Ihave a Samsung Galaxy A32 running Android 12. A few days ago, Onenote started telling me was running offline and wanted me to sign in. There was a sign in button on the screen but tapping it did nothing. I could still update notes and the changes would appear on other devices. I should have left it alone, but...
I uninstalled Onenote, restarted the phone, and reinstalled it. Since then, when accessing any notebook, the app tells me the notebook isn't open and asks if I'd like to open it. After I tap OK, it says "Sorry, we couldn't open the notes that you were looking for. They may have been moved or deleted, or you may not have permission to open them."
It does this for every notebook I try to access. The notebooks are accessible on Windows machines, using the app or a browser. If I try to use a browser on the phone, it flips to the app, or if the app is not installed, the browser asks if I want to install it. There is no access to my notebooks via the browser on the phone. The last steps I've tried are:
The Pixel 4a is in the first phase I described for the Samsung phone - I can access my Notebooks and update them, but it claims I need to sign in, yet the sign-in button presented is non-functional. I updated the versions seen above on the Pixel, and the changes appear here on a Windows machine where I am writing this - as such I copied/pasted the version numbers from OneNote into this message.
So... I have 3 versions of Android running 2 versions of OneNote, all with the same issue. I do not plan to uninstall/reinstall on the Pixel 4a as it is my only Android device with some OneNote functionality.
@bithead Same issue on Samsung Z Fold 3. It was working recently until I was notified my notebook is offline. I tried closing and opening it but I got a message "Unable to open the notes that you were looking for..."
@bithead in 2024 still having this sort of issue. I found the only way to get access to personal notebooks is to open onedrive on android, find the notebook and then open it. it defaults to opening within onenote for android. Even after that, I cannot see any other notebooks and have to do this with any personal ones. Work notebooks show fine within the app to load.
On top of that. I signed out of onenote and then added my personal back in. After that I could not sign in to the work account in onenote because it would constantly prompt for a different email address password as if I ever typed it in. Again, opening onedrive and then opening my work notebook logged me into the app and then all work notebooks are available.
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