Hi Tim,
The HDD you are using to copy the music across needs to be FAT32 formatted to work with the B2. To do this -
- Plug the HDD into USB C on the B2 > using the front panel control go to Settings > Maintenance > Format USB C
- The display will show 'Partitioning' briefly followed by 'Formatting'. This should stay on screen for at least ~30s and upto 1-2 minutes depending on the memory size of the HDD - any quicker indicates the format didn't work so try again.
- When completed the display returns to the Home screen (the one showing the clock).
Now move the HDD to your computer and copy the iTunes music to it. The file structure should be Artist - Album - Tracks. I think if you select an Artist to copy to the HDD then the file structure will be correct.
Plug the HDD into the B2 and select 'Import USB C' from the USB menu.
Paul
Brennan Support.