Galaxy J4 Prime

[Lupita Calvi]

HelloI kinda need help, my phone wont charge correctly and I can't find a solution. Last night I plugged my phone in to charge it (Note: it was at 3%) and it showed the charging icon and so I went to bed, well when I woke up the next morning my phone was still at 3% it says my phone is charging and I tried restarting it and taking the battery out, but to no prevail. Any help is appreciated Thank you.

The first and cheapest way to test a solution is to replace your battery. Make sure the new battery is an OEM (Original Equipment Manufacturer) one. If someone suggests something else other than a Samsung battery, tell them to shove off.

take the battery out of your phone but leave the charger connected and holf the power button for about 10 secconds. disconect the charger and put the battery back in, then re connect the charger. always works for me :)

That does not work at all! Not for me at least. After almost three years, my Galaxy Grand Prime refuses to charge. Period. Nothing works, nada, zip. Replacement charger, and replace cord, nothing. The phone was not dropped, not got wet, no rooting. Just normal usage. Then within a period of 3-5 days the phone has refused to charge the battery, and won't even turnon, with drained battery, when plugged in. Went through multiple sockets, that are known to work, nothing. Just refuses to charge. When it does turn on, it immediately issues, critical power level, with 1 or 0 % remaining, then shuts off.

the posting of January 6th is MISLEADING. The dude is wrong. There are known issue with Grand Prime which Samsung won't admit. You have to re-heat U420 and U421 chips which are located under CPU. If that doesn't work the chips have to be replaced. The best way is to get rid of this lousy model and get something decent.

i have Galaxy grand prime plus . when i connect charger it starts charging for 5 to 10 seconds then it is disconnected by itself. screen start blinking due to connect and disconnect of charger. charger and data cable is absolutely fine. kindly suggest me solution ?

I have bought a Grand Prime Pro three of us that will not be charged again after using an OTG cable, showing the battery icon and it stays and does not charge, I charge the battery and charge it on another cellphone Samsung Grand Prime, and there is no problem if Can you help me?== Heading text ==

I have the same problems my samsung grand prime the first day it charged well but when I insert sim card did not turn on until I removed the battery and drain power and turned on. But when I connected to a charger the phone is not charging and battery icons is just blinking. Help what can be the cause

My data is on. Samsung galaxy prime. I rarely receive downloads (usually pictures or videos) the first time i click on 'download' on the message. Can't find any 'automatically download messages' in the settings as suggested. I have restricted background data on lots of stuff - could that be interferring and if so which apps should i unrestrict. It's very frustrating bc sometimes i have clicked the download more than 20 times!! Frustrating!

I assume you're referring to downloading pictures via MMS. Have you verified your phone has the correct APN settings? You can verify those settings here. Since the device is LTE-capable, it should be using ltemobile.apn. If your device's APN is already set to that ltemobile.apn, you'll also need to ensure the MMS settings are correct in that APN.

Whatsapp messaging is different from sending/receiving SMS and/or MMS. Whatsapp messaging is sent/received as data and is transmitted entirely via the internet. That's why Whatsapp messaging is possible with a Wifi-connection. On the other hand, SMS and MMS are sent via the mobile networks and the data within MMS cannot be sent/received via a Wifi-connection.

Are you able to use data at your location? Had you noticed your signal strength when trying to download MMS? One possibility is that the connection is not adequate to transmit the data within a MMS. I remember with my old phone, I had to travel across the city in order to get a strong enough signal to send/receive MMS. Calls and SMS worked fine at my location, but the connection just wasn't good enough for transmitting MMS.

There are many factors which can affect quality and strength of connection. Firstly, the band/frequency to which the phone connects. Depending on your version of the Galaxy Prime, it might not have all of the compatible bands/frequencies (see here). You can verify the compatible bands/frequencies here. That said, it should have all of the compatible bands/frequencies for 2G and '3G'.

In addition, cell reception can vary quite a bit between mobile phones. For example, a professor at Denmark's Aalborg University tested the performance of various mobile phone antennae (see here). I'm not sure how much we can extrapolate from his data because Fido/Rogers uses mostly different bands/frequencies and the study is now a few years old. However, it does illustrate the large differences between phone models. Do your local friends use the same phone?

Also, cellular signals are affected by interference by buildings, trees, etc. I understand it can be quite cold outside these day, but have you tried to send/receive MMS outside to see if that might make a difference?

You might consider trying a different location closer to a cellular tower to see if that improves sending and receiving MMS. You can get an idea of your local cellular towers here. If a location closer to a tower does not improve the situation, there may be something else causing your issue.

Unfortunately, if signal strength is the culprit, there isn't much that can be done to improve the signal. One possibility would be to purchase a signal booster for your location, however, it is an added expense. Alternatively, a different phone may also help.

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