Ive done the in app tutorials before and found them very useful. So after sometime, I've went to load them up again for a refresher in Premiere Pro, and the workspace and project loads up, which you can play around with, but there is no accompanying tutorial that guides you through. Am I missing something? As I've done it before, is this a one-time use sort of operation?>
But what if the panel opens for a second after you go Window -> Learn and then shuts straight away? Apparently it's some sort of a glitch with me as I even reinstalled Premiere and it didn't make any difference...
Same issue. None of the in-app learning tutorials are working. Sometimes it opens up a blank project, now it says "Tutorials couldn't be retrieved." I assure you my internet connection is working because I am able to post into the void on this forum.
Sorry about this. Have you tried reinstalling Premiere Pro? If that does not work, please take a screenshot of the warning and I'll pass it along to the developers. Let us know your machine specs and version of Premiere Pro, as well.
I am sorry about this. I have a feeling that your installation has something wrong with it. Can you try reinstalling Premiere Pro? Make sure permissions are set for all hard drives in your Security Preferences. That may help. Let us know if this works.
ok, I just spent about 2 hours in remote support with Adobe. delete your version of premiere. Look for something called Adobe cleaner. Run that if you can but protect your work. Then re-install adobe premiere version 22.0. Apparently the newer versions are not stable, and there wont be a fix until end of year, so revert back to 22.0. worked for me, but took alot to get there.
Sorry for that. Something is up with your installation. Are you on an educational version? I noticed you didn't have a username, but on that profile, I saw you had an email address related to an institution. Perhaps your IT person did not install the package contents correctly, or the package is faulty. Could that be the case?
After spending nearly 4 hours with adobe customer support, none of the support agents was able to help. They all suggested something that never worked. Hope someone else could help. So I couldn't play any of the in-app tutorial videos on my Windows 11 laptop. I have GE force Nvidia graphic card however it was updated and yet nothing significant. I still can't get those tutorial videos to play. Any suggestions/ possible solutions for this?
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