Igloohome Mortise 2 Manual
Argelia Long
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The mortise lock usually comes with a sprung latch on top (the triangular portion that retracts). It is often connected to a handle, so when you pull down on the handle, the latch retracts. Once you release the handle, the latch springs back into place. This latch holds the door in place after it is closed. (For easier understanding, you may want to refer to the first photo again.)
Below the sprung latch is the locking bolt (the rectangular piece that protrudes). When the door is locked with a key, the locking bolt protrudes to secure the door in its locked position. Even if you pull down on the handle, the locking bolt stays in place and the door remains closed.
In Singapore, one popular type of door set up (especially in new BTO flats and condominiums) is a long handle bar and a mortise lock with a rounded latch. As the latch is rounded instead of triangular, the door can be pulled open from either the inside or the outside.
This lock works in a way that is similar to the locking bolt in the mortise lock (explained above). It is called a 'dead' bolt because there are no springs to operate the bolt. In other words, it does not automatically return to its original position (unlike the latch). The deadbolt can only be operated manually with a key, or a thumb turn from the inside.
As such, while it is possible to use the deadbolt on its own, most people who use deadbolts on their main doors tend to install a separate handle/knob with a latch (photo below - deadbolt above, knob below). This ensures that when you shut the door without locking it, it stays shut.
This type of lock works in a way that is similar to the latch in the mortise lock (explained above). As it is spring-loaded, the door is held in place once it is shut. However, unlike the mortise lock that requires an additional step of turning the bolt to lock the door, the deadlatch self-locks the door once the door is shut.
This type of lock is often attached on the door (rim mounting) instead of sitting inside the door like the mortice lock. A circular hole still needs to be cut into the door so that the keyhole can be accessed on the other side of the door.
Now that we have briefly introduced the most common types of main door locks, we take a look at our igloohome Deadbolt range and our igloohome Mortise Range to show you how you can make the switch from your existing lock to our smart locks.
The igloohome deadbolt range comes without a handle, which makes it a great add-on if you already have an existing handle. The bolt tongue protrudes or retracts when the lock is locked or unlocked. It requires 2 holes to be cut into the door. The is similar to that of the deadbolt mentioned above - bored cylindrical mounting.
The igloohome Mortise range is our premium Smart Lock which comes with a handle, and will replace the current lock and handle of your door (for most cases). It works the same as the standard mortise as shown in the previous section and comes with a sprung latch to keep the door closed, and is locked with a bolt at the bottom. Both our Mortises also requires 2 holes to be cut into the door.
Install the igloohome deadbolt above the existing lock. You will continue to use your existing handle, but our bolt will provide the locking mechanism. You can still use the existing locking mechanism on your mortise lock as a second layer of security when you are travelling.
Replace the existing deadbolt with the igloohome deadbolt at the same location - do note that this is subject to installation assessment (done after purchase), but it is usually a straightforward process to swap out the existing deadbolt with ours.
Replacing the existing mortise lock with the igloohome deadbolt at the same location is highly discouraged, as the entire rectangular pocket of the mortise lock needs to be patched back. This may compromise security.
To install the igloohome Mortise, it will be a direct replacement of your current Mortise set for most cases. Do take note that the lock mechanism will be directly replaced by our Mortise system as well. The Mortise is currently not compatible with doors with long handle bars as well. We would advise you to use the Deadbolt 2S instead.
If you want to install the igloohome Mortise on your door, it will most likely be a replacement as well and your current deadbolt and handle will be removed to make way for the igloohome Mortise. Please take note that there may be some small holes left from the deadbolt which our installers will use wood filler to cover.
When you purchase our lock, we will request that you send us photos of your door so that we can assess your door and existing lock-set up. We will then highlight to you if there are any areas of concern. Otherwise, installation should proceed without a hitch!
* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries recommended. Please note that using better batteries will improve the performance and lifespan of the lock.
Emergency Jump-Start
If battery power is drained, an external 9 Volt battery can be used to provide emergency power. The 2 contact points of the battery must be aligned with the 2 contact points on the Mortise.
Low Battery Indicator
When battery power is low (i.e. below 20%), a red low battery indication will flash when you tap the keypad. The battery level will also be updated on the app during Bluetooth unlock. If battery power runs out, use the 9V jumpstart or physical key override.
Fire Detection Alarm
When the sensor on the inside of the door detects a temperature between 50C - 70C for a sustained period of time, the door will unlock automatically with a loud alarm sound to allow you to exit. To disable fire detection alarm, remove one battery.
Obstruction Alarm
Will keep ringing when the Mortise lock is unable to lock/unlock fully. This happens when the lock is low in battery, or the mortise alignment is off. If the warning sound continues, please change the batteries or close the door fully. To disable the alarm: tap on keypad, or press Open/Close button.
Activity Logs
Entry via PIN codes and Bluetooth Key will be logged in the app.
Bluetooth key access logs are updated in real-time and PIN code access logs are updated when the owner uses a bluetooth key or update logs.
Security Lockout Mode
After 5 consecutive unsuccessful attempts at entering a PIN code, the igloohome Mortise will sound an alarm and be unresponsive for 5 minutes. Physical key and Bluetooth Unlock can be used to unlock in this state.
Should you wish to completely disconnect your Airbnb account from your igloohome account, make sure that all your Airbnb listings have been disconnected in the above step, then go to:
Airbnb Host Website > Connected Apps > Select igloohome to disconnect
Upgrading From Deadbolt?
I spoke to igloohome about upgrading my existing igloohome Smart Deadbolt Lock 02 to the igloohome Smart Mortise Lock. But I was told it is not recommended.
If you choose to remove the existing deadbolt lock, the hole requires patching, and that may comprise security, which is not an issue in Singapore. But aesthetically wise, it will look hideous, and I am not sure whether your other half will agree to it.
The two physical keys are non-duplicable outside the factory. If you happen to lose your keys, you can contact igloohome, and for a fee, they will change the physical keyhole alongside a new set of keys.
Design
Both igloohome deadbolt lock and mortise lock use Zinc Alloy for the frame and have a black brushed metal finish. For the back portion of the lock, it is mainly made of plastic. The front portion of the lock is water resistant (IP65), so it can withstand rainwater splashes.
Using It
The setup process is slightly different from the deadbolt lock as there are two pairing methods available. The first one is the simplest which involves just scanning the QR code on the setup card using the igloohome app.
The setup instruction booklet is ahead of its time. There are still a lot of missing features in the app itself. Like the ability to scan QR code (as mentioned above) to start the setup and the capability to edit the generated PIN in the app.
So for first-time users to igloohome, they will find it confusing. My brother was wondering why he could not edit the generated PIN. So I told him the feature is not yet ready. So to edit the PIN, he has to do it on the mortise lock itself. The instructions are found in the deadbolt lock user guide as it is not indicated in the mortise lock user guide.
Using the RFID card to open the door is extremely fast, it is faster than entering your PIN or using Bluetooth to unlock. If I am using the mortise lock, it will be my favorite method of unlocking the door. Unless of course, I did not bring the card out or my hands are full.
Despite that, I still feel the app is buggy when it comes to UI. Sometimes you will see duplicated keys, and if you refresh it again, it will be gone. Sometimes when you update activity logs, your existing logs will disappear, and when you update it again, it will return.
The only way around it is to hard reset the mortise lock, add the RFID card, then change your master PIN. Apparently, once you follow this sequence, you can continue adding RFID card even after changing your master PIN.
Most of the time I am using a PIN code to unlock my door as it is faster than Bluetooth. But it is good to have an additional unlock mode like RFID card. The card is thin and can be placed in your wallet. Also, for older people, they might not remember things that well. Having an RFID card to tap and open a door is much simpler than asking them to key in a PIN code.
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