Bombarded with Books (was RE: Braillists Forum: Comms from RNIB Reading Services)
tim.p...@btinternet.com
Hi Rachel and All,
I found that the only way to prevent the deluge of books, was to suspend my account, with a view to re-instating it when I next required a book. More recently, I’ve heard that you can set your account to be ‘on request only’ or something similar. However, at the best of times, you can expect a request for a book to take at least a week to go through the system.
Regards,
Tim
From: brail...@googlegroups.com <brail...@googlegroups.com> On Behalf Of Rachel Usher
Sent: 12 August 2021 13:17
To: brail...@googlegroups.com
Subject: Re: Braillists Forum: Comms from RNIB Reading Services
Hi tim. I agree with you 100%. I too have made my own views known to RNIB's reading services, as i also feel that this new system is certainly a step in the wrong direction. I can't help feeling that any negative feedback they receive is completely ignored, like we're not being grateful. How dare we provide them with negative feedback.
Since this new system started, i have been completely bombarded with books (they've been sending me new books every month) which is not allowing me sufficient time to read existing books and make room for new; since i moved house at the end of last year i only have limited storage space. Well, time will tell regarding whether they actually stick to my request to reduce the time frequency of when i receive books. This new system is clearly not ideal in my view.
Rachel.
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From: tim.pennick via Braillists <brail...@googlegroups.com>
Sent: Thursday, August 12, 2021 10:57:38 AM
To: brail...@googlegroups.com <brail...@googlegroups.com>
Subject: Braillists Forum: Comms from RNIB Reading Services
Hi All,
Just received a missive from RNIB reading services, re issues they’ve been having regarding IT support for the new braille service, causing delays. I’d have no problem with this communication on the basis that new services generally encounter teething problems, but I do object VERY strongly to the smug, self-satisfied, and certainly in my case entirely wrong statement at the beginning of the letter implying that the new service is an unqualified success. I quote: “We would like to thank those of you who have got in touch to let us know how much you are enjoying the new system. You like the small individual volumes which are more easily stored and handled.
You appreciate receiving freshly embossed and more hygienic braille with fewer faded dots. You also like keeping the braille for as long as you need before recycling rather than returning them.” End Quote.
What about those of me who have got in touch to say that we/I really feel that the new service is a step in the wrong direction?
I have raised issues with the new service with the library staff over the past weeks, and while I realise that there is merit in some aspects of the new service, my personal view is that overall, from the point of view of a service user, the changes to the service include more disadvantages than advantages. I would like to have heard from the RNIB at least an acknowledgement that the changes would generate some inconvenience for their users.
Regards,
Tim
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Rachel Usher
To: brail...@googlegroups.com <brail...@googlegroups.com>
Subject: Bombarded with Books (was RE: Braillists Forum: Comms from RNIB Reading Services)
Jackie Brown
Hi Tim
Yes that’s how I have my account as I will only order hard copy Braille if the book isn’t available on TB, Audible, or Kindle. I do still have a couple of Braille books on my table from the old library system which I asked RNIB if I could keep when they migrated to the new setup. Once I’ve finished my studies, I will happily pass them onto anyone who would like them.
To view this discussion on the web, visit https://groups.google.com/d/msgid/braillists/052b01d78fa5%2451da3630%24f58ea290%24%40btinternet.com.