What's up with Developers Express

Terry

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Jun 12, 2007, 6:37:11 PM6/12/07

to

We've emailed support about an issue. No reply. I have telephoned and left
messages with pre-sales questions. No reply. I have emailed their sales
department with questions. No reply. Are they biting the dust ?

Terry.

ps.. It's not my spam filter blocking their correspondance because their
automated messages get though.

Hannes Danzl[NDD]

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Jun 12, 2007, 7:48:51 PM6/12/07

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Terry wrote:

> We've emailed support about an issue. No reply. I have telephoned and left
> messages with pre-sales questions. No reply. I have emailed their sales
> department with questions. No reply. Are they biting the dust ?

Hm. You sure your support contract is still active?

--

Hannes Danzl [NexusDB Developer]
Newsgroup archive at http://www.tamaracka.com/search.htm

Dean Hill

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Jun 12, 2007, 9:03:23 PM6/12/07

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Terry wrote:

> We've emailed support about an issue. No reply. I have telephoned
> and left messages with pre-sales questions. No reply. I have emailed
> their sales department with questions. No reply. Are they biting
> the dust ?

I get a confirmation whenever a log a support request. Why don't you
try and post something on their news server.

--
Dean

Nathanial Woolls

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Jun 12, 2007, 9:12:39 PM6/12/07

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Terry wrote:
> We've emailed support about an issue. No reply. I have telephoned and left
> messages with pre-sales questions. No reply. I have emailed their sales
> department with questions. No reply. Are they biting the dust ?

Please try posting your support request to their support center at:

https://www.devexpress.com/Support/Center

Terry

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Jun 12, 2007, 10:31:02 PM6/12/07

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If a voice mail and two emails don't get their attention, what makes you
think that will. I love their products and want to buy more but boy they
sure make it hard to do business :-)

Terry.

"Nathanial Woolls" <nwo...@maine.rr.com> wrote in message
news:466f...@newsgroups.borland.com...

Tom Corey

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Jun 13, 2007, 10:05:44 AM6/13/07

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Terry wrote:

> Are they biting the dust?

Herbert Sitz

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Jun 13, 2007, 11:53:05 AM6/13/07

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"Terry" <remove_underscores_te_rry_ha_an@speed_line_solution_s.com> wrote in
message news:466f...@newsgroups.borland.com...

> If a voice mail and two emails don't get their attention, what makes you
> think that will. I love their products and want to buy more but boy
they
> sure make it hard to do business :-)
>
> Terry.
>

Exactly how long has it been since you sent your emails? In my experience
they aren't the fastest, sometimes takes a day or two, but their responses
are the more thorough and show more care and attention than most other
vendors.

They have said that the preferred method is for requests through their
online support center, but they do still take email the old way. Either
way, they get put into the same FIFO queue. From their web site
--------------------
Support Options
There are 2 support channels to contact our support team, you can leave us a
message via our Online Support Center
https://www.devexpress.com/Support/Center or email us directly
sup...@devexpress.com. Both feed into the same FIFO (first in - first out)
queue, and while the size of that queue can change from day to day, the
average time for an item to go from the back to the front of the queue is a
little under one business day. If you have a current subscription you can
also mark urgent items in the Support Center for priority handling, which
will promote them to the front of the FIFO queue.
The Support Center has some additional advantages over email, you can mark
incidents for public consumption, and you can search among available public
incidents which may just be the most immediate way to get an answer. You can
still request email notification using the support center.
-----------------------------

Julian M Bucknall [Developer Express]

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Jun 13, 2007, 12:40:34 PM6/13/07

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Terry

On Tue, 12 Jun 2007 15:37:11 -0700, "Terry"
<remove_underscores_te_rry_ha_an@speed_line_solution_s.com> wrote:

>We've emailed support about an issue. No reply. I have telephoned and left
>messages with pre-sales questions. No reply. I have emailed their sales
>department with questions. No reply. Are they biting the dust ?

It's more like "What's up with that Julian at Developer Express?"
Sigh.

I'm phoning you now.

--
Cheers, Julian

-----------------------------------------------------------
Julian M Bucknall
CTO, Developer Express, www.devexpress.com
jul...@devexpress.com

Personal blog at http://www.boyet.com
Company blog at http://community.devexpress.com/blogs/ctodx
Author of "Tomes of Delphi: Algorithms and Data Structures"
Read my articles in PCPlus every month
-----------------------------------------------------------
|

Pierre Demers

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Jun 13, 2007, 2:23:47 PM6/13/07

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Sorry with hijacking, but...

Julian, I was wondering if the 3 people on the planet that set the
property BeepOnEnter to true in the editors would mind if this property
would be set to false by default?

I post this here because I would like to know if i am the only one that
it bothers. :)

Regards
Pierre

Julian M Bucknall [Developer Express]

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Jun 15, 2007, 12:55:38 AM6/15/07

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Pierre

On 13 Jun 2007 11:23:47 -0700, "Pierre Demers"
<pierred...@SPAMsympatico.ca> wrote:

Alors ca, je ne sais pas. J'ecriverais a sup...@devexpress.com.

Pierre Demers

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Jun 15, 2007, 8:22:43 AM6/15/07

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Hello Julian,

> Alors ca, je ne sais pas. J'ecriverais a sup...@devexpress.com.

Not that big of a deal. :) I just can't imagine that I would deliver an
application where it goes beep, beep, beep and beep when moving from
one editors to another. But maybe that's just me. I would think the
majority turn this property off, so why having it by default to true.

Thanks for the suggestion. I am more and more converting my own
components to yours these days and it's becoming an habit to check this
property. Since it doesn't seem to bother many others, my inquiry will
stop here. :)

Regards
Pierre