rawwala ezabelle shaune
Sanny Olafeso
Hi - I am having serious issues downloading and streaming content on my Deco x60. In particular, streaming or downloading content on Netflix is a problem (on my ipad, iphone, and tvs). I frequently get an error. I have also tried changing my IPv4 DNS, turned off (and on) beamforming and fast roarming.
In addition to the netflix issues, other streaming services sometimes do not work. Finally, when I try to download large files for work, it only downloads 3-5MB of the total and then stops and says download failed.
On all of the devices, other services, such as google, youtube, etc. work and have no issues. And when I test the internet speed, it says I have no problems, with over 100 Mbps down and 40 mbps up. Thank you for your help.
I was testing it again, and it seems like it isnt as much of an issue when I am connected to the main deco, only to the mesh ones. Not sure if it matters, but I am using ethernet cables to backlink with the main deco. The problem is that I am mainly connected the mesh / endpoint decos, not the main one. Also, it appears that if I connect to the main deco (over wifi), download something on netflix, and then go to a different area and use the mesh, streaming sometimes works for a short period of time, then fails again.
We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated.
So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue.
We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us".
I agree 100% with you Netflix on us sucks. I have been a Netflix customer for 15 years and never an issue now it's every day all day buffer, won't connect, etc. Of course my T-Mobile Home Internet does the same thing constantly and getting worse. Never have I been able to watch so little TV but yet am on it forever staring at a black screen. And now they offer Hulu yet tell you Hulu doesn't work with their service. What am I missing here? T-Mobile is the worse internet you will ever have!!!
I have had Verizon Fios for a few years now and overall have been satisfied. However, over the last month or so my previously reliable Netflix streaming has gotten pretty much unusable. During a movie or show, it will stop for buffering every minute or two and hang for about 30 seconds, then resume, then repeat. I am currently suspicious that Verizon has put in place new network policies that corrupt the Netflix streams since they have a competing service. Or, they just don't care about providing the level of service i am paying for.
1) Problem comes and goes at different days and times so any of the following observations are hard to be 100%. One day we can watch a whole movie and it is fine, the next day we can't use it at all. Generally it is worst in the evenings when I presume Internet load is highest.
2) The problem occurs on both my Sony TV which has built-in Netflix and uses a wired connection to the router and a Roku box on a wireless connection. The problem does not appear to affect laptops streaming wirelessly but we don't use that much.
7) I have run speed tests such as those on dslreports.com and have not been able to detect an issue and the reported speed is as expected. However, these are relatively short tests and would not detect a longer term streaming issue and they are not tests to the Netflix source.
When it is happening I have examined the traffic statistics in my router and the overall data usage is about what I would expect, maybe a few megabits per second for one or two active streams. Certainly nowhere near the advertised speed.
9) I went on my Netflix account and changed the speed/quality setting from "Auto" down to "Medium - Standard Quality". It worked better for one day, but was bad again last night so I think it was a random improvement.
If anyone has any suggestions on who I can contact to fix such a problem, let's hear it. Since it does not happen all the time and the standard response of resetting my equipment does not help, I am not sure if contacting customer support will do any good but I am ready to try.
Spent over an hour on the phone in two separate calls with Verizon support personnel referred by the customer advocacy group. Unfortunately, the netflix streaming was not misbehaving at the time of the call. Speed tests and other tracert diagnostics did not reveal any issues from my computer. Support personnel just kept insisting if there was a problem on the Verizon network it would be detected and they don't see any. The only useful thing I learned is that if the streaming was working poorly on my computer, I could use commands to determine the Netflix source IP address and then do tracert to that location and try to isolate where the issue occurs on either Verizon, Level3, etc.
However, when my Sony smart TV is not streaming properly, I do not see any way to retrieve the Netflix network information I need to do this. The smart TV is wired directly to my router so I don't see how I could can monitor the stream. Perhaps using wireless would be better because i might be able to monitor the traffic broadcast.
Netflix support was no help over the weekend when my wife called. They just provided the standard power cycle and restart everything process as well as advice on fixing wireless isues which is not applicable to my TV. These simple steps did not fix the problem.
My next step will be to run tests on the cable and network jack at my TV just to prove that is not an issue, then wait until it is having problems again and see if I can get my computer to duplicate the problem that is seen on the TV. This could be a long wait since it frequently is a problem when I am not at home.
If the problem is a peering level issue, which I still feel is likely, then neither Netflix nor Verizon support personnel are likely to be able to see it and I don't know what to do from there. With the poor Netflix service I am seeing, it seems like this problem should be widespread and not just me so I am still wondering why I am seeing this issue just in the last couple months.
There is something going on only with Netflix traffic. Running speedtests to Verizon's internal server show my proper speed, and external speed tests also run great. Other streaming services like Hulu run full HD without an issue, but Netflix can barely get to 720p...in fact it is usually standard def only.
This has started happened recently too, but of course a line level Verizon tech is not going to see a problem. There is obviously an issue because there are multiple reports of performance issues with Netflix traffic, and it's only coming from Verizon customers. Even trying to load the Netflix website almost timed out, yet everything else loaded perfectly fine.
Some customers on every major ISP in the US (Comcast, TWC, FIOS) are openly complaining about Netflix issues. From what I can tell it depends where you are and time of day. The ISPs are letting their CDN ports get saturated and are making no moves to fix it. Kind of makes sense when you consider they all have video streaming services of their own and that they compete with Netflix.
"We are aware of these threads and the concerns expressed here. We are actively engaged. It is sensitive and we can't really say more than that right now.
JL
National Engineering & Technical Operations"
Having said all that, CableVision is the one of the very few that joined Netflix OpenConnect, so if Netflix is that important to you moving to them is a very good idea. Most people don't have that option.
I was with cablevision untill last Friday. The Netflix quality was excellent with cablevision. After FIOS my first doubt was with the router. The fios router only supports 2.4GHz wheres cablevision had a dual band of 2.4 and 5GHz. The 5GHz of cablevision was solid. Well I spent a couple hours with FIOS representatives trying to figure out the problem. No luck at all. I am getting the speed I should (58/35). I have connected my TV to the router using a ethernet cable but I still dont get the 1080P on Netflix. It goes upto 450 at max.
My suggestion is to do it sooner rather than later. You should be under a 30 day money back guarantee period. Look at how old some of these Netflix threads are. This has been going on for roughly a year. Sometimes it'll be fine, sometimes it'll be 100% unusuable but you can guarantee they have no interest in fixing it.
I've not seen HD on NFLX for a few months. I called Netflix and the tech said essentially "we can;t talk about it but just google the subject and you'll find the answer." I said "oh you mean the Cogent peering thing?" He mumbled "uh huh."
Verizon has stopped my Roku service, Roku teats OK but Amazon TV, Netflix and Acorn do not work and I cannot cannect the app's as tech service (not0NO-nothing-Verizon) want me to do, say check network. Roku say it good and speed OK.
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