My confidence in Raize has dropped
Gordos Colos
As much as I like their products and support I am really starting
looking around for replacements.
This is just a very bad business practice and a very, very bad PR. I
just can not imagine problems they may have to keep their customers
without support for that long. Or maybe they *are* having serious
problems of a different kind?
What do you think?
GC
John Herbster
> How long has it been? 3-4 weeks? And Raize news servers are still down.
If I checked correctly, Google does not echo them:
http://groups.google.com/groups/search?hl=en&q=group%3Araize.public.*&safe=off
--JohnH
Frederick C. Wilt
JED
> What do you think?
Can't you not just email support with your queries? I don't even run
support newsgroups and haven't ever had a customer question it.
If a common issue is raised on email support, if it is a bug, I send an
email to users - or fix the issue and do a release. If it is a question
I'll modify the help file or release an external document.
--
JSDialog Pack - TaskDialog for other operating systems:
http://www.jed-software.com/jsd.htm
Visual Forms IDE Add In: http://www.jed-software.com/vf.htm
yannis
[snip..]
> What do you think?
>
I think that if you are huppy with the support on the matters that
raize has full control over then you shoold assume that for the
problems you are facing probably they do not have full control over.
This meens that it propably is not their fault to begin with and if it
is not how can you be disappointed with raize software?
In short I think that your logic is not logical.
Over react much??
Regards
Yannis.
--
Matthew Jones
Good point - I've had support by email in this news server downtime.
/Matthew Jones/
TJC Support
news:xn0frup8...@newsgroups.borland.com...
>
> Can't you not just email support with your queries? I don't even run
> support newsgroups and haven't ever had a customer question it.
Same here. Customers call or email, problems get solved, bugs get fixed,
updates get released. Newsgroups are nice for products that have a large
and vocal following, but for a lot of products, the newsgroups don't have
much activity anyway, and direct contact works better.
Cheers,
Van Swofford
Tybee Jet Corp.
TJC Support
news:486191ab$1...@newsgroups.borland.com...
>
> What do you think?
I think it's not a big deal, and doesn't reflect on the quality of the
product at all. I'm not a Raize customer, but if I was, I wouldn't be put
off by this.
Shloma Baum
Regards,
Shloma Baum
Pioneer Interactive, Inc.
http://www.PioneerInteractive.com
Matthew Jones
Or maybe the clients need to reset the numbers.
But it is working.
/Matthew Jones/
Fons Neelen
>
> But it is working.
It does now. However, it really did not the past week or so. No adjustment
needed - it is up and running again.
Fons
Ryan J. Mills
to drop them.
If that's the case then feel free to drop them.
I personally don't feel that his newsgroups being unavailable has anything to do
with the reliablity or the performance of his products. As mentioned by other
posters, email him if your having problems.
My 2c.
Ryan.
Rudy Velthuis [TeamB]
> How long has it been? 3-4 weeks? And Raize news servers are still
> down.
Not for me. I just downloaded the last 1000 messages of
raize.public.rzcomps.support. Not really at a blazing speed, but good
enough. I can see three messages posted today. The last message before
that was posted June 2.
--
Rudy Velthuis [TeamB] http://www.teamb.com
"As nightfall does not come at once, neither does oppression. In
both instances, there is a twilight when everything remains
unchanged. And it is in such twilight that we all must be most
aware of change in the air — however slight — lest we become
unwitting victims of the darkness."
-- Supreme Court Justice William O. Douglas
John E. Wilfong
Borland non-technical newsgroup.
Says he's been traveling and having major connectivity issues and that
the server is back up with no loss of historical information. He has
also posted in his own annonce newsgroup and support newsgoup that the
servers are back up.
--
John
Paul Dolen
I've had my own annoyances with Raize over the years. Such as awful
delivery estimates. But, really, what vendors out there put out
better products than Raize? Not many -- if any. The newsgroups are
back up, so, I'd suggest just forget about it and realize some hiccups
come with most vendors.
Ray Konopka
Yes, the newsgroups were down for way too long, and we apologize for
the inconvenience that this has caused. Unfortunately, there was not
much that we could do about it ourselves, which made the entire situation
even more frustrating for us. The root cause of the problem was that
the ISP that hosts our newsgroups experienced a server crash that
brought down our newsgroups and a host of other services (for other
companies) as well.
Unfortunately, the recovery process took a lot longer than the ISP
expected. In addition to aquiring new hardware and restoring all their
customers services, they ran into issues restoring the existing posts on
the Raize news server. Fortunately, they were able to restore the full
set of posts, which is a great resource for Raize Software customers--
it just took a really long time to do it.
However, I must also point out that during all of this, we have not
stopped providing support to our customers. Customers were still able
to send their questions to sup...@raize.com and we promptly
responded.
Again, please accept our apologies regarding this matter. In the future,
please do not hesitate to contact us directly.
Ray
--
Ray Konopka
Raize Software
http://www.raize.com
Ed Dressel
I think my direct emails were answered very quickly.