Just received a missive from RNIB reading services, re issues they’ve been having regarding IT support for the new braille service, causing delays. I’d have no problem with this communication on the basis that new services generally encounter teething problems, but I do object VERY strongly to the smug, self-satisfied, and certainly in my case entirely wrong statement at the beginning of the letter implying that the new service is an unqualified success. I quote: “We would like to thank those of you who have got in touch to let us know how much you are enjoying the new system. You like the small individual volumes which are more easily stored and handled.
You appreciate receiving freshly embossed and more hygienic braille with fewer faded dots. You also like keeping the braille for as long as you need before recycling rather than returning them.” End Quote.
What about those of me who have got in touch to say that we/I really feel that the new service is a step in the wrong direction?
I have raised issues with the new service with the library staff over the past weeks, and while I realise that there is merit in some aspects of the new service, my personal view is that overall, from the point of view of a service user, the changes to the service include more disadvantages than advantages. I would like to have heard from the RNIB at least an acknowledgement that the changes would generate some inconvenience for their users.
The RNIB’s mantra is ‘mother knows best’, and that’s the way of it with everything and no arguments! Unfortunately, that whole ethos is deep-rooted in RNIB, they only want to hear positive feedback, nothing else matters! We should be jolly grateful for what we get, be patted on the head, then piss off! 😊
If you have any problems posting/replying to the Braillists Forum please email he...@braillists.org with a clear description of the issue and forward on any error messages you may have received.
You received this message because you are subscribed to the Google Groups "Braillists" group.
To unsubscribe from this group and stop receiving emails from it, send an email to braillists+...@googlegroups.com.
To view this discussion on the web, visit https://groups.google.com/d/msgid/braillists/043901d78f60%247be497d0%2473adc770%24%40btinternet.com.
To view this discussion on the web, visit https://groups.google.com/d/msgid/braillists/003b01d78f64%24cc2928b0%24647b7a10%24%40gmail.com.
Thanks, Tim. As you say, what about acknowledging the concerns as well as the complements. Interestingly, I don’t receive these Comms from them. Do we have to do something specific to opt in?
The fundamental problem is that over the past decade RNIB has made a variety of changes to its governance so that there is no longer any direct accountability to service users or to blind and partially sighted people generally.
People campaigned hard in the 70s and 80s to get representatives of blind and partially sighted people on to RNIB’s governing body. Later the Membership Scheme also had reps on the Board. None of these systems were perfect, but they did make RNIB more responsive to users’ needs than it now needs to be.
Nothing about us without us!
028 9260 7894
To view this discussion on the web, visit https://groups.google.com/d/msgid/braillists/AM0PR04MB71694A9AF662BF91CDBB3D01F2F99%40AM0PR04MB7169.eurprd04.prod.outlook.com.