UX writer at VMware Carbon Black, Boston
Melanie St James
We're looking for a UX Content Writer with experience in complex cloud applications to help us transform the cybersecurity industry. In this role, you’ll collaborate with cross-functional teams to design and deliver solutions that make it easy for our customers to make their organizations more secure. Your writing and content design skills are integral to the continued success of our industry-leading cybersecurity platform.
Job Role and Responsibilities
Drive the delivery of effective and engaging content and micro-content that enables users within VMware Carbon Black Cloud
Collaborate with UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions
Reduce complexity through clear and concise messaging; articulate rationale for content choices; iterate based on feedback and analysis
Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence
Evolve content patterns and define new patterns, systems, and continuous delivery methods for in-product user assistance
Lead UX Content projects and process improvements and contribute to the continued development of expertise and efficiency
Required Skills
2-4 years of UX content writing experience, preferably in complex cloud applications
A solid understanding of online user behavior and application development
Ability to influence others and advocate for the customer experience
Ability to understand complex technical ideas quickly
Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet a shared goal
Experience translating brand into product and aligning voice and tone across the customer experience
Ability to manage multiple priorities and projects simultaneously, managing time and expectations appropriately
Conversant in current technology and content delivery methodologies
Bachelor's Degree in English, Journalism, Communications or a related discipline or experience
Preferred Skills
Experience in the security technology space
Experience with UX design systems and open source frameworks
Experience working with GitHub
Human Computer Interaction certification or Information Sciences coursework
Please include a link to your portfolio or work samples.
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