One of the main reasons we've used teamviewer in the past was simplicity and consistency. This this 10 steps in the wrong direction. This new software is complete garbage, and I'm strongly considering moving to something else. My end users are going to have to learn something new anyway... it might as well be something that works instead of this steaming heap of **bleep**.
After 15 years with teamviewer I will be moving to another product. So far... complete failure on the new interface and management, multiple outages, connection issues constantly, my device groups are a complete mess, new interface takes up to much real estate on my screen, I pay way to much for teamviewer, and someone should be fired at teamviewer for the new platform.
Download the version you want to update to, from teamviewer's official site. Then use the above sudo commands to install the new version.This will overwrite the older version, but will have some issues with overwriting log folders. So, better option is to remove the older version and install a new one.
Working in the software business i understand why teamviewer does not want to continue supporting older versions.. Having also purchased perpetual licenses in my case 4 more years does not really = perpetual...
The correct way for teamviewer would be to provide the old server software to the community, and we could then setup servers that still handle the older versions... No ongoing costs for teamviewer and we can still use our perpetual licenses per the purchase terms..
We paid for an unlimited license channel and teamviewer launches an incompatible version with these unlimited channels. and we can't speak to other TeamViewer user if thez have a différent version installed !
Teamviewer cutted support for me ( free license) to connect to machines with older teamviewer version installed. I try to connect to some machines running teamviewer v12.0.76279 on linux. Because these system are too far away, i have no option to update teamviewer manually at the moment. I have machines with same software configuration on my local network and I'm still able to connect to these clients per LAN( It is working with v14 /v13 /v12 I can confirm) , But no chance to establish a connection over Internet. Is there any teamviewer version for any OS that is still able to connect to old versions (v12.0.76279) . Please Help !
I'm having the same problem with some machines running a linux distribution. On this machines teamviewer v12.0.76279 is installed. Since a couple of days I'm unable to connect to this machines, same error message as described in first post. If on the same local network and using the IP adresses, I still can connect to linux machines running teamviewer version mentioned above. Tried this with teamviewer v12 / v13 / v14 for windows , all working well. But trying to establish connection to same machines over internet is dropping the error. Meaning this is blocked by server side of teamviewer. My problem is, that the publisher of my linux distribution told me, updating the teamviewer version will brick up my whole linux image. Because of this, updating to higher version seems to be no option for me. Any other solution out there? Or do I need to say goodbye teamviewer? Please Help!
I don't want to fool around anymore, because yes we live in a capitalist system and I can't expect teamviewer company for using their server capacities, for the needs that fits me, a user with a free license. For sure, connecting from a machine running teamviewer 14 to nearly any other systems with older teamviewer versions (down to v9 I think) will still work! Everything you need is just a paid teamviewer license. As far as I experienced in the last weeks, only paid license holders are still able to connect to older versions.
Googling around and grabbing all usefull stuff upon teamviewer community portal, there is only one good solution and this only applies to a handful of people. If you attached the devices that are running an old teamviewer version to your teamviewer account(not a lot of people are doing this), than you can logon on teamviewer webpage. There is a new area for managing policies. It's stated that you could create a new policy that will configure teamviewer software to automatic update to the newest version and search for updates within 7 days. After you have created the policy you can drag in your devices to the policy list, and the machines should self update to teamviewer 14 within next 7 days. With this way someone may can reconnect to his lost devices. But this is no solution for people who haven't attached the devices to their account and even not for people having devices that are not supported by teamviewer version 14 !
To fix this there are still other ways, maybe not that easy, but even more comfortable as travelling around the whole world. Check first, everyone who is having a device that's possible able to run teamviewer version 14, but you can't update remotely for now: you need to ask someone with a mobile phone or laptop to connect to exactly the same network, where the device with the old teamviewer version is connected to. If you have nobody who can do that, you could build a small barebone pc or raspberry pi and send it to that location.All you need to do is to connect to this mobilephone/laptop/barebone/raspberry through any other remote software (but not teamviewer !). After this step you can use teamviewer software to connect to your machine running the old version. Because as long as the connections are only within a local network, everything still works as in the past!But you need to use the local IP for the connection,not the teamviewer ID! Knowing this fact gives us the solution for all the other people that are still kicked in the **bleep** (me too): You need to set up a VPN and with help of this, you can reconnect to the devices again, because the VPN will do the tunneling part for teamviewer, that teamviewer server are not doing anymore. I would advice OpenVPN , seems like a pretty solid and easy solution. Creating and running a own VPN-Server is not that difficulty and there should be software distributions for nearly every OS, that can be installed on the devices running old teamviewer versions. The sticky part is still to find a way, for connecting to the lost device through any other device in same network or travelling a lot, just to set up the VPN software. Haven't done this by myself for all machines, but I will do within the next days and I can confirm it works.
Last and easiest solution, find someone who's holding a paid teamviewer license, ask him for help and if he can do the work for you, because he can still connect to devices running old teamviewer software. Was thinking of picking up a teamviewer license and try to sell this as a service for people having our problem, to get the investment back from the license.But it seems still to expensive for me and I don't have that much time.
Today when they asked for help, I connected OK but my connection timed out after 5 minutes because I was required to remotely update to Teamviewer14. When I tried to do that, the update failed with error: "Dependency is not satisfiable: libqt5gui5 qt56-teamviewer"
I only want to ask you about your comment 2 weeks ago and discuss this. You said, you are having 2 machines , both running teamviewer version 14 (operating system can be any) AND YOU ARE STILL UNABLE TO ESTABLISH A CONNECTION?? This really sounds weird, I never experienced this behavior in the last time. Can you give us some pictures or screenshots from the teamviewer version number (from both systems) and maybe a screenshot from the error message you have?
I'm pretty sure, there must be any other error within your configuration. With a succesfully installed teamviewer version 14 on both ends, all connections must work without any special paid license and around the world.
It's an old story, that teamviewer version 14 is not running on a lot of older linux distributons. I'm not that tech guy to explain everything, but it's mostly upon qt 5 , that was introduced with teamviewer 14. Official statement : you can only upgrade to teamviewer 12/13 on older linux distributions or you need to upgrade to a newer linux version. My hint : search the web for teamviewer build number 14.0.14470 ! You need to find a install package with that version suitable for your linux environment.Because of this is an early version of teamviewer 14 not using qt 5, it should run smoothly on your linux.
For what it is worth, I have recently begun to have the exact same issue on my Windows 10 desktop PC. Everything works fine for a few weeks and then when I try to access that system from my Linux laptop the desktop is reported as "offline." Further investigation on the desktop PC shows TV no longer running and when I try to restart I get two dialogs reporting a generic problem and then the specific "teamviewer_resource.dll is missing" message. My only recourse is to uninstall, restart, and then reinstall.
On the Windows 10 desktop PC I have defaulted to Windows Defender and am having difficulty finding the configuration page where I can white list teamviewer_resource.dll. Any suggestions as where to drill down in the Windows 10 settings to find the white list configuration?
Do I have to find another remote solution for this one machine that I connect to maybe once every 60 days? It strikes me as really stupid that my current teamviewer is being locked out from connecting to this machine simply because it is on an older OS and cannot even install the latest Teamviewer.
I tried reinstall, i tried install a lot of older versions of teamviewer.
v3, v6, v8, v9, v10, v11, v12, v13, v14, v15
The problem is the host user is, almost blind, she can not update her
client version. And she is not has win 7 system administrator access, just for me.
The "Covid-19" is limit me, to visit her.
@Natascha I have the latest version of teamviewer (free) on both my remote PC and the one I am using; both are on windows 10. I was using it, then I rebooted the remote computer and started getting this message point blank.
aa06259810