[BPO Training] What Are Speaking Skills?
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Vachak
Apr 17, 2009, 11:55:59 PM4/17/09
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7% Verbal (words spoken)
38% Vocal (tone, range, appeal, credibility of voice)
55% Visual (physical appearance, gestures, eye contact)
Delivery Skills Can be learned
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Posted By Vachak to BPO Training at 4/18/2009 09:22:00 AM
38% Vocal (tone, range, appeal, credibility of voice)
55% Visual (physical appearance, gestures, eye contact)
Delivery Skills Can be learned
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Posted By Vachak to BPO Training at 4/18/2009 09:22:00 AM
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