Hello to anyone having this issue, where a Premiere Pro exported .mp4 video file will not save to your iPhone, and particularly when saving from DropBox. I have root-caused 2 contributing factors: 1. Exporting using 'hardware' and not 'software' under the 'performance' setting can cause the problem. 2. I found a 6k aspect ratio also caused the issue - when I reduced the export aspect ratio to 4k or below, the file saved to the iPhone as expected. I hope this helps someone.
Same. Did it many times before, printed an mp4 from premier to my hard drive, airdropped it to my iphone, uploaded to instagram. No problem. Suddenly, I can't airdrop it anymore. The iPhone won't accept it. It will save to my iCloud drive but it won't play from there. Dropbox too. And there's no way to get it to instagram. Not even from Dropbox. It won't load. Is this because of the latest iphone update? I'm using a 7 btw
I'd love to know more about why these particular presets fixed the issue, because I am currently having this same issue except with After Effects (and exporting from After Effects using Media Encoder). I just posted more details in another forum, but I'll share here just in case someone finds them helpful in some way (?):
3) I try to Airdrop the file to my iPhone, and I receive the error message "Failed to save item. Save to iCloud Drive instead?". However, saving the file to iCould Drive doesn't fix the problem, either.
4) I've tried to avoid Airdrop by saving the exported file to a shared file service such as my Dropbox. However, when I try to download the file from my Dropbox to my phone, I receive the same error message.
I'm starting to think that either Adobe or Apple has recently introduced an update that is causing this conflict. I have not changed anything about my workflow. This same process of exporting and Airdropping video to my iPhone has worked perfectly for the past 2 years.
After exporting a compostion from After Effects, I opened it on my Macbook using Quicktime. In Quicktime, I clicked Export As > 1080p, and in the following 'Save as' screen, there was a box that was pre-checked labeled "Use HEVC". I *unchecked* this box, and after exporting the file from Quicktime in this manner, I was able to transfer it successfully to my iPhone and play it.
I tried doing this but the HVEC box wasnt even checked, thus im still stuck with the same problem. Also I am hesitant to download that guys presets because i work with analog super 8 film and so the sizing of my video frames are unique and have to be a custom size.
I'm not sure if anyone is still having this issue; however I was having issues when exporting (as everyone mentioned above) and exporting to my iPhone. I kept getting the error message "Failed to save item. Save to iCloud Drive instead." The recommended trick above to export from Quicktime worked, however it diminished the video quality a bit (for me at least).
I was able to find a fix that may work for others; I changed my export settings to (HEVC H.256) and was able to export my video to my iPhone without hindering the quality. Hope this helps someone out there. Surprised Adobe hasn't done anything to fix this issue yet -- there are numerous threads on this same issue for over a year...
Thanks for sharing! I will try this on my next project ASAP. Do you happen to know if HEVC H.256 causes any conflicts elsewhere? I am still learning about file types and what works best on which devices.
Interesting, thanks for sharing! Will try ASAP. Do you happen to know whether changing this setting will have any other effects on your video? (I'm not 100% certain what this setting is for in the first place, ha)
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