[BPO Training] Learn Speaking Skills

[Vachak]

Most Important: Enthusiasm

“There is just one sure cure for bad speeches – Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear।” Robert Montgomery
Don’t accept a talk without enthusiasm
Could be from interest, experience, environment

Example: Martin Luther King
I have a dream…
that one day this nation will rise up;
live out the true meaning to its creed.
We hold these truths to be self-evidentthat all men are created equal.

Not how loud, but how sincere

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For Lessons on Listening Skills - Click on http://groups.google.com/group/bpocallcentertraining/web/listening-skills?hl=en - or copy & paste it into your browser's address bar if that doesn't work.
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For Lessons on Voice & Accent - Click on http://groups.google.com/group/bpocallcentertraining/web/voice-accent-training?hl=en - or copy & paste it into your browser's address bar if that doesn't work.

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Posted By Vachak to BPO Training at 4/19/2009 03:13:00 AM