Itis designed to provide multiple layers of protection for your PC or Mac, including firewall protection. With password manager, generate, store, and sync all your passwords to log into any site more securely.
Norton 360 provides a more comprehensive solution for the protection of your devices and your activity online. It includes all the features of Norton AntiVirus Plus with additional tools to help protect your privacy online with Secure VPN, and to help detect your personal information on the dark web with Dark Web Monitoring.
Smart Firewall for PC and Firewall for Mac: Helps protect your device and your data on it from malicious attacks and intrusive eyes by monitoring and helping block suspicious network traffic.
8 Video Supervision requires a browser extension on Windows and the in-app Norton Browser on iOS and Android. It monitors videos viewed on YouTube.com (but not YouTube videos embedded in other websites or blogs) and on Hulu.com (but only on Windows). It does not work with the YouTube or Hulu apps.
17 Social Media Monitoring is not available on all social media platforms and the features differ between platforms, for details go to:
norton.com/smm. Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit or illegal content or hate speech.
Popular browsers are supported, including Chrome, Edge, and FireFox. Parental Control portal access is not supported on Internet Explorer. On iOS and Android, the in-app Norton Browser must be used to get the full benefit of the features.
Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence or choice of plan. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.
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I run Norton 360 on a Win 10 computer. My Secure VPN has stopped working. It has worked fine for years. I experienced a BSOD yesterday morning. I cannot say it's related, but I think my problems may have started after the shutdown & reboot.
- Of Note: I have 2 Windows 10 computers here in my office, both on the same network. Both run Norton 360. The one I'm typing on right now can start & connect to a VPN via Norton 360 Secure VPN without any delays or problems. I can use Auto Select or I can pick a region/country. Both work fine. I don't think my router or the network are problems.
- Windows 10 is current. All software is current. Drivers are current. I ran all the standard MS software, disk & memory tests after the BSOD shutdown and all good & no errors at this time. Computer is running fine now. No issues with Internet access.
- I ran a Norton 360 Smart Scan after I had the computer back up and running. No issues. I also ran a Malware Bytes scan. No problems. Finally, I ran a CCleaner scan, and again, no problems. (These 3 programs have played well with each other for years on both of these computers, and they still do. I just use the free Malware Bytes version; Norton is my main security program)
I searched the forums and I found this post, and by extension, the Norton Support post, and I followed the instructions: Secure VPN no longer Connecting (Windows 10) Norton Community & Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later." (
norton.com), Again, I followed the instructions listed, in particular those dealing with using Auto-select Region, uninstalling & reinstalling the WAN drivers, resetting the network card and the tcp/ip stack. All items were reset and/or reinstalled per instructions.
- However, of potential interest: I can connect to a VPN via CCleaner's Kamo application, so the BSOD computer will connect to a VPN. But again, Norton is my go-to security application, and it won't connect to Norton's VPN server. I'd like to get Secure VPN running again.
My experience tells me that if you want to have the same setup again, you'll have to delete all AV and VPN programs, and install them in a different order. I would try to do Norton first and see if VPN works. If it does, try to install the others and check every time if the VPN still works.
As it turns out, after I posted the original message, I decided to do pretty much just what you suggested. I deleted Malware Bytes & Kamo from the BSOD machine, and then I tried Secure VPN again. No luck. I then downloaded the Norton 360 Uninstall/Reinstall tool and ran it, reinstalling a "clean" version of Norton 360 (with no Malware Bytes or Kamo on the machine). I then ran Live Update without issue to make sure I was current. But again, no luck with Secure VPN. It still won't connect with the Norton Server. It just times out. All the other tools work fine and I have no problem logging into my account.
Per the Norton Support message that pops up when the Secure VPN attempt to connect times out, I ran all the previous tests again, deleted & reinstalled the WAN drivers, reset the network adapter, etc. No luck. It still won't connect.
Finally, I checked the Application log files, and I'm getting a RasClient error 87 when Secure VPN tries to connect. The Norton solution for said error is to do again what I did above; uninstall/reinstall WAN Miniport drivers, etc. It's kind of circular; like I'm chasing my tail :)
NRNR it is for re-installing, but if the original code had a mistake, it will re-install with the same mistake. Hence remove only, so no wrong code is present, and clean install from a new source. When re-installing, maybe also try a direct link:
norton.com/cspn360
Sometimes the direct link makes the difference...
Per your first response today, I now understand the NRNR comment. In fact, I went back and uninstalled & reinstalled Norton 360 again earlier this afternoon on my own, once I understood the reasoning behind your comment (and how to reinstall as a separate step). Unfortunately, it didn't help.
So, I went to Norton Support via Chat. A gentleman logged in via LogMeIn Rescue and went to work. I tried to follow as best I could. He did basically the same things you'd pointed out and/or I had already done. He uninstalled/reinstalled Norton 360 the "right" way, reset the WAN Miniports, reset tcp/ip, checked that all the required services were running, etc. He worked on it for quite some time, but he eventually logged off without comment. I've not heard from him since he checked out, so I don't know what he found out. I have my case number so I can follow-up though. Unfortunately, still no luck. No VPN.
Per your second response today, I had run across the certificate thing yesterday while looking at all the different Secure VPN won't connect messages. I took a quick stab at checking into it, but without much luck, as I didn't really know what I was looking for. None of the support messages I read mentioned SurfEasy, so I was just kind of poking around to get a feel for the terrain. Also, that step takes me to the edge of my tech skills, so I didn't push it too hard. However, I'll look at it again tomorrow as I do think it might be the issue.
- I noticed while watching the tech work this evening that at one point he seemed to run some sort of checklist utility. It looked like it listed all the steps we've talked about taking to rectify the issue, plus a few others, and basically said pass/fail. It went by pretty quick, but I did notice a "fail" (or red "X"; I can't remember) next to the word "Certificate" (or something to that effect), and it was the only thing that failed that I saw. I may have misinterpreted what I was looking at, but I'm going to check out the certificates again tomorrow and see what pops up. I'll let you know what I find out.
- As an aside, I have several computers on the same network, all running Norton 360. Secure VPN works fine on all but the BSOD machine, so I think my router ports are OK. Also, after the tech logged off, I reinstalled Kamo on the BSOD machine (it has a VPN feature, and I wanted to have something to fall back on). Kamo's VPN worked fine when I turned it on, in both auto-select mode as well as with me picking another country. I feel like based on these things, that my equipment & connections are not the problem. Something is wrong with N360, and/or it's setup. Hopefully it's a certificate issue and an easy fix. We'll see.
As to the current install, all the Norton 360 tools that I have activated work fine. Update works, Smart Scan works fine & I can sign into my account no problem. My computor can talk to "Norton" easily. I just can't connect with Secure VPN. Error 87 every time. That listed solution is the Wan miniports & network adapter/TCP/IP reset, which I've done 50 times. No luck.
I'm not sure what the BSOD could have done to my machine's copy of Windows 10, but it must have done something. Again, I ran all of the Windows File check, Disk check & Memory check utilities, and no issues. No corrupt programs, no bad disk sectors and no memory issues. The BSOD computer seems to be running fine. Finally, my Kamo VPN connects to it's VPN server without trouble. Crazy.
FWIW!! Remove the Kamo VPN and reboot the affected computer. Also check with the manufacturer of your device for the Wan miniport/network drivers and install them vice the MS certified drivers. Reboot the device and recheck the VPN again.
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