiet woodpecker every five seconds in the background. It’s most distracting!

Any bright ideas?

Simon

[JFBUK]

Hi William,

I'm assuming you have a B2 and its booting OK.

How are you playing back ? wired speakers, Bluetooth, optical ?

John

[williamsi...@btinternet.com]

Hi John

Yes, I have a B2 and it appears to be booting OK. I play back through wired speakers. The noise occurs when listening to the radio as well as using the HD. I have tried removing and re-inserting the SD card and also running Scan Disk. It has made no difference.

S

[JFBUK]

Hi

if you have some headphones try plugging those into the B2  line out Jack.

If you hear/don't hear the "woodpecker" it will help diagnose

John

[williamsi...@btinternet.com]

Sorry I don’t have any headphones.

S

[JFBUK]

Hi,

have you checked the software version on your new card ?

Its possible it shipped with an older version so a web upgrade will at least get you on the latest version.

There is no visible issue with your speaker connections -  possible touching and shorting ?

 A thin piece of card between the banana plugs can mitigate this

John

[williamsi...@btinternet.com]

Hi John

I carried out a web upgrade as soon as I had installed the new card (as recommended). The whole system was working perfectly immediately prior to installing the new card. I have tried wiggling the banana plugs and checked all the other connections, the noise still persists.

[williamsi...@btinternet.com]

I just found an ancient set of ear plug headphones…. the noise is still there, albeit, quite faint.

S

[JFBUK]

Hi,

The sound will be faint as the line out does not use the B2 main amplifier.

Others may have some thoughts on further diagnosis but the clicking could be a hardware issue with the B2

Paul from Brennan will undoubtedly pick up on that tomorrow and advise

John

[Daniel Taylor]

Try putting your old, original SD card back in, and see how it performs then.  If the problem is still there, I'd suspect a hardware problem.  If the problem has gone away, I'd suspect the new SD card - either the card itself or the software on it.  Please let us know.

[williamsi...@btinternet.com]

Hi Daniel. Many thanks. I put the old SD card back and, hey presto, no clicking, so I guess the new card must be faulty.

Regards

Simon 

[fred.w....@gmail.com]

I concur, either the card is bad or the software on it is corrupt.

Fred

[PMB]

Hi Simon,

Please email us on -   thebrennanb2   @   gmail   .   com   - no spaces, with a delivery address and we will send you another card to try.

Paul

Brennan Support.