Borland - Where customers are just a number
MJK
electronic delivery (download), on 2/9/2007. Borland has been unable
to get me my license info (serials/auth keys). The link that allows
purchasers to download files related to the product does not appear.
I notified Borland about this issue during the evening of 2/9/2007. I
was told my purchase was in "manual review" and it would be another 1
to 6 hours before the link would be available. I called on 2/12/2007
for a status update and I was told my order was not in "manual review"
and that I would have to wait 1 to 3 days for the issue to be
resolved. I said this is not acceptable and was transferred to a
supervisor. Supervisor said he would call or email that same day with
a status update. I NEVER received an email or call. That evening, I
sent an email to Nick Hodges asking if he would help move this along.
Nick forward the email to sales and said they should be able to fix
the problem. I NEVER heard anything from sales. Not surprising,
because I never get a reply from sales or customer service. I called
on 2/13/2007 and I was told there was a problem with the program that
generates serial numbers and auth keys. I didn't accept that answer
and I asked to be transferred to a supervisor so I could request they
send me a temporary license. Supervisor told me no, that cannot be
done.
As of 2/14/2007, the link to download necessary license info is still
not working.
If Borland cannot get me necessary license info by close of business
today (2/14/2007) they should send me, OVERNIGHT, two full blown
copies of Turbo Delphi Pro/Win32.
Borland/CodeGear - Do the right thing and make the customer happy.
You charged my credit card so deliver my product! Look up my order -
it's under Mike Koyne. Use the address/phone/email associated with my
order.
Mike Koyne
Former supporter of Borland
MJK
CodeGear with my serials/keys. I can cease with my whining and get to
work!
Mike K.