Malwarebytes 14 Day Trial Reset
Natasha Mulhearn
I recently installed application updates and got a new free 14 day premium trial. after a few days I was curious about the extra tabs in the settings and went through them. When I clicked on the tab labeled "Account Details" it suddenly turned off the 14 day trial and gave me the option to start a new one. I did so thinking it was a glitch but now I have noticed that twice it has just ended the trial without asking and treats it like I had never clicked the premium trial in the first place. I have uninstalled completely (even deleting every file I could find in various folders labeled mbam and malwarebytes) and reinstalled twice and this keeps happening and I was wondering if this is an actual glitch in the program or if there is another issue in my computer itself
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I believe this is just the result of the fact that they (Malwarebytes) have reset the trials a lot in recent new version releases to allow users to try out the Premium features again as new capabilities have been added and as the program has received a lot of updates/changes. It shouldn't be anything to worry about, at least in my opinion, however if you wish you may contact Malwarebytes Support directly to have them check into it further using one of the options found on this page. They should be able to check the trial status for your machine on their end (they have direct access to the licensing system and servers) and if there is an issue, they should be able to track it down.
This is a continuation to this topic. I'm including my "mbst-clean-results.txt" which includes info about the support tool cleaning process. While in this process I noticed that the program was not able to back up my premium licence although I had already been using the malwarebytes software with a premium licence. The malwarebytes program is resetting to trial after every system restart and the same goes with windows safe mode as well. While inside windows environment I'm able to enter my premium licence key and it accepts it. But after the clean process with the support tool and when I try to put the key in after it re-install the software, it gives the "no token found" error and "unable to contact the server, check you windows firewall settings" or something like that. I have already put the necessary exceptions in my avg internet security software as instructed by the programmer in my previous posts.
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when I try to put the key in after it re-install the software, it gives the "no token found" error and "unable to contact the server, check you windows firewall settings" or something like that. I have already put the necessary exceptions in my avg internet security software as instructed by the programmer in my previous posts.
I don't wish to uninstall avg since it's my main security tool but I will try if I have to for you to see what happens. But if I am to uninstall avg for a licence reset I can just leave it as it is. Avg has a feature option that I may activate so as it can run along with other antivirus software but then it deactivates some real time features so it's not worth it. Isn't there a programming awy that you may fix this issue. I noticed that the server is not even blocked in the hosts file which is the main reason for not communicating with the malarebytes servers.
Hi there. Yesterday I checked Malwarebytes and it said that there was an program update. I clicked on it and afterwards, a similiar process to when I first installed Malware bytes two months ago repeated including choosing language. Afterwards I also found that I had the Premium free trial for the next 14 days now for the 2nd time even though it had expired two months ago? Is this a bug?
Please see the reply and full link by yardbird above, as that explains it all to you, and is correct. This is a link to many of the FAQ and shows what you (and other people) may wish to know....
Actually, DaleDoc answers the issue quite nicely. Neither the installer, nor the actual trial page linked to, mentions the OPs exact problem. having already used a Trial period, and without uninstalling, installed a new version over the existing expired trial period, the trial period reset itself.
It came to our attention that a handful of our users were experiencing issues with the 14-day trial of Malwarebytes' Anti-Malware PRO expiring early. To correct this issue, we released a new version of the product, version 1.51.1.
We want to give everyone an opportunity to experience the features that Malwarebytes' Anti-Malware PRO has to offer. As a result, just a few moments ago our team reset all expired trials so they are no longer expired.
Malwarebytes' Anti-Malware 1.51.1.1800 is the newest build. 1800 is for Internal use, it is just the build number, which defines the internal build we use for testing. Each time a new test version comes out this increases.
The previous version of MBAM was 1.51.0.1200 the 1200 was the build number for our testing purposes. We only refer to this version as "1.51" now that it's been released through, as there will not be any more "1.51.0.*" builds.
I've registered as a member. I've received a user ID and Key removed. I tried to register the free trail anti-malware software and received a message documenting #10120 > Could no find a validation request.
I noticed the fans are on more often and louder than it has in the past. I assumed it must be dusty inside, but since cannot open, I asked for advice for cleaning it. (I assume they would say bring it in to apple genius).
Anyway, things took a different turn, the agent asked for a screenshot of my activity monitor, to which she said that I have malware installed. I asked which one, and she said cleanmymac. Now I know that cleanmymac has been controversial in the past, but it IS sold through the apple app store, so how can that be malware? I asked her that, then she said oh well it slows down your computer. Fine enough, however, my mac is actually running quite nicely, and I use the cleanmymac to uninstall apps (as opposed to dragging to trash which leaves lots of files behind).
She then asked me to install malwarebytes to scan for malware. I'm wondering if Apple has a contract with this company, because every agent instructs me to install this software. Needless to say, every time I run it, it finds no malware. However, my computer is now running at a snails pace. I installed the free version so no real time monitoring, but it does seem to add an icon on the upper right hand side of the screen next to the time.
P.S. Respectfully, this isn't a post whether macs need antivirus software or not. Apple support was the one telling me to install malwarebytes, so "macs don't need antivirus" statements aren't really going to help.
I don't run Malwarebytes in the background full time. I only run it occasionally if I think I might have picked up some malware or adware. Any app that runs in the background full time will be a resource hog and affect system performance.
As far as I know, neither Apple, Apple Support, nor we, your fellow users, have any contract with Malwarebytes. It remains the Go To recommended application by myself, and peers in the support communities because it just works. It is also readily removeable from its Help menu.
Each new download of Malwarebytes comes with a 14-day trial of its "real-time" ad/malware detection engine, that stops working after the trial period, and is what a subscription re-activates. The downside of this "real-time" feature is that Malwarebytes elevates the run priority of that "real-time" protection engine process above all other running processes except the UNIX kernel. There is no user means to de-activate that engine prior to the end of the trial period, other than uninstalling the application. If there is anything else on your iMac that might be slowing it down (e.g. Fusion drive, or anti-virus software) then Malwarebytes trial will magnify that effect.
Generally, we have been saying for years to avoid installing any anti-virus, memory management, or cleaner category applications because they have been known to generate posts here from users who have had problems traced to their usage. If a vendor, and in your example, CleanMyMac is accepted into the Mac App Store, it is because they followed all of Apple's criterion to achieve that status. Neither we, nor Apple support are part of that vetting process, so I cannot comment further on it. Just because an application is in the Mac App Store, does not mean that it is harmless, nor that Apple could remove it from the store.
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