SOFTWARE PRODUCT SUPPORT (TECH SUPPORT ENGINEER) / US / COLORADO / BROOMFIELD
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Dave
Feb 10, 2012, 8:48:08 PM2/10/12
to Boulder Android
*
Ref: US_DS_20120210
• Add the polish to make our solutions shine and our customers smile:
solve customer issues and support our award winning enterprise
solutions
• World leader in IT services currently focused on Digital Self
Service Enablement including Adobe LiveCycle solutions
• Strong blue-chip client focus across all industries
• Competitive salary
• Base in our Broomfield, CO office
Owing to our continued growth, Avoka USA is recruiting for the newly
created position of Software Product Support (Tech Support Engineer).
You will be working directly with client business and operations teams
to ensure smooth running installations and ongoing system support.
Critical to the success in this role is a strong technical background,
problem solving skills and a desire to provide first class customer
service.
To apply, send resume to dstei...@avoka.com
The Job is a multifaceted role:
• Provide single point of contact for customers with Technical issues
as part of 24x7 support team
• Triage customer issues using Tech Support ticketing system
• Handle escalation of issues to:
o Avoka Professional Services team members
o Avoka Development team (Australia based)
o Adobe Enterprise support
• Advise on hardware/software configuration at an enterprise level
• Perform remote installations for customer sites
• Work with:
HTML5 and PDF based forms
Avoka SmartForm Factory
Avoka custom application
Adobe LiveCycle
• Manage Internal IT support
o Manage Cloud based MS-Office services infrastructure
o VPN infrastructure
o New employee and Education laptop setups
o On-going support of US based employees
DESIRED EXPERIENCE:
• 1 -5 years experience supporting Enterprise applications in vendor
or internal IT role at a large corporation/government agency is a
plus.
• Working knowledge of:
o HTML and PDF forms and XML
o Workflow systems
o Java/JavaScript based systems
o Java Application servers
o Web services
o Firewalls, DMZs and other security considerations
o Database servers
• Demonstrated problem solving skills
• Superior Customer communication and handling
• Corporate infrastructure maintenance ability
o Networks
o Windows PC/Laptop configuration
BENEFITS TO YOU:
• A diversity of projects and clients
• Work in a stimulating environment where you can develop your skills
in the latest technologies
• An opportunity to work within a dynamic and skilled team of IT
professionals.
ABOUT AVOKA:
Avoka is a leader in delivering Customer Experience Management (CEM)
solutions that enable organizations to deliver exceptional online
experiences throughout the entire customer journey of Discovery,
Application, Service and Communications. Our solutions allow
organizations to compete more effectively by giving their customers
the convenience of digital self-service that is available anytime,
from any location and on any device.
Expand your career potential by working with a world leader in IT
services. Avoka USA is headquartered in Cupertino, California with
offices throughout the US, Australia and the UK.
ELIGIBILITY:
• To apply you must be a US citizen or US permanent resident
• No third party applications
• Local candidates preferred
CONTACT:
Dave Steinbach
Technical Recruiter
Avoka US, Inc.
Mobile: 978 857 8661
Email: dstei...@avoka.com
SKYPE: david.steinbach.avoka
Web: http://www.avoka.com
Ref: US_DS_20120210
• Add the polish to make our solutions shine and our customers smile:
solve customer issues and support our award winning enterprise
solutions
• World leader in IT services currently focused on Digital Self
Service Enablement including Adobe LiveCycle solutions
• Strong blue-chip client focus across all industries
• Competitive salary
• Base in our Broomfield, CO office
Owing to our continued growth, Avoka USA is recruiting for the newly
created position of Software Product Support (Tech Support Engineer).
You will be working directly with client business and operations teams
to ensure smooth running installations and ongoing system support.
Critical to the success in this role is a strong technical background,
problem solving skills and a desire to provide first class customer
service.
To apply, send resume to dstei...@avoka.com
The Job is a multifaceted role:
• Provide single point of contact for customers with Technical issues
as part of 24x7 support team
• Triage customer issues using Tech Support ticketing system
• Handle escalation of issues to:
o Avoka Professional Services team members
o Avoka Development team (Australia based)
o Adobe Enterprise support
• Advise on hardware/software configuration at an enterprise level
• Perform remote installations for customer sites
• Work with:
HTML5 and PDF based forms
Avoka SmartForm Factory
Avoka custom application
Adobe LiveCycle
• Manage Internal IT support
o Manage Cloud based MS-Office services infrastructure
o VPN infrastructure
o New employee and Education laptop setups
o On-going support of US based employees
DESIRED EXPERIENCE:
• 1 -5 years experience supporting Enterprise applications in vendor
or internal IT role at a large corporation/government agency is a
plus.
• Working knowledge of:
o HTML and PDF forms and XML
o Workflow systems
o Java/JavaScript based systems
o Java Application servers
o Web services
o Firewalls, DMZs and other security considerations
o Database servers
• Demonstrated problem solving skills
• Superior Customer communication and handling
• Corporate infrastructure maintenance ability
o Networks
o Windows PC/Laptop configuration
BENEFITS TO YOU:
• A diversity of projects and clients
• Work in a stimulating environment where you can develop your skills
in the latest technologies
• An opportunity to work within a dynamic and skilled team of IT
professionals.
ABOUT AVOKA:
Avoka is a leader in delivering Customer Experience Management (CEM)
solutions that enable organizations to deliver exceptional online
experiences throughout the entire customer journey of Discovery,
Application, Service and Communications. Our solutions allow
organizations to compete more effectively by giving their customers
the convenience of digital self-service that is available anytime,
from any location and on any device.
Expand your career potential by working with a world leader in IT
services. Avoka USA is headquartered in Cupertino, California with
offices throughout the US, Australia and the UK.
ELIGIBILITY:
• To apply you must be a US citizen or US permanent resident
• No third party applications
• Local candidates preferred
CONTACT:
Dave Steinbach
Technical Recruiter
Avoka US, Inc.
Mobile: 978 857 8661
Email: dstei...@avoka.com
SKYPE: david.steinbach.avoka
Web: http://www.avoka.com
Tim Mensch
Feb 10, 2012, 11:25:54 PM2/10/12
to boulder...@googlegroups.com
Can we NOT have irrelevant job postings on Boulder Android? I wouldn't
mind the occasional post of a, you know, Android-related job, but this
is pretty ridiculous.
mind the occasional post of a, you know, Android-related job, but this
is pretty ridiculous.
Tim
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